Parkway Hotel & Spa

Hotels
9 (2041 reviews)
Cwmbran Drive , Newport , GB

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Cons:
Parking issues
Room size and decor

Categories

Cleanliness
9.08
Rooms were reported as clean and well-maintained in several reviews.
Service
9.55
Service was consistently praised with mentions of friendly and helpful staff.
Location
9.09
The location was noted as good in many reviews, though some suggested better signage.
Room Quality
8.54
Rooms were comfortable and adequately spacious, though a few found them a bit small or outdated.
Amenities
9.07
Spa facilities and overall amenities were well received, though some decor was seen as dated.
Value for Money
8.53
Some found food prices a bit high, impacting perceived value.
Food and Beverage
9.08
Breakfast and dining options received very positive feedback.
Overall Experience
9.05
Overall experience was exceptional with many reviewers expressing a strong desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:17

Property Description

Luxurious Leisure Club and Spa
The Parkway Hotel & Spa features a leisure club with a 15-metre swimming pool, sauna, and spa bath, offering guests a relaxing retreat during their stay.

Exquisite Dining Experience
Indulge in European dishes made from fresh, local produce at Ravello's Restaurant, or enjoy the popular traditional carvery. The hotel's coffee shop and bar provide additional options for a delightful dining experience.

Abundance of Recreational Facilities
From snooker and billiard tables to outside chess and boules green, guests can enjoy a variety of activities. The hotel also offers a badminton and croquet lawn, herb garden, and outdoor patio for ultimate relaxation.

Book your stay at The Parkway Hotel & Spa for a luxurious and rejuvenating experience.

Important information:

A pre-authorization of a credit/debit card is required upon check-in at the hotel.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CWL

Location

Guest Reviews

9
Based on 2041 reviews
Cleanliness: 9.08
Service: 9.55
Location: 9.09
Room Quality: 8.54
Amenities: 9.07
Value for Money: 8.53
Food and Beverage: 9.08
Overall Experience: 9.05
N
Nicola • couple • gb
6
2026-09-19 • via Nuitee
M
Mitchell • solo_traveller • gb
8
2026-09-19 • via Nuitee
N
Neil • solo_traveller • gb
8
Pros:

Breakfast was good but had to ask for coffee refill and took a while to catch a staff member who wasnt busy, despite the restaurant being quiet.

Cons:

Shower rail coming off - room 120 - reported to reception on departure.

2026-09-19 • via Nuitee
M
Mabel • family_with_children • gb
9
I just want to say Thank You to all the staff during our stay they were all very professional, really kind and went out
Pros:

Very cozy and comfortable . The facilities were excellent especially the pool and Spa.

Cons:

I think it’s a bit expensive

2026-09-18 • via Nuitee
J
Jools_UK • solo_traveller • gb
8
Spacious Hotel in Lovely grounds
Pros:

Spacious hotel set in lovely grounds. Comfortable beds.
Good range of food on offer.
Staff very friendly and helpful.
Plenty of car parking.

Cons:

The bedrooms are a bit dated.
The hotel has occasional live music events which this time limited where we could eat.

2026-09-17 • via Nuitee
K
Keith • couple • gb
9
Very relaxing and pleasant stay
Pros:

Lovely swimming pool, and spa, we had one evening meal in the bar, that was beautifully served and very hot.

Cons:

The staff at breakfast need to be more attentive to detail, such keeping the food filled up and hotter, being quicker to bring your drink We have finished our meal before we got our drinks. The safe was useless as it was not fixed to the wall. When leaving on our departure day, the passage was covered in laundry and was untidy and unsafe.

2026-09-17 • via Nuitee
C
Christopher • solo_traveller • gb
8
2026-09-15 • via Nuitee
B
Barbara • solo_traveller • gb
8
I always stay here every year I like it.foods good and pools lovely.
Pros:

Good choice breakfast could have done with being bit hotter
Pool and Jacuzzi was really nice

Cons:

no spin dryer in pool changing room so have to take soaking wet costume back to suitcase
Hairdryers now need updating in room bit useless.
Could do with plug socket/usb port right next to bed.

2026-09-14 • via Nuitee
R
Robin • solo_traveller • gb
7
A comfortable and convenient hotel for Newport. Service needs improving.
Pros:

Quiet comfortable room. Good wi fi, Nice breakfast. Easy parking.

Cons:

The coffee service in the bar is terrible. Staff receive information on the computer system that they need to address so one can wait forever to order a simple drink or coffee. On one occassion there were three members of staff looking at the screen for ten minutes and no one addressing waiting customers. On two occassions I gave up and went back to my friends. I like the hotel but I will bring my own flask in future. It's a bad point and was the same on a previous visit. £4.25 for a coffe and biscuit if you can get served. That's not acceptable for price or service.

2026-09-13 • via Nuitee
D
Dawn • solo_traveller • gb
8
Would stay again.
Pros:

Nice staff, good car parking, felt safe.

Cons:

Grout around shower could do with a scrub. Chicken curry was palatable but chicken was not great quality. Pool out of service.

2026-09-13 • via Nuitee
P
pauline • solo_traveller • gb
7
Pros:

All very nice nothing not to like

2026-09-10 • via Nuitee
C
Clark • couple • gb
8
2026-09-09 • via Nuitee
D
Dawn • solo_traveller • gb
10
Wish I had bought my swimwear otherwise perfect!
Pros:

The grounds were very impressive as I drove in. The building was beautifully lit and welcoming. The staff were polite and informative. The room was spacious and very comfortable. Breakfast was well laid out with an amazing choice of hot and cold food. I highly recommend this hotel. I will stay here again.

Cons:

Nothing!

2026-09-08 • via Nuitee
E
Ellis • couple • gb
6
Pleasant, even without sleep
Pros:

Food in the bar was good.

Cons:

Bed, pillows and duvet.

2026-09-07 • via Nuitee
S
Sweeney • solo_traveller • gb
10
2026-09-07 • via Nuitee
K
Kellen • family_with_children • gb
8
Pros:

Funcionários ótimos, conforto

Cons:

Limpeza do quarto péssima, apenas arrumaram a cama, ficou lixo caído no chão e não limparam mesa…. Café da manhã deveria ter mais opções como cappuccino….

2026-09-06 • via Nuitee
S
Stevens • solo_traveller • gb
6
Parkway visit
Pros:

Staff are akways helpful. And restayrant manager particularly good.

Cons:

On arrival our booked room had been changed as it was not ready but thennot replaced by a similar one on ghd same floor until I ask for it ...It was changed then.
The internet connection only worked with the phones not the tablet and laptop ...connectoon not deemed to be secure enough.
Phone connection had to be redone each time we returned to the hotel and the process was awkward to do. There was no password to hand.
This hasnt happened on previous visits

2026-09-06 • via Nuitee
P
Penelope • solo_traveller • au
10
Excellent hotel in pretty grounds
2026-09-06 • via Nuitee
Y
Yuvaraj • family_with_children • in
9
Nice place to stay, if there are some activities like archery, games etc will be good
Pros:

Nice and clean

Cons:

Nothing

2026-09-04 • via Nuitee
J
jane • solo_traveller • gb
9
Pros:

Food and spa

Cons:

the robes we had in bedroom had a mouldy smell and was awful to wear to poolside.

2026-09-04 • via Nuitee