Metropole Hotel and Spa

Hotels
•
Classic British Hotels
7.5 (923 reviews)
Temple Street , Llandrindod Wells , gb
+44 1597 823700

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Convenient location
Nice amenities
Cons:
Outdated rooms
Value for money issues
Cleanliness concerns

Categories

Cleanliness
7.25
The bathrooms had issues with cleanliness and slipperiness.
Service
8.25
Staff were friendly and helpful, providing good service overall.
Location
8.25
Conveniently located with lovely settings and views.
Room Quality
6.25
Rooms were outdated, very tired, and had heating issues.
Amenities
8.25
Amenities like the pool were well-maintained and pleasant.
Value for Money
6.25
Many guests felt it was expensive for the quality received.
Food and Beverage
8.25
Food quality was generally good; breakfast had variety to some extent.
Overall Experience
7.25
Mixed reviews, seemed to have both enjoyable and disappointing aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:09

Property Description

Luxurious Accommodation
The 120 en suite rooms at our Victorian-style hotel are designed to a very high standard, ensuring a comfortable and memorable stay for our guests.

Leisure and Wellness Facilities
Enjoy our superb indoor leisure spa and state-of-the-art gym facilities, perfect for relaxation and staying active during your visit.

Award-Winning Dining Experience
Indulge in exquisite culinary delights at our on-site restaurant, recognized for its exceptional cuisine and impeccable service.

Book your stay now at our family-owned hotel in the heart of Llandrindod Wells and experience the perfect blend of elegance and comfort.

Important information:

Pets:
Pets cost GBP 20 per room per night.

Child Policy Information:
Children under 16 years old, when sharing a room with 2 adults, are charged for food only.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for £5 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 923 reviews
Cleanliness: 7.25
Service: 8.25
Location: 8.25
Room Quality: 6.25
Amenities: 8.25
Value for Money: 6.25
Food and Beverage: 8.25
Overall Experience: 7.25
M
Meriel • solo_traveller • gb
8
Great place to stay when visiting the area.
Pros:

Location at centre of town and ample parking. Also bed was very comfortable and en suite bathroom very well appointed. Facilities in hotel for meals and spa.

2026-07-23 • via Nuitee
C
cerebelluminc • solo_traveller • gh
8
Pros:

The swimming pool, Well heated.
Staff was good,
Particularly Millicent and some asian guy! So wonderful people.

Millicent was always ready to help out, got loads of tips on navigating the fun places within Llandrindod.

Cons:

No Refridgerator in the room.
Brought in snacks for the weekend as it ‘s hard as hell getting things you need from the town. All my snacks got spoilt due to the lack of a fridge.
Also no air-con, but a fan was provided but still not catching it., Opening the windows, had moths and insects flying in.

2026-07-19 • via Nuitee
T
Thomas • solo_traveller • gb
9
2026-07-19 • via Nuitee
C
Clare • couple • gb
8
2026-07-19 • via Nuitee
K
KEVIN • couple • gb
9
Lovely charming old world hotel
Pros:

Old victorian hotel that just oozed character

Cons:

Na

2026-07-18 • via Nuitee
B
Barnaby • family_with_children • gb
7
2026-07-16 • via Nuitee
R
Roger • couple • gb
8
Hotel in the heart of the village
Pros:

Great location for my purposes in the heart of the village. Little bit tired in places but super clean, good breakfast and nice staff

2026-07-16 • via Nuitee
M
Mark • solo_traveller • gb
8
A great Stay in the Heart of Llandrindod Wells
Pros:

This hotel is in a great location and is a period property with a lot of history , All the staff are very helpful , the breakfast option is buffet style and is plentiful , the property has a great gym and pool area , overall great for a single night or a couple of nights / weekend , Rooms are clean and functional overall a great stay

Cons:

Th Only thing i didn't like was the time of my stay the UK was experience some hot weather in excess of 30degress which despite the hotel trying to keep rooms cool , my room was hot. The team did supply a fan to generate some cool air but do to this being a period property rooms do not have Airconditioning

2026-07-16 • via Nuitee
P
peter • couple • gb
3
Aweful
Pros:

Not a lot

Cons:

We asked for a superior room and got a family room viz a double bed room and a separate twin bunks room

Also there was 1 TEA BAG EACH and 1BISCUIT EACH
the hairdryer was dangerous

2026-07-15 • via Nuitee
D
David • couple • gb
7
All looks no substance
Pros:

The history of the hotel was really interesting, the overall vibe was grand.

The gym was a standout, the spa and pool were good during the heat. Though they could have made the pool cooler.

Cons:

Though the reception staff were lovely, the bistro and restaurant staff were rude and seemed kind of miserable. Really made you feel like they could not wait for you to leave.

The pool and spa need cleaning and better upkeep.

The room was boiling hot during the heatwave and needs upgrading to provide a comfortable sleep and stay.

The food was mostly good except for the disappointing and dry packed lunch. This was made by a chef?

2026-07-13 • via Nuitee
E
Elin • extended_group • gb
8
2026-07-12 • via Nuitee
F
FRANK • solo_traveller • gb
1
Worst HOTEL I’ve ever stayed at in this country
Pros:

Car park

Cons:

Show temperature couldn’t be adjusted from ridiculously hot to cool. South facing windows was like sleeping in a greenhouse. Telephone room doesn’t work instructions tell you to use your mobile and dial number for reception but nobody answers it.. not enough sockets to charge your phone iPad, et cetera. Socket also in the wrong place I not near the bed. Room is very poor condition with paint chipped off years ago. Wallpaper looks like somebody’s been sick on it. You look out of the window beneath you are four panes of broken glass. Duty manager was dismissive when I asked if he would come and look at the room to demonstrate the shower didn’t work. He said “I’m familiar with the room.I don’t need to see it.” when you pay £191 for a room you imagine it’s going to be good. This was without a doubt the worst HOTEL i’ve ever stayed at in this country.

2026-07-11 • via Nuitee
A
Andy • extended_group • gb
8
Spent a fab overnight stay with family and friends before going to the Yamaha off road experience.
Pros:

Breakfast really good, plenty of choice, well presented, hot.
Enjoyed the leisure facilities

Cons:

Rooms a little tired but adequate and very clean. Could have really benefited from air conditioning as the temperatures were exceptional

2026-07-10 • via Nuitee
J
John • couple • gb
8
Pros:

Location is beautiful and the staff were very helpful & friendly

2026-07-09 • via Nuitee
J
John • solo_traveller • gb
10
2026-07-08 • via Nuitee
R
Robert • extended_group • gb
7
Welcoming and well located hotel perfect for short stays to explore Wales.
Pros:

Breakfast good though not great. Coffee machine produced very average coffee. Rooms very comfortable but no aircon and it was warm. Reception did provide me a fan so they were helpful. Location great. Good parking facilities. Dinner at the hotel was very good and good value.

Cons:

Breakfast plentiful but quality average and coffee decidedly average from the machines. Rooms had no aircon and the shower in my room wouldn't go hot. Luke warm at best. I did ask for them to look at it but it seems there is nothing they can do. So it is a lottery in terms of which room you get and whether the hot water reaches yours. Some of the areas of the hotel look a bit tired.

2026-07-06 • via Nuitee
C
Christopher • couple • gb
8
2026-07-06 • via Nuitee
T
Timothy • solo_traveller • gb
10
Pros:

Very good staff, beautiful decor, fantastic location, history of the building information was very interesting and a great night's sleep in a very comfortable bed..

Cons:

Honestly nothing.

2026-07-05 • via Nuitee
G
Gerald • extended_group • gb
10
Fabulous- stayed many times there
Pros:

Excellent everything,

Cons:

Cook bacon a little more

2026-07-04 • via Nuitee
J
Jackie • couple • gb
5
Dissappointing
Pros:

Booking in staff helpful

Cons:

building and interior very tired and run down not quite what we expected for such a well known reputable hotel Breakfast was passable not very appetising

2026-07-03 • via Nuitee