Movenpick Surabaya City

Hotels
Mövenpick
9.8 (307 reviews)
Jl Ahmad Yani No 71, Frontage , Surabaya , id

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Spacious rooms
Good breakfast
Friendly staff
Cons:
Cleanliness issues
Location noise
Overpriced food

Categories

Cleanliness
9.75
Several reviews mentioned issues with cleanliness and dated linens.
Service
9.99
Guests commented positively about staff friendliness.
Location
9.76
Location received mixed reviews due to nearby traffic and train noise.
Room Quality
9.98
Rooms are well-kept, clean, and spacious.
Amenities
10
Good range of amenities including a gym and pool.
Value for Money
9.7
Mixed reviews regarding food prices and overall value.
Food and Beverage
9.25
Breakfast was good; however, dinner options were rated poorly.
Overall Experience
9.99
Overall experience was positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:38

Property Description

Luxurious Accommodation
Movenpick Surabaya City, a 5-star hotel, offers unparalleled comfort and style. With a fitness centre, sauna, and concierge service, indulge in luxury during your stay.

Convenient Amenities
Enjoy the convenience of free private parking, room service, and a 24-hour front desk at your disposal. Whether you need assistance or a delicious meal, we have you covered.

Prime Location
Located near major landmarks like Sharp Bamboo Monument and Submarine Monument, our hotel is the perfect base for exploring Surabaya. Plus, with easy access to Gubeng Train Station and Juanda International Airport, your travels are made effortless.

Book your stay at Movenpick Surabaya City now for a truly unforgettable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for Rp 423,500 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 307 reviews
Cleanliness: 9.75
Service: 9.99
Location: 9.76
Room Quality: 9.98
Amenities: 10
Value for Money: 9.7
Food and Beverage: 9.25
Overall Experience: 9.99
F
Frank solo_traveller de
9
2026-05-29 via Nuitee
S
Seshadri solo_traveller id
10
Pros:

Everything...it's our home away from home, our premiere choice of stay any and every time we pass through Surabaya !!!

Cons:

That we have to check out and go back home!!!

2026-05-29 via Nuitee
S
Sandra couple nl
9
Het was een fijn verblijf in een mooi centraal gelegen hotel.
Pros:

Het restaurant was erg goed, goed internationaal ontbijt. Op de begane grond, hebben ze hele lekkere koffie. Personeel is heel vriendelijk.

2026-05-26 via Nuitee
4
414timirc Business Copenhagen, Zealand
10
Relaxing stay in Surabaya.
Pros:

Nice pool, nice gym. Mr Zaini helped me with my room and bringing food and beverage during my stay in May.

Thank you Mr Zaini.

2026-05-24 via Tripadvisor
J
Jessica couple nl
9
Prachtig hotel.
Pros:

Prachtige kamer met uitzicht op de stad. Heerlijk bed, kussens, lakens en handdoeken.
Kamer was schoon en modern. Ontbijt enorm uitgebreid en van hoge kwaliteit.
Zwembad en kleine gym aanwezig.

Cons:

Ver van de oude stad.

2026-05-24 via Nuitee
K
Kai Ching solo_traveller hk
9
Pros:

Location is good
tidy and clean
Staff courtesy and helpful

2026-05-20 via Nuitee
F
Fitrie family_with_children id
9
2026-05-17 via Nuitee
J
Jeremy couple au
7
clean and comfortable with a lovely view of the city
Pros:

great view. quiet inside the hotel

Cons:

chicken and fish dishes at breakfast were dry. no netflix or streaming services

2026-05-16 via Nuitee
S
Sjaak solo_traveller nl
10
Pros:

Uitstekend hotel. Faciliteiten waren uitstekend. Goede bedden en ruime kamer. Uitstekend ontbijtbuffet. Medewerwaren behulpzaam en erg vriendelijk

Cons:

Niets

2026-05-14 via Nuitee
D
David solo_traveller nz
10
Loved my stay at Movenpick Hotel..staff were the best I've seen in a long time...attentive with exce
Pros:

Average...

Cons:

I think it could have been better...didn't really match the rest of the facilities...don't get me wrong, it was good...good...but not a show piece..

2026-05-11 via Nuitee
B
Best couple au
10
Would recommend the Movenpick to anyone looking to stay in Surabaya
Pros:

Staff were exceptionally friendly and helpful, facilities were great, room was super comfortable and the food was great

2026-05-08 via Nuitee
L
Lucie family_with_children cz
9
2026-05-05 via Nuitee
D
Deepankar couple au
9
Conforming
Pros:

Breakfast was excellent

Cons:

All the facilities were good

2026-05-05 via Nuitee
A
Anais solo_traveller mt
8
Bon hôtel mais éviter le room service
Pros:

Les chambres, la salle de bain, propre et avec bureau

Cons:

Le quartier est soumis à beaucoup de circulation, on entends le train la nuit et surtout : 1h pour avoir le repas du room service !!!!

2026-05-02 via Nuitee
D
Dil solo_traveller sg
10
A must Visit when in Surabaya.
Pros:

The spread of breakfast was crazy.
Omelettes. Pastries. Local delights.
Jamu!
and for me the turkish coffee.. a must try.

There was also free snacks corner with choc fondue in the evenings.

The rooms are clean and spacious.
The hotel is next to a shopping mall.

Cons:

Everything was great!

2026-05-02 via Nuitee
W
WAN NAJMI MUNIRAH BINTI solo_traveller my
10
Best.
Pros:

Choco hour. Tapi air tak free.

Cons:

-

2026-05-02 via Nuitee
A
Anthony solo_traveller au
10
Pros:

Everything was excellent

2026-04-27 via Nuitee
F
Fareez extended_group nl
10
Amazing
Pros:

Personeel , ontbijt en dinner

Cons:

Z

2026-04-25 via Nuitee
J
Jeroen couple nl
7
2026-04-13 via Nuitee
C
Chenglun couple tw
9
Pros:

Kindly staff

2026-04-04 via Nuitee