Quality Inn Rochester West

Hotels
•
Choice Hotels International
6.2 (128 reviews)
1956 Lyell Ave, Rochester, New York, 14606 , Rochester , US
1-585-254-1000

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Pets allowed

Facilities

Free breakfast
Fitness facilities
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Cons:
Room cleanliness issues
Rude day staff

Categories

Cleanliness
4.84
Room was reported as sticky and gross.
Service
6.81
Night staff were very nice, but day staff was rude.
Location
6.85
Great location right off the highway, convenient for travelers.
Room Quality
4.8
Thin walls, squeaky doors, and room smelled like cigarettes.
Amenities
7.83
Good breakfast and clean bedding; met basic expectations.
Value for Money
4.79
Extra fees were charged without prior notice.
Food and Beverage
7.84
Breakfast was good with a lot to choose from.
Overall Experience
5.81
Mixed feelings; potential for improvement but negative aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:47

Property Description

Welcome to Quality Inn, your ideal retreat in the heart of Rochester!

Recreation & Relaxation: Unwind in our fitness center or take a leisurely stroll in our beautiful garden, surrounded by serene views that refresh your spirit.

Comfortable Accommodations: Choose from 86 air-conditioned rooms, each featuring flat-screen TVs and complimentary Wi-Fi. Enjoy cozy amenities like coffee/tea makers and private bathrooms stocked with toiletries, ensuring you feel right at home.

Convenient Amenities: Start your day with a complimentary full breakfast. Our 24-hour front desk services, business center, and free self-parking make your stay convenient and stress-free.

Don't miss out on the perfect getaway. Book your stay at Quality Inn today!

Important information:

  • Up to 2 children 14 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

6.2
Based on 128 reviews
Cleanliness: 4.84
Service: 6.81
Location: 6.85
Room Quality: 4.8
Amenities: 7.83
Value for Money: 4.79
Food and Beverage: 7.84
Overall Experience: 5.81
S
Shakhnoza • solo_traveller • us
6
2026-05-12 • via Nuitee
W
Wase • solo_traveller • us
6
Pros:

Relatively clean..a bit old in general but you get what u pay for..

Cons:

Breakfast was lacking..waffles were good but bagels were mini sized. Seems not be in a very nice neighborhood..I would not walk around after dark.

2026-04-26 • via Nuitee
S
Sharleen • family_with_children • us
3
Questionable & noisy other quests that made for an awful stay.
Pros:

The location to where we needed to be was good

Cons:

The room was fine, but door to room was like a prison cell door. It was horribly noisey from next door room & people in the lobby. It echoed all over! Called front desk a couple times & nothing was resolved. We were in town for a dance competition. Literally got back to the room at 11pm & left by 8 the next morning. Couldn't sleep until 3am due to noise level. Friends stayed in another room that had pot smokers next door along with a prostitute that visited the men in the room. Do not bring your children here! Awful level of people that stayed at this hotel!

2026-04-19 • via Nuitee
J
Jessica • solo_traveller • us
4
Cons:

Bed, small bathroom, loud neighbors

2026-04-18 • via Nuitee
E
Elizabeth • couple • us
1
Horrible
Pros:

the outside of the building is very nice

Cons:

The bed sheets were extremely dirty, there were multiple beer bottles left behind the bed, and the garbage was overflowing and disgusting. On top of that, the staff was unprofessional and unhelpful. Overall, it was a terrible experience

2026-04-13 • via Nuitee
T
Treyvon • couple • us
10
Clean
Pros:

Clean

Cons:

Clean

2026-04-10 • via Nuitee
A
Antoine • solo_traveller • ca
8
Great choice in town
Pros:

Overall is great

Cons:

Comfortable

2026-04-04 • via Nuitee
W
William • couple • us
7
Decent rooms, affordable and friendly staff
Pros:

Close proximity to expressway
Friendly staff
Affordable,
room was clean each time I stayed

Cons:

Nothing bad to say

2026-04-02 • via Nuitee
W
William • couple • us
7
I stay here when visiting family and each stay has been pleasant
Pros:

Clean sheets, towels and room.
Staff was friendly

Cons:

Nothing bad to say

2026-04-02 • via Nuitee
L
Luz • couple • us
9
Good for the price
Pros:

Comfortable

Cons:

Coffee was very bad Did not offer to many choices for breakfast. The room had the. Ceiling paint pealing

2026-03-28 • via Nuitee
P
Phonesavanh • extended_group • ca
9
Quand nous visitons Rochester NY, nous réservons toujours à Quality Inc car cet hôtel correspond à nos besoins.
Pros:

L’emplacement de l’hôtel est parfait pour nous car proche des endroits visités. Le personnel est très gentil et l’hôtel est propre.

Cons:

Cette fois, pas de micro-onde dans notre chambre.

2026-03-26 • via Nuitee
P
Pilling • family_with_children • us
5
Pros:

Proximity to destination.

Cons:

Cleanliness was lacking, elevator was not working. Sheets on bed were dingy. Time for breakfast was 7, use to earlier breakfast times. Overall the hotel needs a lot of upkeep beyond the lobby. Too many electric car spots, not enough regular parking spaces.

2026-03-23 • via Nuitee
D
Dunn • solo_traveller • us
8
I had a good stay
Pros:

It's was good

Cons:

Wifi

2026-03-10 • via Nuitee
T
Todd • solo_traveller • ca
10
The price was great for what I needed.
Pros:

Clean and quiet.

Cons:

Nothing.

2026-02-27 • via Nuitee
C
Christopher • family_with_children • us
10
2026-02-27 • via Nuitee
M
Michael • couple • us
7
2026-02-12 • via Nuitee
A
amber • solo_traveller • us
1
2026-02-10 • via Nuitee
D
Dodson • couple • us
9
2026-02-10 • via Nuitee
T
Tabacheck • family_with_children • us
7
2026-02-09 • via Nuitee
R
Raven • family_with_children • us
10
2026-02-08 • via Nuitee