Prince's Gate Hotel

Hotels
8 (3179 reviews)
1057 Arawa Street , Rotorua , nz

listing image 1
Show all photos
Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Beautiful historic atmosphere
Friendly staff
Great location
Cons:
Old and worn facilities
Noise issues
Need for renovations

Categories

Cleanliness
7.14
Some concerns about bathrooms being old and needing upgrades.
Service
9.61
Staff were friendly, inviting, and responsive to issues.
Location
9.65
Great location, close to attractions and eateries.
Room Quality
7.1
Rooms were old and in need of renovation; issues with noises from above.
Amenities
8.13
Good amenities, but some facilities like the thermal pools were out of order.
Value for Money
6.09
Not worth the price; major renovations needed.
Food and Beverage
7.64
Breakfast was average; expected more for the price.
Overall Experience
8.61
Overall pleasant stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:42

Property Description

Historical Boutique-Style Hotel
Experience a touch of history at The Princes Gate, a classical 4-star hotel nestled in the heart of Rotorua. Opposite the renowned Polynesian Spa and Government Gardens, this charming hotel offers 52 stylish guestrooms and apartments, each exquisitely furnished with modern amenities.

Thermally Heated Pools and Plunge Pool
Indulge in relaxation with three thermally heated pools, a private plunge pool, and a rejuvenating sauna, all designed to enhance your stay and provide ultimate comfort.

On-Site Restaurant and Bar
Savor delicious meals at the hotel's restaurant and bar, serving a delectable array of breakfast, lunch, High Tea, and dinner options. Delight your taste buds while enjoying the convenience of dining just steps away from your room.

Book now to immerse yourself in luxury at The Princes Gate Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ROT

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 2 years old and over stay for NZD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 3179 reviews
Cleanliness: 7.14
Service: 9.61
Location: 9.65
Room Quality: 7.1
Amenities: 8.13
Value for Money: 6.09
Food and Beverage: 7.64
Overall Experience: 8.61
A
Alan • couple • nz
10
2026-05-29 • via Nuitee
A
Andrew • couple • nz
9
2026-05-29 • via Nuitee
H
hsinglien • extended_group • tw
10
Pros:

我超級喜歡我超級喜歡我超級喜歡我超級喜歡我超級喜歡我超級喜歡我超級喜歡我超級喜歡我超級喜歡我超級喜歡我超級喜歡我超級喜歡我超級喜歡我超級喜歡我超級喜歡我超級喜歡我超級喜歡我超級喜歡我超級喜歡我超級喜歡

2026-05-28 • via Nuitee
K
kerry • solo_traveller • nz
8
2026-05-26 • via Nuitee
C
Clara • extended_group • us
8
Beautiful
Pros:

The buildings and rooms were big and very opulent. It was a joy to see the way the room was decorated. It had everything we needed!

Cons:

It seemed like they were a little short-staffed the night we were there. It took a very long time to be greeted and helped when we came to the front desk and the restaurant. However, the people working seemed to be working hard and were very nice.

Also, just a note - Rotorua is a very suplhuric-smelling town! The smell lingered in the car and in our noses for quite a while after we left town. Just be braced for that.

2026-05-26 • via Nuitee
D
Donna • solo_traveller • nz
9
2026-05-25 • via Nuitee
A
Anthony • couple • au
8
Pros:

Lovely old-school luxury vibe. Great value.

Cons:

Off-street parking is purely hypothetical. We had to park in a back street. Fine for our rental car, but if we had one of our own cars, we'd not have been pleased, for a place that claims to be five star.

2026-05-25 • via Nuitee
K
Kimberley • solo_traveller • nz
10
Pros:

The outdoor facilities ans staff were wonderful

2026-05-24 • via Nuitee
L
Lbocc • couple • pf
5
Très décevant, nous n'y retournerons plus
Pros:

l'emplacement proche de tout

Cons:

ce n'est plus l'hotel que c'était, on est très loin des 5 étoiles que nous avions apprécié lors d'un précédent séjour.
- ménage rapide et aléatoire fait à 16h00, le personnel passe son temps à se crier dessus, donc vous oubliez la grasse matinée, d'autant plus que l'hôtel est très, très bruyant !
- petit déjeuner vraiment pas bon (champignons bouillis, viennoiserie molle, choix restreint au strict minimum...)
- obligés d'insister à la réception à notre arrivée pour avoir le type de chambre réservée et payée
Bref, à vouloir faire des économies sur tout, le résultat est vraiment pas bon du tout. Nous ne reviendrons plus

2026-05-24 • via Nuitee
S
susannah • couple • nz
9
Fantastic historic hotel with wonderful staff in an excellent location
Pros:

Love the ambience of this incredible historic hotel; the beautiful log fires, pictures, chandeliers! The decor in general was outstanding. Dedicated, friendly, flexible and kind staff.
The complimentary bread and dips was much appreciated with supper.

Cons:

We loved everything.
It might be good to add a topper to the bed as it was a little firm.

2026-05-24 • via Nuitee
D
Debra • solo_traveller • gb
10
Pros:

Lovely staff and Sunday lunch

Cons:

Rooms a little too small considering large chandeliers

2026-05-23 • via Nuitee
H
Hanh My Thi • solo_traveller • au
7
2026-05-23 • via Nuitee
D
David • solo_traveller • nz
10
2026-05-23 • via Nuitee
E
Elaine • couple • de
8
2026-05-23 • via Nuitee
R
Rachael • couple • gb
9
Pros:

Great location

2026-05-22 • via Nuitee
R
ROBERT • solo_traveller • nz
8
Pros:

Historic hotel, hot pool renovation, fires lovely in evening in comfy lounge.

Cons:

Paving around hot pool, needs upgrading.

2026-05-22 • via Nuitee
J
Jenny • solo_traveller • nz
10
A total gem. A well-deserved 10/10
Pros:

The most beautiful hotel! Cosy, charming, absolutely gorgeous rooms full of character. The natural hot pools were incredible - 3 different pools with slightly different temperatures. Nothing was too much fir the staff, they all made me feel so welcome. This is EASILY the best hotel I've stayed in, in New Zealand!

Cons:

Nothing at all.

2026-05-22 • via Nuitee
G
Giabluca • solo_traveller • nz
8
Pros:

The location and facilities (especially the pool)

Cons:

Breakfast items ran out quickly with quite a delay between refills.

2026-05-22 • via Nuitee
C
Chloe • solo_traveller • nz
8
Fantastic stay, close to the town centre, lakeside and government gardens! Perfect location with fantastic staff and a
Pros:

Beautiful Victorian Style boutique accomodation!

2026-05-21 • via Nuitee
Z
Zhenbo • family_with_children • nz
9
2026-05-20 • via Nuitee