Best Western Plus Bessemer

Hotels
•
Best Western Plus
7.9 (296 reviews)
5041 Academy Lane , Bessemer , US
+1 205-481-1950

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly/helpful front desk staff
Good/ enjoyable breakfast
Convenient location/near shopping
Comfortable bed and good view
Some guests report good overall stays
Cons:
Rooms and carpets dirty/stained; odors (including marijuana)
Outdated rooms and furniture; maintenance issues (broken windows, leaking toilets, clogged tubs)
Broken elevators and gym equipment
Inconsistent/poor customer service reported in at least one detailed complaint
Bugs in bathroom and vending machines issues

Categories

Cleanliness
4.5
Multiple reviews describe rooms, carpets and towels as dirty, stained and smelling of smoke/marijuana; bugs and clogged tubs reported — cleanliness is a clear weakness.
Service
9.8
Several guests explicitly praise front-desk staff as friendly, helpful and sweet; one detailed complaint about owner/front-desk rudeness exists but the majority of comments highlight strong, accommodating staff.
Location
9.6
Multiple mentions of good location, convenience and nearby shopping; location is consistently cited as a positive.
Room Quality
5.5
Rooms noted as outdated, with stained furniture, missing closet rod and broken fixtures (windows, toilet, microwave) — condition is below average.
Amenities
9.2
Breakfast is frequently praised and there are small pleasant touches (pond); however elevators/gym had broken equipment in reports — overall amenities are viewed positively by many guests.
Value for Money
6.5
At least one guest explicitly said price did not equal quality and several cited maintenance issues; mixed sentiment leads to slightly below-average value perception.
Food and Beverage
9
Multiple positive comments about breakfast (several 'great' mentions), though one review called breakfast terrible; overall the breakfast offering is seen favorably.
Overall Experience
9.1
Guest experiences are mixed: many highlight excellent staff, good breakfast and convenient location while significant cleanliness and maintenance problems are repeatedly noted. The overall impression leans positive for many guests because of service and location, despite serious cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Deluxe Continental Breakfast
Start your day right with a deluxe continental breakfast at the Best Western Plus Bessemer. Enjoy a variety of delicious options to fuel your adventures in Central Bessemer.

Relaxing Outdoor Pool
Unwind and soak up the sun at our outdoor pool. Whether you want to take a refreshing dip or lounge poolside with a beverage, our pool area is the perfect spot to relax during your stay.

Convenient Amenities
From free Wi-Fi to a business center and 24-hour reception, we ensure your stay is as convenient as it is comfortable. Our pet-friendly hotel also offers vending machines for quick snacks and beverages.

Experience comfort and convenience at the Best Western Plus Bessemer. Book your stay now and make the most of your visit to Central Bessemer!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Oct 1, 2026 until Wed, Mar 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHM

Location

Property Accessibility

Total Disability Score: 7.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.9
Based on 296 reviews
Cleanliness: 4.5
Service: 9.8
Location: 9.6
Room Quality: 5.5
Amenities: 9.2
Value for Money: 6.5
Food and Beverage: 9
Overall Experience: 9.1
G
Gloria • family_with_children • us
9
2026-11-06 • via Nuitee
B
BENNIE • solo_traveller • us
10
This is the hotel that our company workers stay at when working in the area.
Pros:

The location of the hotel is very convenient to our work area.

Cons:

The breakfast start time could have been a little bit earlier for those who may need to be at work earlier, and include more options for those who may not eat pork.

2026-11-04 • via Nuitee
D
D. Y. R.N. • family_with_children • us
10
Pros:

LaToya was a God sent Angel...

Cons:

The bathroom needs remodeling

2026-11-03 • via Nuitee
Q
Qiuana • couple • us
7
Overall comfortable
Pros:

The breakfast was great and the location!

Cons:

The first room me and my husband checked in had lots of baby roaches and we requested to be moved to another room!

2026-11-02 • via Nuitee
Q
Qiuana • couple • us
8
2026-11-02 • via Nuitee
P
Panyacharoentham • extended_group • us
8
2026-10-27 • via Nuitee
V
Vonn • family_with_children • us
10
Pros:

Everything

Cons:

No much

2026-10-26 • via Nuitee
M
Marcus • extended_group • us
7
Comfortable good value
Pros:

Comfortable bed and good breakfast

Cons:

Missing clothes rod in closet in room 215

2026-10-16 • via Nuitee
C
Craig • family_with_children • us
1
2026-10-15 • via Nuitee
L
Lashun • couple • us
1
I will NEVER stay here again. It was so dirty and old I didn’t want to walk on the floor. Not even in socks.
Pros:

The only thing I liked about this property was the staff.

Cons:

It was very out dated, dirty, bath tub stopped up, I didn’t want to stay there but it was to late to find something else and to late to drive back home.

2026-10-12 • via Nuitee
P
Perry • solo_traveller • us
2
Not good.
Pros:

The staff was accommodating and good location.

Cons:

Terrible breakfast,Bug's in bathroom, toilet leaking, windows broke, microwave didn't work , floors dirty, vending machines took money. We had 4 families in for a funeral and none of us would stay there again, constant strong odor of pot constantly. Needs tore down and rebuilt.

2026-10-09 • via Nuitee
B
Brumfield • couple • us
10
2026-09-07 • via Nuitee
C
Catie • couple • us
5
Unfortunately will not stay here again!!!!
Pros:

They had a nice goldfish pond. 😂Their breakfast was good! The sweet lady with the short hair running it was precious!

Cons:

Elevators didn’t work which is awful for a person with several auto immune diseases!! Furniture in suite was dirty and stained. Dirty towel in bathroom and the stairwell smelled like cigarettes and the carpet was disgusting!!

2026-09-01 • via Nuitee
F
frederick • extended_group • us
10
It was wonderful
Pros:

Great view

Cons:

Good

2026-08-28 • via Nuitee
J
Janteka • family_with_children • us
3
2026-08-12 • via Nuitee
J
Jennifer • solo_traveller • us
8
Pros:

Great

Cons:

Great

2026-08-10 • via Nuitee
Y
Y9314JEgregoryb • Family
2
Terrible Ownership and Customer Service
Pros:

The facility was in deplorable condition, and the front desk customer service was atrocious. My room was assigned on the second floor. When I arrived upstairs, the carpet and entire floor reeked of carpet cleaner and marijuana, which caused me to get a headache. The second floor also had no air-conditioning except directly in the rooms . I tried to get used to it, and even went down stairs to the gym, which had nothing but broken machines and a few weights. After returning and having been t here for a couple of hours, I decided to complain. When I complained at the customer service desk, I got tremendous pushback, a rolling of eyes, no smiles, only contempt. I then attempted to get a refund, but I was denied because I had been there for almost "3 hours". The front desk person called the manager, who said she did not have time to talk, so the front desk then called the owner, who talked to me with great disdain, just like the front desk. He said he would offer me a partial refund after he came into the office the next day. I left and found another place that provided much better customer service and a clean facility. The next morning I had to continue my travel. At about 1030, after I had been gone for almost two hours, the owner sent an email offering me a $25.00 refund, which was about 1/4 of the cost of the room. It's not about the money. It's about the principle. Not only was the place disgusting, but the owner on down to the front desk personnel were unkind and disrespectful. Avoid this place at all costs.

2026-08-07 • via Tripadvisor
J
Jennifer • solo_traveller • us
9
2026-08-04 • via Nuitee
A
Ashley • couple • us
10
2026-08-03 • via Nuitee
G
Greg • solo_traveller • us
10
Pros:

Friendly staff, accommodating

Cons:

Carpet, holds onto dirt and germs

2026-07-24 • via Nuitee