Parkway Hotel & Spa

Hotels
9 (2010 reviews)
Cwmbran Drive , Newport , gb

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Cons:
Parking issues
Room size and decor

Categories

Cleanliness
9.08
Rooms were reported as clean and well-maintained in several reviews.
Service
9.55
Service was consistently praised with mentions of friendly and helpful staff.
Location
9.09
The location was noted as good in many reviews, though some suggested better signage.
Room Quality
8.54
Rooms were comfortable and adequately spacious, though a few found them a bit small or outdated.
Amenities
9.07
Spa facilities and overall amenities were well received, though some decor was seen as dated.
Value for Money
8.53
Some found food prices a bit high, impacting perceived value.
Food and Beverage
9.08
Breakfast and dining options received very positive feedback.
Overall Experience
9.05
Overall experience was exceptional with many reviewers expressing a strong desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:17

Property Description

Luxurious Leisure Club and Spa
The Parkway Hotel & Spa features a leisure club with a 15-metre swimming pool, sauna, and spa bath, offering guests a relaxing retreat during their stay.

Exquisite Dining Experience
Indulge in European dishes made from fresh, local produce at Ravello's Restaurant, or enjoy the popular traditional carvery. The hotel's coffee shop and bar provide additional options for a delightful dining experience.

Abundance of Recreational Facilities
From snooker and billiard tables to outside chess and boules green, guests can enjoy a variety of activities. The hotel also offers a badminton and croquet lawn, herb garden, and outdoor patio for ultimate relaxation.

Book your stay at The Parkway Hotel & Spa for a luxurious and rejuvenating experience.

Important information:

A pre-authorization of a credit/debit card is required upon check-in at the hotel.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CWL

Location

Guest Reviews

9
Based on 2010 reviews
Cleanliness: 9.08
Service: 9.55
Location: 9.09
Room Quality: 8.54
Amenities: 9.07
Value for Money: 8.53
Food and Beverage: 9.08
Overall Experience: 9.05
T
terrywF7013CS Solo travel
2
Poor Customer Service
Pros:

I actually went to enquiry about gym membership, however the lady on the hotel reception was not very friendly and her response was you have to make an appointment to go to the gym. After visiting the Coldra Court Hotel and the Bleddyn Hotel both were extremely helpful. I had a wasted journey to the Parkway !

2026-08-08 via Tripadvisor
J
James solo_traveller gb
9
2026-08-08 via Nuitee
M
Martin solo_traveller gb
9
Pros:

Lovely food and the room was nice and clean. Very pleasant staff.

Cons:

No entertainment at the hotel.

2026-08-08 via Nuitee
J
John couple gb
10
Pros:

Lovely location
Plenty of parking
Friendly staff

2026-08-08 via Nuitee
R
Rob solo_traveller gb
9
Pros:

Hotel was very clean.had lovely clean swimming pool staff was very friendly

2026-08-08 via Nuitee
K
Kelly couple gb
7
2026-08-07 via Nuitee
D
David couple gb
10
2026-08-07 via Nuitee
E
Eddie couple ie
10
arrived weary and tied and left refreshed
Pros:

food was excellent and priced well. Leisure facilities top rate. Made feel very welcome for a relaxing stay

Cons:

all was fine

2026-08-06 via Nuitee
S
Sandra solo_traveller gb
6
Pros:

Swimming pool is great. Plenty to choose from at Breakfast.

Cons:

I could feel the springs on the bed which was quite uncomfortable. They had put a topper on it but this didn't really help. No soundproofing and a woman and child were shouting and laughing really loudly in the next room and woke us twice . Called reception but nothing was done. As we were in a garden suite I would have expected better.

2026-08-05 via Nuitee
J
Jon couple gb
10
We attended the hotel for a family wedding and everything was excellent
Pros:

Breakfast was excellent, staff were very friendly and helpful and I would stay again and recommend it to others.

Cons:

Having to leave so soon and not making use of other facilities.

2026-08-03 via Nuitee
J
Julie solo_traveller gb
10
Amazing stay
Pros:

Clean spotless super friendly staff food excellent service fantastic

Cons:

Nothing

2026-08-03 via Nuitee
J
Joanne couple gb
7
2026-08-02 via Nuitee
D
davis couple gb
9
Amazing
Pros:

Breakfast was good

2026-08-02 via Nuitee
C
Corey solo_traveller gb
5
Pros:

Was in my local area

Cons:

In a middle of a heatwave the whole hotel has no aircon. We just had a fan and was unbelievably hot to sleep in. The bathroom had a ball of hair on the floor and the bath tub was also full of hairs. The toilet roll holder was broken and kept falling off.

2026-07-25 via Nuitee
D
Donna couple gb
1
Absolutely shocking!
Pros:

I will be putting formal complaint in for manger Monday.

Cons:

This information will be in email

2026-07-25 via Nuitee
L
Lycett solo_traveller gb
10
Pros:

Lovely staff and comfy hotel.

2026-07-24 via Nuitee
J
John solo_traveller gb
8
Good accommodation in a lovely setting.
Pros:

Great pool and gym facilities.

Cons:

Could not get breakfast before 7am as we had to leave early for appointment in Cardiff.

2026-07-24 via Nuitee
S
Sewlinu Kwashie couple gb
4
2026-07-23 via Nuitee
L
Lee solo_traveller gb
9
Really relaxing and friendly stay where staff were very helpful
Pros:

The breakfast has a good variety and good quality, the spa and pool was very pleasant and not too busy and staff were extremely friendly and helpful, lady on reception was great and helped me with directions and help with coffee and water for the room

2026-07-23 via Nuitee
G
Gayle family_with_children gb
8
Abso lush hotel with lovely staff ideal location away from everything but right there at same time
Pros:

Breakfast was lovely especially the scrambled eggs ....also loved the green meadow outside out hotel room .loved the Welsh dragon mugs and the swing is definitely a winner.perfect location for lovely pics

Cons:

Was quite dated and some chess pieces were missing in the garden so couldn't play .seemed designed for old people but still a stunning place

2026-07-22 via Nuitee