BEST WESTERN PLUS Inn at Valley View

Hotels
•
Best Western Plus
7.9 (552 reviews)
5050 Valley View Boulevard North West , Roanoke , US
+1 540-362-2400

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Consistently praised breakfast
Good, convenient location near restaurants and highway
Friendly/helpful staff in many reviews
Comfortable beds
Good price / value for money
Clean rooms reported by many guests (though not universal)
Cons:
Housekeeping failures: hair, dirty linens, missing mattress pad
Musty/damp room odors reported
Outdated, dark room decor
Room defects: broken TV, sink drainage issues
Pool out of service (at least once) and small/dated lobby
Isolated reports of rude or unhelpful staff

Categories

Cleanliness
5.5
Multiple guests reported hair and dirty linens on arrival, inconsistent room prep (missing mattress pad), sink drainage problems, damp/musty smells and an isolated report of a 'rat hole' — recurring housekeeping and odor issues lower cleanliness.
Service
8.5
Service is generally praised: multiple mentions of friendly, helpful staff and repeat-guest recognition; however there are isolated negatives (rude/inhospitable check-in, slow desk response, one refusal to allow a local to stay). Overall service leans positive.
Location
9.2
Consistently noted as convenient and close to many restaurants and right off the highway — location is a clear strength.
Room Quality
6.5
Rooms are described as dark and outdated (early-90s decor, rust-colored paint), with issues including broken TV (green lines), rough sheets for some guests, and occasional damp/musty odors — comfortable beds but mixed overall room condition.
Amenities
6.8
Breakfast and coffee availability and a cappuccino area are positives; property has a pool but at least one report it was out of service and the lobby/common areas are small and dated.
Value for Money
8.8
Frequently described as good value — lower price than neighboring properties, repeat-customer perks (no deposit) and generally acceptable trade-offs for the price.
Food and Beverage
8.9
Breakfast is repeatedly highlighted and praised across many reviews; food/beverage offering is a consistent positive.
Overall Experience
9
Most guests report pleasant stays, comfortable beds and willingness to return (many repeat customers), despite notable housekeeping and room-condition issues; overall experience trends positive for this property.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Convenient Airport Transfer Service
Experience the ease of a free transfer service to Roanoke/Blacksburg Regional Airport just 1 mile away.

Comfortable Rooms with Modern Amenities
Relax in style with a leather recliner, contemporary decor, and flat-screen cable TV in every room. Enjoy the convenience of a refrigerator, microwave, and coffee-making facilities.

Business-Friendly Services
Stay productive with access to the on-site business center offering fax and photocopying services. Benefit from a 24-hour reception for all your needs.

Ready to enjoy a comfortable stay with convenient amenities? Book your stay at BEST WESTERN PLUS Inn at Valley View now!

Important information:

Please note that only dogs are accepted at this property. Other pets are not welcome.

The airport shuttle is available from 4 am until 11 pm.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROA

Location

Property Accessibility

Total Disability Score: 5.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.9
Based on 552 reviews
Cleanliness: 5.5
Service: 8.5
Location: 9.2
Room Quality: 6.5
Amenities: 6.8
Value for Money: 8.8
Food and Beverage: 8.9
Overall Experience: 9
G
Garland • couple • us
8
2026-10-30 • via Nuitee
T
Tammy • family_with_children • us
5
Pros:

Staff was friendly, breakfast was okay.

Cons:

The pool was out of service. The TV in room had green lines across every channel, unable to watch TV. The sink in the bathroom did not drain properly.

2026-10-28 • via Nuitee
G
Gregory • couple • us
5
2026-10-26 • via Nuitee
W
William • couple • us
7
2026-10-23 • via Nuitee
A
Alyssa • couple • us
9
It was a quick and nice stay.
Pros:

The location is near to a lot of restaurants.

Cons:

The staff that greeted us was not so nice and hospitable when we checked in.

2026-10-23 • via Nuitee
V
Veronica • family_with_children • us
10
Pros:

Clean, comfortable, exactly what we expected!!

Cons:

Nothing we didn't like. It was wonderful.

2026-10-19 • via Nuitee
E
elizabeth • solo_traveller • us
8
Clean, breakfast available, great location, good price but DARK rooms, outdated.
Pros:

Good price. Includes breakfast. Location great. Didn’t charge me a deposit bc i am a repeat customer. Bed comfy.

Cons:

DARK room, old rust colored paint and early 90s decor - super outdated. Would be tolerable if not so dark.
The lobby furniture/decor is LAUGHABLY bad.
Me and others waited forever for the desk gal to appear- it was beyond acceptable. But- in general it is priced cheaper than neighboring properties. Has a pool. Its obvious the owners dont “get” alot of things, but its still worth it if you can tolerate the darkness. I can’t, at least not very often. I am in Roanoke twice a month. I can handle it about once every few months

2026-10-12 • via Nuitee
S
Sarah Jane • solo_traveller • us
10
One of my favorite hotels
Pros:

Breakfast!

Cons:

Nothing

2026-10-08 • via Nuitee
L
Lilia • solo_traveller • us
10
2026-10-08 • via Nuitee
M
Mountain Enterprise • solo_traveller • us
1
Pros:

Nothing rude employees said they wouldn't let me stay because I am a local when I live 65 miles from the hotel

Cons:

Just a rat hole

2026-10-07 • via Nuitee
W
Whitt • solo_traveller • us
9
Overall my stay was great, I would stay there again…
Pros:

The location was great for my needs, restaurants were close by..

Cons:

Even though the sheets were clean, they felt a little rough on my skin, but that’s me nitpicking.

2026-10-07 • via Nuitee
A
Ann • couple • us
7
2026-09-17 • via Nuitee
C
Carole • couple • gb
7
Short Stopover
Pros:

Good location

Cons:

Very dated

2026-09-17 • via Nuitee
J
Jason • solo_traveller • us
6
2026-09-16 • via Nuitee
S
Sven • solo_traveller • de
10
2026-09-14 • via Nuitee
T
Tori • solo_traveller • us
9
2026-09-07 • via Nuitee
W
Wendy • couple • ca
5
2026-09-06 • via Nuitee
W
Wilson • solo_traveller • us
10
2026-09-06 • via Nuitee
R
Rachonda • couple • us
10
Everything was very nice..enjoyed the comfortable bed.
Pros:

You could relax outside and drink cappuccino all day

Cons:

Lobby too small

2026-09-06 • via Nuitee
Y
Yuliya • family_with_children • us
9
Pros:

Location. Clean rooms, comfortable beds, tasty breakfast

Cons:

Unfortunately, our room smells of dampness

2026-09-05 • via Nuitee