Movenpick Surabaya City

Hotels
•
Mövenpick
9.8 (340 reviews)
Jl Ahmad Yani No 71, Frontage , Surabaya , id

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Spacious rooms
Good breakfast
Friendly staff
Cons:
Cleanliness issues
Location noise
Overpriced food

Categories

Cleanliness
9.75
Several reviews mentioned issues with cleanliness and dated linens.
Service
9.99
Guests commented positively about staff friendliness.
Location
9.76
Location received mixed reviews due to nearby traffic and train noise.
Room Quality
9.98
Rooms are well-kept, clean, and spacious.
Amenities
10
Good range of amenities including a gym and pool.
Value for Money
9.7
Mixed reviews regarding food prices and overall value.
Food and Beverage
9.25
Breakfast was good; however, dinner options were rated poorly.
Overall Experience
9.99
Overall experience was positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:38

Property Description

Luxurious Accommodation
Movenpick Surabaya City, a 5-star hotel, offers unparalleled comfort and style. With a fitness centre, sauna, and concierge service, indulge in luxury during your stay.

Convenient Amenities
Enjoy the convenience of free private parking, room service, and a 24-hour front desk at your disposal. Whether you need assistance or a delicious meal, we have you covered.

Prime Location
Located near major landmarks like Sharp Bamboo Monument and Submarine Monument, our hotel is the perfect base for exploring Surabaya. Plus, with easy access to Gubeng Train Station and Juanda International Airport, your travels are made effortless.

Book your stay at Movenpick Surabaya City now for a truly unforgettable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for Rp 423,500 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 340 reviews
Cleanliness: 9.75
Service: 9.99
Location: 9.76
Room Quality: 9.98
Amenities: 10
Value for Money: 9.7
Food and Beverage: 9.25
Overall Experience: 9.99
H
Hamza • solo_traveller • pk
9
Pros:

The room were really nice and clean

2026-07-25 • via Nuitee
F
Fenita Rahayu • family_with_children • id
8
Menyenangkan
Pros:

> Ada chocolate hour yg bikin anak-anak sangat senang
> Breakfastnya banyak sekali pilihan menunya dan semuanya enak
> Stafnya sangat ramah dan sopan
> Amenitiesnya lengkap

Cons:

> Sedikit berisik oleh suara kereta karena memang jalur yang dilewati oleh kereta
> Menunggu cukup lama saat check in karena roomnya masih disiapkan padahal datang kesana sudah di jam 3 sore

2026-07-24 • via Nuitee
R
Riz • couple • gb
10
Great hotel and friendly staff.
Pros:

Great breakfast, friendly staff.

Cons:

Needed somewhere to hang clothes.

2026-07-21 • via Nuitee
M
Meihui • extended_group • tw
8
Pros:

櫃檯服務很好，本人對於聲音反應很敏感，飯店旁有大馬路及鐵道，如果你睡覺需要安靜的環境，這家飯店請再三考慮。
我因個人需求，飯店都很願意提供更換房間的服務，感謝他們的貼心。

房間環境舒適，早餐豐盛。

Cons:

位置靠近主要幹道與鐵道，很多房間會收到影響。

2026-07-20 • via Nuitee
L
Lor • solo_traveller • my
9
Pros:

Staffs are very helpful

Cons:

Slightly far from city center

2026-07-20 • via Nuitee
V
Veronika • couple • de
10
2026-07-19 • via Nuitee
M
Marilene • couple • nl
9
Amazing stay, loved it here!
Pros:

Very clean, well-maintained, very good breakfast en really nice staff.

Cons:

The pool is in the shade all day long and it can be quite windy up there, so it wasn’t a very comfortable place to relax.

2026-07-18 • via Nuitee
V
Valentina • family_with_children • it
9
Bell’albergo
Pros:

Bell’albergo vicino all’aeroporto
Colazione super

Cons:

Piscina sempre in ombra

2026-07-17 • via Nuitee
M
Marie-Cécile • family_with_children • be
10
2026-07-13 • via Nuitee
E
Elisa • couple • it
10
2026-07-13 • via Nuitee
S
Sven • couple • de
8
2026-07-12 • via Nuitee
S
Sven • couple • de
8
2026-07-12 • via Nuitee
E
Eoghain • extended_group • nl
9
2026-07-12 • via Nuitee
N
Nusrat • couple • id
10
2026-07-11 • via Nuitee
E
Emily • couple • gb
7
Pros:

The rooms are big, beautiful and very clean. The breakfast is amazing and could cater for gluten free (even gf biscuits and bread!).

Cons:

Check out is 12pm but they were trying to rush us out at 11.30am, calling and sending a porter for bags. Not what I expect for a 5* hotel.
The pool was nice but always in the shade and not heated.
It would be good to have cold water dispensers around.

2026-07-11 • via Nuitee
K
Kurniawan Yusuf • family_with_children • id
8
2026-07-11 • via Nuitee
K
Kastner • couple • us
9
Good value; always enjoy a good chocolate hour!
Pros:

First of all, we found this to be a GREAT stay for the price! The desk staff was so kind and sweet. I wish I remembered his name, but he was training another employee and I thought he did a great job! We are Movenpick members, so we were able to enjoy a free chocolate hour (but we did not have to show proof of membership at our other Movenpick stays for this?). But chocolate hour I think was from 5:00-6:00 and we were grateful for that little addition. The television in the room was HUGE. Our view of the city was nice, and the breakfast was pretty good. Good for our one night stay.

Cons:

The hotel was mostly very clean. Our shower did have a distinct mildew smell, but otherwise very clean. I wish that the TV with information about the hotel was on when we got to our room. We did not know that there was any information about the hotel until late at night when we turned the TV on. Therefore, I did not know that the sauna was in the men's bathroom and I did not know that I needed to let the staff know 1 hour before intended use that I wanted to use it. As a woman, this was very confusing for me. I went for a late afternoon swim, but the pool did not seem to be in a position to ever receive direct sunlight, so it was very cold. I went for a brief swim and was anticipating an enjoyable warm sauna, but I could not find it! (only to ask later and be told that it is in the men's bathroom). So, that was pretty disappointing, but overall, it was still a good value for the price of the hotel.

2026-07-08 • via Nuitee
K
Khalishah • extended_group • id
10
2026-06-29 • via Nuitee
K
Khalishah • extended_group • id
10
Pros:

Semua oke bahkan ada coklat juga di caffe nya

Cons:

Meskipun tidak bisa dihindari tapi dari waktu ke waktu terdengar suara kereta

2026-06-29 • via Nuitee
S
So Fong Windy • couple • hk
9
Cons:

廁所漏水嚴重，要用兩條浴巾吸水，洗手盆漏水，要用毛巾放牆壁

2026-06-27 • via Nuitee