Best Western Raphael Hotel Altona

Hotels
•
Best Western
8 (919 reviews)
Präsident-Krahn-Str. 13 , Hamburg , de
+49 40 380240

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Rich breakfast
Cons:
Cleanliness concerns
Sauna fees
No heating in the bathroom

Categories

Cleanliness
6.96
The carpet looks filthy and there's a comment about cleanliness that lowered the score.
Service
8.43
Very friendly staff, consistently mentioned as a positive aspect.
Location
8.47
Great proximity to the Altona station and other sights in Hamburg, highly praised.
Room Quality
7.92
Spacious rooms mentioned, but some complaints about warmth.
Amenities
7.95
Good facilities such as breakfast and parking, but sauna fees were noted negatively.
Value for Money
7.91
Overall value is justified by room comfort and location.
Food and Beverage
8.46
Rich breakfast options praised by many guests.
Overall Experience
7.93
General satisfaction expressed, with minor complaints about room conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:10

Property Description

Convenient Location
Located opposite the Hamburg Altona Train Station, the 3-star Superior Best Western Raphael Hotel Altona is just a short 6-minute S-Bahn train ride away from Hamburg Main Station.

Modern Rooms
Experience a stay in rooms with a contemporary design at the Best Western Raphael Hotel Altona. Each room is equipped with cable TV and a private bathroom for your comfort.

Nearby Attractions
Explore the vibrant surroundings with ease as the hotel is within walking distance of a large shopping center, the famous Reeperbahn, musical theaters, and the charming Ottensen district with its variety of pubs and restaurants.

Book now to enjoy these features and more at the Best Western Raphael Hotel Altona!

Important information:

Please note that bookings made with credit cards may be subject to validity checks after the booking is confirmed. On check-in you must submit the valid credit card used to make the reservation. The hotel will not accept credit cards from third parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 12 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 919 reviews
Cleanliness: 6.96
Service: 8.43
Location: 8.47
Room Quality: 7.92
Amenities: 7.95
Value for Money: 7.91
Food and Beverage: 8.46
Overall Experience: 7.93
R
Reinhard • solo_traveller • de
8
2026-07-25 • via Nuitee
A
Anke • solo_traveller • de
8
Pros:

Super freundliches und aufmerksames Personal, großes Zimmer nicht so modern, aber alles sauber. Tolle Lage am Bahnhof, ruhig, Stellplätze fürs Auto im Hof.

2026-07-24 • via Nuitee
J
Jörg • extended_group • de
9
2026-07-24 • via Nuitee
S
Satu-Maarit • couple • fi
9
2026-07-24 • via Nuitee
J
Jennifer • solo_traveller • de
9
2026-07-24 • via Nuitee
T
Thomas • couple • de
8
2026-07-24 • via Nuitee
D
Dennis • solo_traveller • se
10
Kort stopp i Altona
Pros:

Personalen var trevlig. Rummet var välstädat och bekvämt. Det var tyst och sängen bekväm. Läget är perfekt för resa med tåg som avgår från Hamburg Altona. Frukostbuffén var bra.

2026-07-24 • via Nuitee
M
Mirko • solo_traveller • de
8
2026-07-23 • via Nuitee
M
Maj • extended_group • dk
8
2026-07-22 • via Nuitee
D
Davide • extended_group • ch
7
2026-07-20 • via Nuitee
W
Wolf • solo_traveller • de
8
Pros:

Die zentrale Lage ist perfekt

Cons:

Zum Frühstück muss man ins Nachbarhotel.

2026-07-20 • via Nuitee
I
imke • couple • de
7
2026-07-20 • via Nuitee
S
Susanne • couple • de
9
Pros:

Nähe zum Bahnhof

2026-07-20 • via Nuitee
T
Tania • solo_traveller • de
9
2026-07-19 • via Nuitee
B
Barbara und Egbert • solo_traveller • de
10
2026-07-19 • via Nuitee
D
Dagmar • couple • de
9
Kommen gerne wieder
Pros:

das Personal war sehr hilfsbereit, wir haben unser Zimmer deutlich früher bekommen, als ich mit meiner dicken Erkältung angekommen bin.
Der Aufenthaltsraum bietet eine bequeme Möglichkeit, zu warten. Es gibt kalte und heiße Getränke. Tag und Nacht. Fußläufig zum Bahnhof Altona - die Lage und die Ruhe in diesem Hotel sind toll.

Cons:

nix

2026-07-18 • via Nuitee
F
Frank Hauptmann • solo_traveller • de
8
Hamburg erleben
Pros:

Nettes Personal. Zentrale Lage.

2026-07-18 • via Nuitee
G
Gabriele • solo_traveller • de
8
Zwischenstopp
Pros:

Nähe zum Bahnhof Hamburg Altona. Sehr gut geeignet als Zwischenstopp für die Reise zu den nordfriesischen Inseln.

Cons:

Da fällt mir wie immer nichts ein.

2026-07-17 • via Nuitee
W
Wicmann • extended_group • no
7
2026-07-17 • via Nuitee
C
Claudia • extended_group • de
8
2026-07-16 • via Nuitee