Best Western Clifton Park

Breakfast was decent. Location was good

Near ihop

Breakfast offered a variety of options. Food was fresh; area was clean. Easy booking.

Didn't try the breakfast. We were put off by the ceiling leak into a trash can at the entrance to the food area.
The coffee tasted burnt.

Great

Facilities were worn and subpar. Room was fairly clean but not spotless. Grounds were not well taken care of.

Good location

My wife's recent experience with Best Western was extremely disappointing. We expected much better from a hotel chain with Best Western's reputation.

She recently booked a reservation for approximately one week (August 12 through August 18) at the Best Western in Clifton Park, New York. The purpose of her stay was to be close to her elderly mother, who was being discharged from the hospital and required care at home.

While making the reservation by phone, my wife accidentally provided the wrong dates and ended up booking a stay for the following week instead of the week she actually needed. She realized the mistake immediately after ending the call and called back right away to correct it. Importantly, she was not asking to cancel her reservation. She simply wanted to keep the reservation and move the dates back by one week.

Unfortunately, the representative she spoke with told her that changing the dates was not possible. According to him, the only option was to cancel the reservation and create a new one. However, because of Best Western's no-refund cancellation policy, she was essentially being told that she would lose roughly $1,200 due to a simple booking error that she had attempted to correct immediately.

Adding to the frustration, none of the reservation calls appeared to be handled by hotel staff at the Clifton Park location. Every representative she spoke with seemed to be part of an outsourced call center, and communication was often difficult due to language barriers and a lack of familiarity with her situation.

At that point, she ended the call because it was clear she wasn't getting any help. Fortunately, after calling back and spending nearly two additional hours on the phone, she finally reached a representative who was able to resolve the issue by providing a voucher and helping her rebook the stay correctly. While she appreciated that person's assistance, it should not have taken multiple calls and several hours to fix a simple date mistake made moments after the original booking.

The entire process left us questioning Best Western's reservation policies. It is very difficult to understand why a reservation date cannot simply be modified, especially when the customer contacts the company immediately after booking. Requiring a cancellation while simultaneously enforcing a strict no-refund policy creates a situation that feels unfair and unnecessarily punitive for customers who make honest mistakes.

After finally resolving the reservation issue, we discovered that she needed to arrive one day earlier than planned. Once again, what should have been a simple change turned into another frustrating ordeal. Rather than adding a single day to her existing reservation, she spent nearly two more hours on the phone with multiple representatives before she was finally able to arrange an additional night's stay. The first representative either could not assist or chose not to, and she only received help after calling back and reaching someone else.

In addition to the reservation problems, she experienced issues with the television in her room on multiple occasions. The problems were significant enough that a maintenance technician had to visit her room several times during her stay.

On her final day at the hotel, she discovered that a bag containing some of her clothes was missing. She cannot say what happened to it, and she did not witness anyone taking it. However, the maintenance technician was the only employee who was ever in her room without her being present, as she did not use housekeeping services during her stay. The disappearance of her belongings was never satisfactorily explained, and it left her with serious concerns.

In the end, she spent more than $1,500 with Best Western and came away with an experience defined by poor customer service, frustrating reservation policies, and missing personal property. Given these issues, she will not be staying at the Best Western in Clifton Park again. We expect to make additional trips to the area while caring for her mother, but we will be choosing a different hotel in the future.

Overall, this was one of the most frustrating hotel experiences my wife has ever had, and it fell far short of the level of service we expected from a national hotel chain.

The location was great.

Easily accessible off of 87.

Good room at a good rate. Friendly inviting staff.

This hotel was the biggest dump I’ve ever stayed in. Upon checking into our room, I discovered hair all over the bed. It was obvious the sheets hadn't been changed before our arrival. There was food, garbage, and filth all over the floor and nightstand. It was a total abomination. We called the front desk, and they didn't have another room for us, so they insisted on sending someone up to clean the room immediately. The cleaning person showed up with no socks or shoes on, half way changed the bed sheets, then walked out and disappeared. At this point we were totally skeeved out and decided to find another hotel. We went downstairs to check out, expecting a full refund since we had checked in less than an hour before this happened. The manager refused to speak with us, and the front desk staff told us we should have mentioned something about the room as soon as we arrived (which is exactly what we did). Then they tried to blame us for the filth in the room and refused to give us a refund. This was a disgrace—shame on the staff and shame on the hotel. People need to do better..