The Lodge at Jackson Hole

We did not have the best experience . The girls that work the front desk all have attitudes you feel like you were bothering them any time you ask a question or need something. They honestly put a damper on our entire experience. They only clean the rooms every other day. There was a quarter inch of soap in the liquid soap dispenser on the bathroom sink. It was never filled the entire time we were there. They left a used bar of soap after cleaning the room did not even give a fresh one. The ice maker was always out of ice and the Cash machine to exchange for quarters in the laundry room was broken. We were very disappointed. It was very expensive place to stay. I’ve had far better experiences at hotels that cost a quarter of the price.

Great location and beautiful hotel

The location is good, not in the town area but pretty central. The staff is professional, the rooms are clean, large and up-to-date although the breakfast area is a bit dated. My major issue is the smell of the cleaning product used in the common areas that I associate with large commercial spaces.

The Lodge was basic for a central hotel but had all the amenitieswe needed. Although the room air-conditioningin tge room was a bit noisy it worked well. The room was pleasantly decorated with wifi and a tv and the beds we extremely comfortable. The $5 all you can eat breakfast is great value as long as you're not seeking cordon blue quality, certainly enough to fill you up. With a gym, swimming pool, sauna and hot tub it's good value and we would stay again.

The rooms, the service were wonderful. Very comfortable stay.

Great vibe and location. Best breakfast value of all time.

It was clean and the staff were friendly.

Overall, the hotel met our expectations. 5 night stay during the last week of June, leaving July 3.

1. Location - Good. Only a few minutes drive from downtown square. We never used the free shuttle as parking was free and easy to find downtown.
Atmosphere - Nice. Lodge feel in hallways and outside. For the price, we liked the decor that matched the area (more like a boutique feel) vs. a standard hotel feel. Onsite parking was free and always had a spot available in the lot. Do your research and look at all pictures people have posted and google maps satellite views that you can find. This will give you a better feel for the actual location than the pictures on the hotel website.
2. Rooms - We had a standard queen room. It also had a sofa, minifridge and coffee bar. 4 adults in room, we had enough space to be comfortable. Bathroom was huge as compared to a standard hotel bathroom. While only one sink, my spouse and I had enough counterspace to get ready at the same time.
3. Value - We researched a lot for what the price was we were willing to pay and we found that this location met our expectation as compared to other alternatives. You have to have the correct expectations. This is more of a hotel than a resort. From a room and overall amenities standpoint, I would compare it to a springhill suites/courtyard/standard Marriott combination. Jackson Hole is a overpriced area in general, so you can't let the price drive your expectation. If you want a resort feel, you'll have to pay double the price at the actual resorts or Autograph collection hotels. I'm typically biased toward Marriott properties but even the springhill suite in the area was higher price and I'm not sure for the value I would have gotten more than what this hotel provided (If price was equal I would have chosen marriott only to get the bonvoy points, but this hotel for me was about $200 cheaper for total stay and had a bit more of a boutique feel). Also, if you book several months in advance check their website often to see if any better promo's have been launched. We were able to cancel/rebook at a better rate and save a little. We booked in April for a end of June trip and a lot of the true resort options were either not available or prices really really high.
4. Cleanliness - Met our expectation. No problems. Room service is not every day unless you request it. We did not use room service at all as we prefer to eliminate extra people coming in to our room. The front desk has extra towels, etc. available if you ever need to ask for more.
5. Noise Level - No problems related to the hotel. Luckily we seemed to have a quiet floor the week we were there even though they were booked full. Our room was on the second floor a few doors down from the lobby elevator.
6. Food - We only did the breakfast a couple of times. $5 per person. Cheap compared to going out. Food options were comparable to what you would get at free buffets elsewhere, so don't expect a massive variety. But, I will say the quality of the food items were better prepared/cooked than many "free" buffets. For the additional resort fee charged, I think they should consider just including the breakfast. One day we also did the box lunch for $15 per person. Sandwiches were good and big, included chips and apple. For the price I wish it would have included a bottle of water but it did not.
Amenities - Indoor hot tub was closed, but everything else was working fine and family enjoyed the pool. A nice perk was the sauna. Laundry facilities onsite and restaurant/bar onsite but we did not use those so cannot comment.
7. Staff - We are pretty low maintenance, but any time we had a question or needed something the staff was always accommodating and friendly.

In summary, we had a good experience. Just make sure you have the right expectations for what the location is; it is a hotel with some boutique aspects and some additional features that most basic hotels don't have. It isn't a resort or a five star luxury hotel. For the price of the area/value available in Jackson Hole it met our expectations.

The lodge may be a good option from outside but is no different than a six motel. Beds needs better mattresses and A/C units. Carpet floors are no more appealing. The fire place is small it looks enormous on the website but is just a very small area. Keep in mind there are no free continental breakfast, internet access is not guaranteed.

Breakfast was excellent and a very good value

Large Hotel
Clean rooms
Very nice bathroom
Excellent front desk
Good location
Has a shuttle that will take you to town
Just tip the driver !

Breakfast for $5.00
What a mess , very crowded
Staff was trying to clean up
And prepare food
Kitchen is to small
To handle the volume
They need to change things
And move around the Buffett
Waffle station is way to busy to be stuck
In the corner you cannot get to anything else .

Staff was trying to keep up with volume
They need more help

Male bartender is very good

My family stayed in multiple rooms for 1 night in June. I had a premier king suite, and my room was fabulous. Very clean and comfortable.

The bathroom was wonderful - huge standalone glassed-in shower with giant, fluffy towels. The shower had multiple showerheads, including a rainfall option. The shower was a bit slow to drain.

The sofa was comfortable, and I appreciated having dimmer switches for the lights above the bed.

Noise was an issue. The guests near me / in the hallway were very loud well after 11pm. I also heard music from another room at 4:45am.

I arrived early and stopped by the hotel to request an estimated time for at least 1 of my rooms to be ready. I was told one was close (about 30 minutes) and that I would receive a text. Hours went by with no text. I finally decided to try again after check in time and both rooms were ready. Receiving a text earlier would have been nice so we could have unloaded our stuff before going to GTNP.

Overall good stay and I would give it another try.

The breakfast was amazing for the price. We left a necklace in the room and the staff is going to mail it back to us! The mattress was very comfortable and the extra treats like candy and popcorn hit the spot. The van that drove us to and from town was very convenient.

Through our travel agency, we have prebooked and paid a King Room for 2 nights. Upon arrival in our room we’ve noticed that the AC was making a terrible noise . Somebody of maintenance came over and said he couldn’t do anything about it. We asked for another room but since the King Rooms were fully booked , we got an upgrade. After checking out, we saw on our credit card statement that they charged us that room for 2 nights, more then $1,000. Although King Room was already paid…contacted hotel but no reply so far…plenty of other hotels in Jackson Hole…please avoid this one.