Best Western Santorin

Hotels
•
Best Western
9 (327 reviews)
Cristobal Colon Nte 349 , Ciudad Victoria , mx

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Great location
Excellent food
Cons:
Issues with elevator
Delayed service at reception

Categories

Cleanliness
8.75
Many reviews mention the hotel is very clean, but some reports of maintenance issues lowered the score.
Service
8.75
Most reviews praise the staff's friendliness, though there were some criticisms about responsiveness.
Location
9.25
Repeatedly noted for its excellent location for events and amenities.
Room Quality
9.25
Positive feedback on comfort and facilities, despite some minor issues.
Amenities
8.75
Amenities were generally liked, but there were notable mentions of issues like elevator problems.
Value for Money
8.75
Overall good value highlighted, but some areas for improvement in service affect perception.
Food and Beverage
9.25
The buffet and breakfast received excellent feedback.
Overall Experience
9.25
Overall very positive experience despite some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:24

Property Description

Luxurious Accommodations

Best Western Santorin offers elegant non-smoking rooms equipped with modern amenities such as cable TV, a coffee maker, and a private bathroom. Relax in comfort and style during your stay in Ciudad Victoria.

Convenient Facilities

Enjoy the convenience of a fitness centre, 24-hour reception desk, free WiFi, and onsite parking. Indulge in a delicious buffet breakfast at the hotel restaurant, unwind at the bar, or take advantage of the 24-hour room service for a truly seamless experience.

Prime Location

Situated in the heart of Ciudad Victoria, just steps away from Plaza Hidalgo, our hotel provides easy access to the city's main attractions. With proximity to the airport and bus station, your travels are made effortlessly smooth with our available airport shuttle service.

Experience luxury and convenience at Best Western Santorin - book your stay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: CVM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for MXN 150 per person per night when using an existing bed.
    People no matter the age stay for MXN 250 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 327 reviews
Cleanliness: 8.75
Service: 8.75
Location: 9.25
Room Quality: 9.25
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 9.25
Overall Experience: 9.25
R
Rene • solo_traveller • mx
10
Pros:

Incluye desayuno tipo buffet

Cons:

No tiene alberca

2026-07-01 • via Nuitee
I
Irmis • family_with_children • mx
10
fin de semana
Pros:

Tiene muy buena ubicacion, en el centro de la ciudad, cerca de comercios, iglesia, universidades, mercado. El personal muy atento y amable, y todo muy funcional, con gusto regreso otra vez.

Cons:

todo bien, desde la habitacion hasta el desayuno, solo cuando pedimos la comida, si se tardaron un poco, por lo demas, si fue de nuestro agrado, solo fue una visita rapida.

2026-06-30 • via Nuitee
I
Ignacio • solo_traveller • mx
10
2026-06-28 • via Nuitee
S
Silvia Trejo • solo_traveller • mx
10
Pros:

Instalaciones

Cons:

Todo bien

2026-06-25 • via Nuitee
H
Hugo • extended_group • mx
10
Hotel limpio y personal atento
Pros:

La atención del personal es excelente

Cons:

Que no servía el elevador

2026-06-23 • via Nuitee
J
joaquin • family_with_children • mx
6
muchas areas de oportunidad, principalmente en la habitacion, elevador y limpieza
Cons:

he venido regularmente, tiene semanas que no sirve el ascensor, el desayuno esta regular, pero si vienes con regularidad esperas en ocasiones algo distinto y aquí siempre es lo mismo, la limpieza de la habitación deja que desear, no sirve el seguro de la puerta del baño

2026-06-20 • via Nuitee
W
Wong Garcia • solo_traveller • mx
10
Pros:

Ubicación instalaciones limpieza confort

Cons:

Por decir algo pero no funcionaba el elevador pero buscaron la manera de no subir muchas escaleras

2026-06-15 • via Nuitee
J
Juan Carlos • solo_traveller • mx
7
Hotel con excelete ubicacion y la atencion personal excelente tambien
Pros:

Muy bien el desayuno y excelente la atencion del personal

Cons:

Ni funcionaba el elevador y mi cuarto estaba en el 4 piso, creo que debieron de haber informado antes

2026-06-10 • via Nuitee
L
Lorenzo • extended_group • us
8
Cons:

Elevadores descompuestos

2026-06-04 • via Nuitee
M
Martina • solo_traveller • mx
9
2026-06-01 • via Nuitee
M
Maritza • solo_traveller • mx
10
2026-05-30 • via Nuitee
S
Saldivar • solo_traveller • mx
8
Bastante bien.
Pros:

Que es nuevo, está limpio y personal amable

Cons:

El agua no estaba tan caliente, que le pusieran verdura a los chilaquiles, deberían de ponerla aparte y que cada quien le ponga lo que quiera.

2026-05-28 • via Nuitee
M
Martha Angela • solo_traveller • mx
10
Pros:

Ubicación y precio

Cons:

Aun cuando tenía muy buen sabor, el desayuno estaba frío

2026-05-21 • via Nuitee
M
Martha Angela • solo_traveller • mx
10
2026-05-21 • via Nuitee
E
Edgar • solo_traveller • mx
10
Pros:

Super cómoda la habitación, y muy buena ubicación

2026-05-20 • via Nuitee
E
Edgar • solo_traveller • mx
10
Pros:

Las camas muy cómodas,

Cons:

El baño

2026-05-20 • via Nuitee
M
Martinez • solo_traveller • mx
10
Pros:

Excelente ubicación, muy bien el desayuno, instalaciones muy limpias cómodas y modernas.

2026-05-17 • via Nuitee
A
Arinena • solo_traveller • us
10
Pros:

Location

2026-05-15 • via Nuitee
G
Gabriela • solo_traveller • mx
10
2026-05-15 • via Nuitee
G
Gabriela • solo_traveller • us
10
2026-05-15 • via Nuitee