Best Western Dorchester Hotel

Hotels
•
Best Western
8.1 (1590 reviews)
70 Church St. , Nanaimo , ca
+1 250-754-6835

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Good breakfast
Cons:
Poor cleanliness
Service inconsistencies
Small rooms

Categories

Cleanliness
6.8
The floors were sticky and the room smelled foul, indicating poor cleanliness.
Service
7.77
Mixed experiences; some found staff helpful while others faced issues at checkout.
Location
9.3
Multiple reviews highlighted the great central location.
Room Quality
7.26
Some rooms were comfortable and nicely renovated, but others were too small and had maintenance issues.
Amenities
7.79
Basic amenities noted, but some users mentioned missing items like body wash.
Value for Money
8.74
Many found it to be a fair price considering the location and services.
Food and Beverage
8.79
Guests enjoyed the restaurant's breakfast and meals, though not included in price.
Overall Experience
8.37
Overall guests appreciated the location despite some service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:32

Property Description

Stunning Waterfront Views

Luxurious Amenities

Delicious Dining Options

Experience the breathtaking waterfront views at the downtown Nanaimo hotel, overlooking the Inner Harbour. Stay connected with free WiFi and take advantage of complimentary parking. Relax in rooms equipped with flat-screen TVs and enjoy the convenience of in-room coffee makers and free local calls. Indulge in delectable dishes and impeccable service at The View restaurant or grab a bite at Top Notch Burgers. With the Departure Bay BC Ferry Terminal and the Bastion Museum just a short distance away, adventure is at your doorstep. Book now for an unforgettable stay at the Best Western Dorchester Hotel.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YCD

Location

Guest Reviews

8.1
Based on 1590 reviews
Cleanliness: 6.8
Service: 7.77
Location: 9.3
Room Quality: 7.26
Amenities: 7.79
Value for Money: 8.74
Food and Beverage: 8.79
Overall Experience: 8.37
P
Philip • couple • us
6
Pros:

Excellent

2026-08-29 • via Nuitee
G
Gladys • family_with_children • it
9
2026-08-28 • via Nuitee
W
Waters • extended_group • nz
8
2026-08-26 • via Nuitee
J
Jeanette • solo_traveller • ca
8
2026-08-25 • via Nuitee
N
Nicola • solo_traveller • gb
9
Pros:

Great for the price.
Good location and parking.
Good air con.

2026-08-23 • via Nuitee
A
Angela • solo_traveller • ca
8
2026-08-23 • via Nuitee
B
blubouie • Business • Vancouver, British Columbia
10
The BEST Best Western
Pros:

This is my favourite hotel in BC. I travel for work and have been staying here for at least 20 years and have never had a bad experience. Folks working there are always professional, polite and a pleasure to deal with. The rooms are all immaculate and everything works as expected. Recently updated bathroom lighting is so good!

Hotel is downtown so you may hear some people on the sidewalk at night but the windows block that out well.

Rooftop patio on the third floor is a great spot to chill and catch up on work while getting some sun.

2026-08-22 • via Tripadvisor
K
keisuke • extended_group • jp
10
2026-08-22 • via Nuitee
H
Hisashi • family_with_children • ca
10
2026-08-22 • via Nuitee
M
Matthew • couple • ca
10
2026-08-21 • via Nuitee
L
LorettaSp • Couples • Kelowna, Okanagan Valley, British Columbia
8
Nice location
Pros:

Great room and amenities. On site restaurant was okay, better dining options available within walking distance. Lack of on site parking was a real problem.

2026-08-19 • via Tripadvisor
K
Kathy • couple • ca
9
Comfortable and clean and convenient
Pros:

It was a surprisingly modern European style hotel in the heart of downtown!! Very clean. Very comfortable and the restaurant was fabulous.

Cons:

Parking was tricky

2026-08-19 • via Nuitee
J
Jonathan • couple • gb
8
2026-08-19 • via Nuitee
R
Robert • solo_traveller • gb
9
2026-08-19 • via Nuitee
A
Andre • solo_traveller • us
8
2026-08-18 • via Nuitee
S
Sarah • family_with_children • gb
8
Good, basic overnight stay.
Pros:

Good location on the waterfront with amazing views from the 4th floor.

Cons:

Somewhat tired, albeit clean. Road noise (inevitable given the position!)

2026-08-17 • via Nuitee
H
Helmut • extended_group • de
3
Rather Worst Eastern than Best Western
Pros:

Sehr zentral zur Fähre

Cons:

Sehr schlechter Zustand der Zimmer, laute Klimaanlage, insgesamt schmuddelig

2026-08-17 • via Nuitee
E
Emmanuelle • couple • ca
8
2026-08-17 • via Nuitee
C
Christoph • family_with_children • ch
9
2026-08-15 • via Nuitee
C
Celine • solo_traveller • ch
10
Pros:

Es war ein sehr schöner aufenthalt. Das Personal sehr freundlich und zuvorkommend. Das Zimmer war sehr schön und sauber. Würde dies jedem weiter empfehlen.

2026-08-14 • via Nuitee