Best Western Pembroke Inn & Conference Centre

Hotels
•
Best Western
8.5 (330 reviews)
1 International Drive , Pembroke , ca

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Good pool and amenities
Convenient location
Cons:
Room cleanliness issues
Dampness and odors in some rooms
High pricing for room quality

Categories

Cleanliness
8.25
Cleanliness was generally positive, but some complaints about unpleasant smells and dampness in rooms.
Service
9.25
Staff were very friendly and accommodating, contributing positively to the overall experience.
Location
8.75
Easy access from the highway and good parking options.
Room Quality
7.75
Some rooms were noted as needing updating; some issues with maintenance were reported.
Amenities
9.25
Great amenities including a pool, gym, and good places for pets.
Value for Money
7.75
Some guests felt it was not worth the price paid, particularly regarding room quality.
Food and Beverage
8.25
Breakfast and restaurant options generally received positive remarks, though some food quality complaints were noted.
Overall Experience
8.75
Overall, guests enjoyed their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:23

Property Description

Convenient Location and Amenities
Situated on the Trans Canada Highway, the Best Western Pembroke Inn & Conference Centre offers an on-site restaurant, lounge, indoor pool, and gym. Guest rooms include free WiFi, flat-screen TVs, and kitchen amenities.

Business and Leisure Services
Enjoy the convenience of dry cleaning, a business centre, and the Pembroke Heritage Murals just a short drive away.

Nearby Attractions
Explore the Pikwakanagan First Nation Indian Reserve in Golden Lake, located 40 km from the hotel. Book your stay now and experience comfort and convenience at Best Western Pembroke Inn & Conference Centre.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 330 reviews
Cleanliness: 8.25
Service: 9.25
Location: 8.75
Room Quality: 7.75
Amenities: 9.25
Value for Money: 7.75
Food and Beverage: 8.25
Overall Experience: 8.75
R
Réal • solo_traveller • ca
8
2026-06-17 • via Nuitee
A
Andrew • couple • gb
7
Decent hotel for a night.
Pros:

Large room with king sized bed and decent coffee maker. Quiet and plenty of parking. Large TV with enough choice. Enjoyed evening meal in hotel restaurant that included daily offer (half price bottle wine - very nice).

Cons:

Free breakfast was one item off a menu with a drink. It was good quality, but not the buffet we had become used to around Canada. Shower over bath had seen better days.

2026-06-01 • via Nuitee
J
James • extended_group • gb
10
Fantastic location that supported our needs.
Pros:

A fantastic location to stay which allowed us to get away and see Pembroke and conduct some white water rafting. The staff were fantastic, i will certainly be coming back.

Cons:

Nothing to report on

2026-05-27 • via Nuitee
J
James • extended_group • gb
10
2026-05-27 • via Nuitee
D
Daniel • solo_traveller • ca
10
2026-05-21 • via Nuitee
D
Debbie • couple • ca
10
2026-05-05 • via Nuitee
S
Sonya • extended_group • ca
2
Will not return.
Pros:

Location to highway for quick travel.

Cons:

Terrible pillows. Horrible, overpriced food. Take away breakfast was inedible.

2026-05-01 • via Nuitee
M
Mario • family_with_children • ca
10
2026-03-19 • via Nuitee
E
Eric • couple • ca
8
The front desk staff were very pleasant and helpful. The waitress in the restaurant at breakfast wa.
2026-03-14 • via Nuitee
T
Thomas • family_with_children • fr
8
2026-02-22 • via Nuitee
S
Simone • family_with_children • ca
10
2026-01-24 • via Nuitee
P
Peter • couple • ca
8
2026-01-19 • via Nuitee
B
Barry • extended_group • us
10
Pros:

We had a dead battery when planning to leave on Sunday. Your very gracious hostess went and got cables from her own car, and had another employee get us started. It was way over the top of very nice service! We visit our Canadian friends often. We’ll be loyal customers. Thankyou

Cons:

NA

2026-01-19 • via Nuitee
M
Maria • couple • ca
10
Bonita vista
Pros:

Excelente servicio

Cons:

La cama

2026-01-19 • via Nuitee
G
Guillermo • extended_group • ca
9
2026-01-19 • via Nuitee
N
Nancy • solo_traveller • ca
10
2026-01-15 • via Nuitee
J
Jared • couple • ca
10
Exceeded my expectations
Pros:

Great staff. Great facility and everything was good

2026-01-13 • via Nuitee
T
Tammie • family_with_children • ca
7
Pros:

Nice facility
Great staff
Lots available on site
Very clean

2025-12-21 • via Nuitee
M
Matt • family_with_children • ca
9
Pros:

Easy access from they hwy. Lots of parking fir my transport. Clean and comfy room. Restaurant is good.

Cons:

The hallway to the room was cold.

2025-11-29 • via Nuitee
J
Jette • family_with_children • ca
5
Pros:

Staff was friendly. Found the facilities a little run down.

Cons:

Could have found a less expensive hotel but opted for the pool and hot tub for more money. Hot tub wasn't working. My spouse doesn't swim so that was out. Tv wasn't working at all the whole time we were there and it wasn't fixable. Reception issues.

2025-11-12 • via Nuitee