SureStay by Best Western North Vancouver Capilano

Hotels
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SureStay Hotel by Best Western
7.7 (1278 reviews)
1634 Capilano Rd , North Vancouver , ca
+1 604-987-8185

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Comfortable beds
Cons:
Expensive
Dated facilities
Lack of amenities
Noise from outside

Categories

Cleanliness
7.53
Rooms were reported as clean, but some guests felt unsafe and dated.
Service
8.5
Many guests praised the staff as friendly and accommodating.
Location
8.54
Multiple mentions of the perfect location for nearby attractions.
Room Quality
6.99
Some guests mentioned comfortable beds, but also noted that rooms were dated.
Amenities
7.52
Basic amenities were noted, but lack of microwaves and limited facilities affected ratings.
Value for Money
7.48
Guests felt they received standard quality for the price, but some said it was high.
Food and Beverage
7.03
Some praised the quality of food but mentioned it was expensive.
Overall Experience
8
Overall satisfaction felt, with reservations about specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:46

Property Description

Heated Outdoor Pool and On-Site Restaurant
Experience relaxation and convenience with our heated outdoor pool (Seasonal) and on-site restaurant at SureStay Hotel by Best Western North Vancouver Capilano. Take a refreshing dip or indulge in delicious meals without leaving the hotel premises.

Cozy Rooms with Modern Amenities
Unwind in our comfortable rooms equipped with a 32" flat-screen TV, work desk, ironing facilities, and in-room tea and coffee maker. Stay connected with free WiFi and keep snacks and beverages handy with the mini fridge. Upgrade to our one-bedroom suites for added convenience with a microwave and hotplate for light cooking.

Nearby Attractions and Dining Options
Explore popular attractions like the Capilano Suspension Bridge and the Vancouver Aquarium, both just a short drive away. Don't forget to savor a delightful blend of Dutch and local breakfast at the on-site De Dutch Pannekoek House.

Book your stay at SureStay Hotel by Best Western North Vancouver Capilano for a memorable experience!

Important information:

Payment will be taken directly by the property. In some cases, prior to arrival, the property may pre-authorize the credit card to confirm that it is valid. This can appear as a temporary reduction in the card's balance, but it is not the actual charge. For further details, contact the credit card provider.

Third party credit cards are not accepted. Guest must present their own credit card along with photo identification at check-in.

One parking spot per room reserved.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YVR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.7
Based on 1278 reviews
Cleanliness: 7.53
Service: 8.5
Location: 8.54
Room Quality: 6.99
Amenities: 7.52
Value for Money: 7.48
Food and Beverage: 7.03
Overall Experience: 8
S
Steve • solo_traveller • ca
10
Stay and recharge!!!
Pros:

Clean, quiet, close to everything.

Cons:

All good

2026-07-24 • via Nuitee
A
Arnaud • couple • fr
6
Dernière étape de notre voyage.
Pros:

Cet hôtel de type motel est plutôt vieillot. Les chambres sont très sombres mais les lits sont confortables. La localisation de l'hôtel est bonne pour rejoindre facilement et rapidement le centre de Vancouver. La place de parking devant la chambre est très pratique. Malheureusement, nous n'avons pas eu le temps d'utiliser la piscine qui ajoute un plus à cet hôtel.

Cons:

Les chambres sont assez bruyantes quand la circulation redémarre dans la ville au petit matin mais cela ne nous a pas trop gêné car nous nous sommes levés de bonne heure pour aller à l'aéroport pour notre vol de retour.

2026-07-22 • via Nuitee
H
Helen • couple • us
10
Nice place!! Got a free upgrade, customer service was excellent
Pros:

Great customer service

2026-07-21 • via Nuitee
A
Anne • couple • ca
6
2026-07-21 • via Nuitee
J
JULISSA • family_with_children • us
9
Clean and comfortable stay
Pros:

Staff was friendly and my room was very clean and well kept.

2026-07-20 • via Nuitee
H
Hanspeter • couple • ch
9
2026-07-15 • via Nuitee
S
Seema • family_with_children • us
7
2026-07-14 • via Nuitee
B
bernard • couple • ca
8
2026-07-14 • via Nuitee
B
Britta • extended_group • de
5
Renovierungsbedürftig und schlicht.
Pros:

Lage ist gut für Ausflüge.

Cons:

Extrem in die Jahre gekommen im Stil der 70er, auch das Bad und der Teppich.
Sehr eng für vier Personen.

2026-07-13 • via Nuitee
D
Dan • solo_traveller • ca
8
2026-07-13 • via Nuitee
Y
Yongxiang • family_with_children • ca
8
2026-07-11 • via Nuitee
R
Rianna • family_with_children • nl
8
Fijn overnachtingshotel op doorreis.
Pros:

Zwembad was een pré en het Dutch Pancake restaurant waar we heerlijk ontbeten hebben.

Cons:

Omgeving is een voorstad van Vancouver

2026-07-10 • via Nuitee
B
Beth • family_with_children • ca
8
2026-07-07 • via Nuitee
R
Ruth • couple • ca
7
2026-07-07 • via Nuitee
C
Clement • family_with_children • fr
7
2026-07-06 • via Nuitee
C
christian • solo_traveller • fr
10
2026-07-06 • via Nuitee
H
hiromasa • family_with_children • jp
7
2026-07-05 • via Nuitee
R
Rigt • extended_group • nl
6
2026-07-05 • via Nuitee
W
William • solo_traveller • gb
8
Cons:

Awkward vehicle access.

2026-07-02 • via Nuitee
T
Trelane • solo_traveller • ca
8
Gem
Pros:

Not price gauge. No frills just a great little clean place to rest with a great location. Parking was free and easy.

Cons:

Room was on the small side. Not really a problem at all

2026-06-29 • via Nuitee