Hotel Indigo Florence by IHG

Hotels
•
Hotel Indigo
9 (486 reviews)
Via Jacopo da Diacceto, 16/20 , Florence , it
+39 055 27390

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Excellent breakfast
Great location
Cons:
Minor issues with room size
Some concerns about nighttime safety in the area

Categories

Cleanliness
9.21
The hotel is noted for being very clean and well-maintained.
Service
9.18
Guests frequently mention the incredibly friendly and attentive staff.
Location
8.72
The location is great for proximity to major attractions, although it requires passing through a potentially daunting area at night.
Room Quality
8.67
Rooms are described as spacious and comfortable with good amenities.
Amenities
9.2
Amenities are well-liked, including the good breakfast and the small gym.
Value for Money
8.66
Considered good value given the quality and range of services.
Food and Beverage
9.21
Breakfast and meals are praised for variety and quality.
Overall Experience
9.18
Overall, guests report an excellent experience with high satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:24

Property Description

Luxurious Accommodation with Garden Oasis
Hotel Indigo Florence, an IHG Hotel, offers a serene escape in the heart of Florence. Enjoy the lush garden, private parking, and a stylish shared lounge.

Culinary Delights and Multilingual Staff
Start your day with a diverse breakfast selection, including buffet and à la carte options. Our multilingual staff fluent in Arabic, German, English, and Spanish are dedicated to enhancing your experience.

Prime Location and Nearby Attractions
Conveniently located near iconic landmarks like Santa Maria Novella and Strozzi Palace, our 4-star hotel is the perfect base for exploring Florence. Don't miss out on the nearby Fortezza da Basso and Piazza del Duomo di Firenze.

Book now for an unforgettable stay at Hotel Indigo Florence, where luxury meets convenience.

Important information:

Swimming pool: Closed from Mon, Sep 14, 2026 until Mon, May 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FLR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 35 per day.

Location

Guest Reviews

9
Based on 486 reviews
Cleanliness: 9.21
Service: 9.18
Location: 8.72
Room Quality: 8.67
Amenities: 9.2
Value for Money: 8.66
Food and Beverage: 9.21
Overall Experience: 9.18
K
Kristy • family_with_children • us
9
Close to the train station with a great room.
Pros:

It was really nice place to stay, modern rooms. Close to the train station which was important to us.

Cons:

We had a leak in the room.

2026-07-25 • via Nuitee
K
Kristy • couple • us
9
Close to train station.
Pros:

Close the train station
Pool was great to escape the heat.

2026-07-25 • via Nuitee
M
Marco Stefano • couple • it
10
Da sogni
Pros:

Eccellente

Cons:

Tutto perfetto

2026-07-19 • via Nuitee
T
Tomas • couple • co
10
2026-07-18 • via Nuitee
B
B8299BRcindyb • Solo travel
10
Wonderful stay
Pros:

This was a perfect hotel for me. On a group tour through Italy I used airline miles and came a day early. This hotel is an easy 5 minute walk from the Tram right out of the airport, including my suitcases.

Very comfortable bed, great air conditioning. Large closet and bathroom was great. Room & hotel was very clean. It was a wonderful mix of beautiful Italian charm but incredibly well updated. Really a beautiful stay. Il thrilled with my choice to stay here.

Staff very polite and helpful, everyone spoke English which IMO isn’t necessary but admittedly is helpful.

I was wiped out so chose to also eat dinner here. Delicious! I had the Cascio de Pepe with truffles and a delightful drink. Everything was so good and looked beautiful. Breakfast was very good, the fruit was perfectly ripe and full of flavor. I made two trips just for the fruit. It is in season, but so many times at a hotel the fruit is not ripe and bland.

Highly recommend this hotel. Thank you to the staff here that made my stay such a delight.

2026-07-17 • via Tripadvisor
F
francois pletin • couple • fr
9
Pros:

Prestations conformes au niveau attendu

2026-07-17 • via Nuitee
T
thomas81271 • Family • Richboro, Pennsylvania
4
Good location but not comfortable stay.
Pros:

We are ihg Diamond members and have stayed at many different location of IHG hotels such as Indigo hotel, the kimpton hotel and intercontinental hotel. My first impression when arrived at the indigo hotel in Florence was the decor of the lobby. Red, black and among other colors reminding me of the kimpton which was a total turn off, unwelcome and gloomy. The check-in was good but not the same standard as other indigo hotels we have stayed. The elevator was the smallest and no air conditioning which was quite uncomfortable and claustrophobic. The room we checked in has a balcony but small, the bathroom’s tub trim was moldy, the amenities and hospitalities are incomparable to U.S standard. I asked for ice and was told to come down and get it myself at the bar. Came down to the bar and the ice was given to me in a clear trash bag with no ice bucket. So unprofessional at so many levels. I would not stay at this hotel other than the convenient of getting access to the train terminal and the markets.

2026-07-16 • via Tripadvisor
L
Lynelle • family_with_children • gb
7
2026-07-14 • via Nuitee
M
Maria • family_with_children • au
10
We absolutely loved our stay at Hotel Indigo in Florence! The staff were welcoming and helpful, the room was amazing and
Pros:

Everything! The staff, room, breakfast and pool were all exceptional!

2026-07-05 • via Nuitee
R
Renato • couple • au
9
2026-06-28 • via Nuitee
M
Ma Luisa • family_with_children • ph
7
2026-06-25 • via Nuitee
S
spider49 • Couples
8
Good location
Pros:

Great hotel, great staff. Brought my husband a cake at breakfast for his birthday. Good room with air conditioning which was needed as it was so hot. We were on the 5th floor with a balcony with great views. Despite being on a main road and tram line this didn’t affect our sleep as we did not open the balcony door or window but used air conditioning overnight.

I would have given 5 stars if housekeeping were more on the ball. Tea bags not replaced, milk cartons not replaced, sometimes only one hand towel left. Tonic water in the mini bar was not replaced after I drank it on day one. Still not replaced when we left. These are minor issues but need to be addressed.

We would definitely stay there again.

2026-06-23 • via Tripadvisor
A
Alito Eventos • couple • ar
10
Una Ciudad hermosa, en un hotel hermoso!!
Pros:

El desayuno era perfecto, balanceado, con todas las variables que tiene que tener.

2026-06-21 • via Nuitee
R
Rachelhb2015 • Solo travel • Muscatine, Iowa
10
Close to station with great air conditioning
Pros:

I stayed for one night. Quick walk from the train station. I was greeted kindly, and my room was lovely and modern. Ice cold AC, good water pressure, and very comfy bed. No complaints, although the price point is a bit high.

2026-06-16 • via Tripadvisor
E
Eduardo • family_with_children • us
9
Excellent value and location
Pros:

Excellent location (walk to the train and tram stations, and to the historic center)! Hotel looks good, well maintained, room was a very good size (we’re a family of 4), bathroom was huge and very modern and clean! Room balcony was a plus. Swimming pool was nice too. Included breakfast was great! And Binomio (the restaurant) was very good too.

Staff was very friendly and helpful.

Cons:

My only complaint is the AC in our bedroom didn’t work most of the time, and it was very hot.

2026-06-12 • via Nuitee
T
Tekin • solo_traveller • tr
8
2026-06-11 • via Nuitee
L
Lynn • extended_group • us
9
Nice cozy place to stay
Pros:

This hotel was very clean and nice and the staff was very friendly. The breakfast is definitely worth paying for and has a variety of options for everyone. Beautiful lobby area and very close to the train station ( only about a 5 minute walk)

Cons:

This had nothing to do with the hotel but be careful coming home late at night. Because this place is so close to the station, late night it can get a little sketchy. We still walked and were fine but just please be aware of your surroundings.

2026-06-10 • via Nuitee
B
Blake • couple • us
10
Excellent Florence Stay.
Pros:

Everything was perfect. The beds and pillows were firm and comfortable. The room was generous and very clean. The breakfast was fantastic. The hotel is quite convenient to the train station and therefore all the city centre sites were walkable. The staff was kind and helpful. The pool was comfortable and a great way to cool off after exploring. What’s not to like.

Cons:

Nothing all was good.

2026-06-04 • via Nuitee
G
Gaston • couple • us
10
Pros:

The hotel was lovely, modern, with an excellent bar (we didn’t eat there). The staff were consistently friendly and helpful

Cons:

The location was very close to the train station but a bit of a hike to the sights

2026-06-04 • via Nuitee
Z
zambrano • couple • es
10
2026-05-28 • via Nuitee