Best Western Dorchester Hotel

Hotels
•
Best Western
8.1 (1590 reviews)
70 Church St. , Nanaimo , CA
+1 250-754-6835

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Good breakfast
Cons:
Poor cleanliness
Service inconsistencies
Small rooms

Categories

Cleanliness
6.8
The floors were sticky and the room smelled foul, indicating poor cleanliness.
Service
7.77
Mixed experiences; some found staff helpful while others faced issues at checkout.
Location
9.3
Multiple reviews highlighted the great central location.
Room Quality
7.26
Some rooms were comfortable and nicely renovated, but others were too small and had maintenance issues.
Amenities
7.79
Basic amenities noted, but some users mentioned missing items like body wash.
Value for Money
8.74
Many found it to be a fair price considering the location and services.
Food and Beverage
8.79
Guests enjoyed the restaurant's breakfast and meals, though not included in price.
Overall Experience
8.37
Overall guests appreciated the location despite some service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:32

Property Description

Stunning Waterfront Views

Luxurious Amenities

Delicious Dining Options

Experience the breathtaking waterfront views at the downtown Nanaimo hotel, overlooking the Inner Harbour. Stay connected with free WiFi and take advantage of complimentary parking. Relax in rooms equipped with flat-screen TVs and enjoy the convenience of in-room coffee makers and free local calls. Indulge in delectable dishes and impeccable service at The View restaurant or grab a bite at Top Notch Burgers. With the Departure Bay BC Ferry Terminal and the Bastion Museum just a short distance away, adventure is at your doorstep. Book now for an unforgettable stay at the Best Western Dorchester Hotel.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YCD

Location

Guest Reviews

8.1
Based on 1590 reviews
Cleanliness: 6.8
Service: 7.77
Location: 9.3
Room Quality: 7.26
Amenities: 7.79
Value for Money: 8.74
Food and Beverage: 8.79
Overall Experience: 8.37
M
Myriam • family_with_children • fr
6
2026-09-19 • via Nuitee
S
Shiqi • couple • ca
8
2026-09-17 • via Nuitee
E
Erica • couple • ca
10
2026-09-17 • via Nuitee
F
Fabian • couple • ca
9
Could be better with some fine tuning.
Pros:

The location and definitely the Staff.

Cons:

The parking and the bed was a bit too soft. No amenities in the room (water) we found out later we had to ask at the front desk, info of that should be placed in the room.

2026-09-17 • via Nuitee
P
Paul • couple • ca
7
Great location, nice staff, clean rooms. Price was reasonable. Stayed twice in a week and found it to be good both tim
Pros:

Room was nice enough. Junior suite overlooking the harbour. Stayed twice in one week period. Both times were good.

Cons:

Older property that has been renovated. Main floor hallway had an unpleasant odour.

2026-09-15 • via Nuitee
P
Paul • couple • ca
8
Pros:

Location was great.

2026-09-15 • via Nuitee
S
Sandra • couple • ca
9
2026-09-14 • via Nuitee
H
Halford • family_with_children • us
9
Good.
Pros:

The room was great.

Cons:

The parking was a pain, as it was in a public parking lot away from the motel. Plus the parking spots were very difficult to park safely in.

2026-09-13 • via Nuitee
S
Solange • solo_traveller • ca
9
Pros:

L'emplacement de l'hôtel, près du port, près de tout resto, magasins, épicerie
La chambre était propre, laverie gratuite sur place

Cons:

Il n'y avait pas de micro-onde dans la chambre nous avons demandé et ont nous a répondu qu'il n'y en a au que 3 pour tout l'hôtel

2026-09-12 • via Nuitee
B
Bernadette • extended_group • ch
8
Das Personal war sehr freundlich. Schöner angenehmer Aufenthalt
Pros:

Das Zimmer war toll gross und eine perfekte Lage.

Cons:

Die Betten waren für mich zu weich.

2026-09-12 • via Nuitee
Y
yvan • solo_traveller • ca
7
2026-09-10 • via Nuitee
C
Carol • couple • ca
10
Excellent view of harbour.
Pros:

Didn’t have breakfast

2026-09-09 • via Nuitee
K
Kashif • family_with_children • ca
7
2026-09-09 • via Nuitee
S
Steffen • family_with_children • ca
7
Good option.
Pros:

Parking included

Cons:

Very thin walls. Could hear a lit of noise from hallways etc.

2026-09-08 • via Nuitee
S
Sandeep • family_with_children • ca
4
wont stay here ever again
Pros:

nothing particulary

Cons:

dirty floors, no microwave, old vibe, no elevator on front side to bring luggage up

2026-09-08 • via Nuitee
B
Barb • extended_group • ca
7
2026-09-08 • via Nuitee
L
Lily • solo_traveller • gb
8
2026-09-07 • via Nuitee
J
Joanna • couple • ca
10
would stay again clean and updated
Pros:

nicely renovated

Cons:

location

2026-09-06 • via Nuitee
M
Miriam • couple • de
9
Als Zwischenstopp top
Pros:

-zentral gelegen, trotzdem ruhig
-nur 5min bis zur Fähre
-Super Bistro im Hotel
-bequeme Betten
-Möglichkeit, kostenlos Wäsche zu waschen
-Tolle Pflegeprodukte im Zimmer

Cons:

-

2026-09-04 • via Nuitee
O
Okamura • solo_traveller • jp
8
Pros:

お部屋からの最高な景色
朝ごはん付きも嬉しい
ホテルというより自分のアパートメントみたいな感じで気楽に過ごせる

Cons:

上の階の足音が聞こえた

2026-09-04 • via Nuitee