Best Western Raphael Hotel Altona

Hotels
•
Best Western
8 (849 reviews)
Präsident-Krahn-Str. 13 , Hamburg , de

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Children allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Ironing service
Sauna
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Rich breakfast
Cons:
Cleanliness concerns
Sauna fees
No heating in the bathroom

Categories

Cleanliness
6.96
The carpet looks filthy and there's a comment about cleanliness that lowered the score.
Service
8.43
Very friendly staff, consistently mentioned as a positive aspect.
Location
8.47
Great proximity to the Altona station and other sights in Hamburg, highly praised.
Room Quality
7.92
Spacious rooms mentioned, but some complaints about warmth.
Amenities
7.95
Good facilities such as breakfast and parking, but sauna fees were noted negatively.
Value for Money
7.91
Overall value is justified by room comfort and location.
Food and Beverage
8.46
Rich breakfast options praised by many guests.
Overall Experience
7.93
General satisfaction expressed, with minor complaints about room conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:10

Property Description

Convenient Location
Located opposite the Hamburg Altona Train Station, the 3-star Superior Best Western Raphael Hotel Altona is just a short 6-minute S-Bahn train ride away from Hamburg Main Station.

Modern Rooms
Experience a stay in rooms with a contemporary design at the Best Western Raphael Hotel Altona. Each room is equipped with cable TV and a private bathroom for your comfort.

Nearby Attractions
Explore the vibrant surroundings with ease as the hotel is within walking distance of a large shopping center, the famous Reeperbahn, musical theaters, and the charming Ottensen district with its variety of pubs and restaurants.

Book now to enjoy these features and more at the Best Western Raphael Hotel Altona!

Important information:

Please note that bookings made with credit cards may be subject to validity checks after the booking is confirmed. On check-in you must submit the valid credit card used to make the reservation. The hotel will not accept credit cards from third parties.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 12 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 849 reviews
Cleanliness: 6.96
Service: 8.43
Location: 8.47
Room Quality: 7.92
Amenities: 7.95
Value for Money: 7.91
Food and Beverage: 8.46
Overall Experience: 7.93
A
Aleksandar • solo_traveller • de
7
Pros:

Nothing important to mention

Cons:

Location

2026-05-30 • via Nuitee
S
Sandy • solo_traveller • de
9
Pros:

Schönes sauberes Zimmer, sehr nettes Personal

2026-05-29 • via Nuitee
M
Melanie • family_with_children • de
10
2026-05-28 • via Nuitee
P
Petra • solo_traveller • de
7
2026-05-28 • via Nuitee
S
Stefan • solo_traveller • de
8
2026-05-28 • via Nuitee
G
Günter • couple • de
8
2026-05-27 • via Nuitee
M
mertthemertas • solo_traveller • tr
8
worth for money. great location. I would not like to go with my partner.
Pros:

location , great stuff.

Cons:

the hotel is old and bed is short.

2026-05-25 • via Nuitee
J
Jutta • couple • de
7
2026-05-25 • via Nuitee
K
Kati • family_with_children • de
9
Very good.
Pros:

Friendly staff.

2026-05-25 • via Nuitee
S
SUS • solo_traveller • de
8
Super Personal
Pros:

Sehr, sehr freundliches, hilfsbereites Personal. Wie schön es doch ist, von so netten Menschen empfangen zu werden. Danke.

2026-05-25 • via Nuitee
S
Silke • solo_traveller • de
7
Pros:

Sehr nahe am Bahnhof, aber trotzdem nicht laut, da es ein Kopfbahnhof ist.
Konnten schon vor der normalen Check-In einchecken .
Für einen Kurzaufenthalt immer wieder.

2026-05-24 • via Nuitee
S
Schurrat • family_with_children • de
6
2026-05-24 • via Nuitee
S
Silvia • solo_traveller • de
8
2026-05-23 • via Nuitee
D
Danuta • family_with_children • de
8
2026-05-21 • via Nuitee
M
Majid • couple • de
10
Pros:

Room size and equipment

Cons:

Smell in the room

2026-05-21 • via Nuitee
E
Eva • solo_traveller • at
8
2026-05-21 • via Nuitee
M
Marcel • solo_traveller • de
10
2026-05-20 • via Nuitee
Y
Yvonne • couple • de
8
2026-05-19 • via Nuitee
K
Karin • solo_traveller • de
9
Pros:

Zentrale Lage. Mit Bus oder Bahn schnell in die City und Landungsbrücken.

2026-05-19 • via Nuitee
I
IrinaD. • solo_traveller • de
8
2026-05-18 • via Nuitee