Best Western Airport Inn & Suites Cleveland

Hotels
Best Western
7.5 (787 reviews)
16501 Snow Road , Brook Park , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Reasonable price
Excellent breakfast
Cons:
Dirty rooms
Uncomfortable beds
Poor housekeeping
Questionable shuttle service

Categories

Cleanliness
5.89
The room was reported dirty with crumbs and grime, and housekeeping was not up to standard.
Service
8.36
Generally friendly staff, but some issues reported with shuttle service.
Location
8.4
Conveniently located near the airport, praised for accessibility.
Room Quality
6.85
Mixed feedback on comfort; some rooms were mentioned as dirty, and beds were uncomfortable.
Amenities
7.38
Facilities available but need improvement; some amenities not provided as expected.
Value for Money
7.84
Noted as reasonable pricing, but quality raises concerns.
Food and Beverage
7.89
Breakfast was mentioned positively, but some amenities were lacking.
Overall Experience
7.36
Overall met needs but with significant concerns about cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:21

Property Description

Convenient Location near Airport
Situated just 2 miles from Cleveland-Hopkins International Airport, the Best Western Airport Inn offers a perfect blend of comfort and accessibility for travelers.

Modern Amenities and Services
Enjoy a relaxing stay in spacious rooms equipped with cable TV, a coffee maker, and a work desk. Take advantage of the indoor pool, complimentary Wi-Fi, and daily continental breakfast during your visit.

Convenience and Accessibility
Benefit from on-site laundry facilities, a 24-hour gym, and a concierge desk for all your needs. Explore nearby attractions like the NASA Glenn Research Center and the Cleveland Metroparks Zoo, all just a short drive away.

Book your stay at Best Western Airport Inn now for a seamless travel experience.

Important information:

Please note that all guests must be at least 21 years old in order to check-in to the hotel.

Please note a park and fly option is available at an additional charge.

Shuttle Service Times:
Monday to Friday 4:00 to 23:00
Saturday 4:00 to 18:00
No service on Sunday.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.5
Based on 787 reviews
Cleanliness: 5.89
Service: 8.36
Location: 8.4
Room Quality: 6.85
Amenities: 7.38
Value for Money: 7.84
Food and Beverage: 7.89
Overall Experience: 7.36
S
sai kumar couple us
8
Pros:

Near to aiport
Shuttle always available

2026-07-16 via Nuitee
S
Samuel family_with_children us
8
Pros:

Staff was amazing - super friendly and helpful.

2026-07-16 via Nuitee
C
Christopher solo_traveller us
7
Observations
Pros:

Close to airport. Plenty of restaurants nearby. Room was clean and staff was nice.

Cons:

The person across from my room was blasting his TV. The noise made it into my room. I could have complained but ended up falling asleep. This was not the hotels fault. The person was rude. The other negative is that the east stairwell door that lead to the parking lot didn't clamp shut. It was always open. Just felt a little unsecure.

2026-07-15 via Nuitee
P
Paola solo_traveller mx
10
2026-07-14 via Nuitee
C
chedozeau solo_traveller fr
7
2026-07-14 via Nuitee
S
Salum Yahya Shoo solo_traveller tz
10
Pros:

Staff was friendly and caring.

Cons:

None

2026-07-12 via Nuitee
A
Ashley family_with_children us
5
It was convenient that it’s located so close to the airport but it definitely needs to be cleaned up better.
Pros:

I enjoyed that it was close to the airport as I had an early flight.

Cons:

The elevator was broken and the room wasn’t very clean. We came in late and I didn’t really want to bother talking to the staff just needed rest before the flight

2026-07-11 via Nuitee
C
Chris solo_traveller us
10
2026-07-04 via Nuitee
C
Chris family_with_children us
10
Pros:

Clean, large, quiet room with microand refrigerator. Could cast my YouTube, etc to motel TV. Hot breakfast of omelets, bacon, sausage, and more.
Close to discount grocery stores, restaurants, fast food, etc.
They also sell snacks on the premises.
Will stay again to use free airport shuttle, and indoor pool.

2026-07-04 via Nuitee
K
Kathy solo_traveller us
8
Pros:

The room was quiet, the breakfast was very good. It is only 5 minutes to airport.

Cons:

The window A/C was noisy.

2026-07-02 via Nuitee
K
Karen solo_traveller us
10
Pros:

Easy check in and early morning shuttle. Quiet. Clean.

2026-07-01 via Nuitee
A
Annette couple us
7
Great for airport access
Pros:

Location close to the airport. We had a late arrival time and didn’t want to drive into the city late at night. This hotel was conveniently located. There were also late night food places close by.

Cons:

The breakfast time was short, I think 6-9 am. We slept in and missed breakfast.

2026-07-01 via Nuitee
B
Bridget couple us
6
Fine for an overnight near the airport, but not for a longer stay.
Pros:

Easy location near airport. Suitable for a quick night rest before moving on to our final destination. Comfortable bed. Clean

Cons:

Room was not well-lit. Had the necessities, no frills.

2026-06-29 via Nuitee
J
Julie solo_traveller us
9
Good value
Pros:

Clean, free airport shuttle, great breakfast set up, good value

Cons:

Not enough seating in breakfast area. One person at check in desk who was on the phone making check in very slow

2026-06-29 via Nuitee
H
Holovach family_with_children us
9
2026-06-27 via Nuitee
D
Danielle solo_traveller us
8
Good stay
Pros:

The staff were friendly and very helpful. The breakfast was good. They offered a shuttle to/from places (we didn't use it, but it was a nice option).

Cons:

It was about 15-30 min drive to get to a lot of places.

2026-06-27 via Nuitee
S
Senior solo_traveller us
8
2026-06-27 via Nuitee
V
Victor solo_traveller us
8
2026-06-27 via Nuitee
J
JDL40 solo_traveller us
8
Pros:

The hotel & our room was clean. Staff was nice. It was easy to get in & out of when going somewhere. It was really a nice motel

Cons:

The only thing I didn't like was the mattresses on the beds. We was in room 211 & the mattresses were very uncomfortable. It was like laying on a rock when you woke up the next morning. I was already having issues with my back when we checked in ( not related to the hotel ). It was hard for me to sleep cause of the uncomfortable mattress with my back issue.

2026-06-27 via Nuitee
R
Ravivarma family_with_children us
10
2026-06-26 via Nuitee