Courtyard by Marriott Waterloo St. Jacobs

Hotels
Courtyard by Marriott
8.6 (454 reviews)
50 Benjamin Road East , Waterloo , ca

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean room
Friendly staff
Good location
Cons:
High price
Cleanliness issues
Lumpy mattress

Categories

Cleanliness
8.43
Some guests reported cleanliness issues, including a bad smell and lack of toiletries.
Service
9.4
Numerous reviews praised the staff for being friendly and attentive.
Location
9.44
The hotel is conveniently located near St. Jacob's market and dining options.
Room Quality
7.89
Some reviews mentioned concerns with room comfort and the condition of facilities.
Amenities
8.42
Amenities were generally adequate but with some critiques on breakfast options.
Value for Money
7.88
Guests felt the hotel was expensive relative to offerings and some amenities.
Food and Beverage
8.43
Breakfast received positive comments but some guests found it lacking.
Overall Experience
8.9
The overall experience was good, with some reservations about specific details.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:50

Property Description

Convenient Location
Centrally located between Waterloo and St Jacobs, the Courtyard by Marriott Waterloo St. Jacobs offers easy access to popular attractions like St Jacobs’ Market and Bingemans Funworx.

Modern Amenities
Each guest room features a flat-screen TV, microwave, fridge, and free Wi-Fi for ultimate convenience. The stylish rooms with red accents and wood furnishings create a cozy atmosphere, with select rooms even offering a fireplace for added comfort.

Dining and Recreation
Guests can enjoy delicious meals at The Bistro & Lounge for breakfast and dinner, as well as grab a cup of coffee from the lobby throughout the day. Stay active at the on-site fitness centre, providing a great way to unwind after a day of exploring.

Experience comfort and convenience at Courtyard by Marriott Waterloo St. Jacobs - book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YKF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 454 reviews
Cleanliness: 8.43
Service: 9.4
Location: 9.44
Room Quality: 7.89
Amenities: 8.42
Value for Money: 7.88
Food and Beverage: 8.43
Overall Experience: 8.9
S
Sharon extended_group ca
8
Cons:

Funny smell in room. Streaming service needed our own account.

2026-06-20 via Nuitee
T
Taimaz extended_group ca
7
Pros:

Friendly staff, clean, quick service.

Cons:

The bathroom sink wasn't draining, and it got fixed the next day after I asked reception for a fix.
The Bistro gets busy in the morning, so take that into consideration if you need to leave on time.
The location is almost at the edge of the city, but still walkable to the university area (~1 hr), and ride-share is pretty cheap (~10$).

2026-06-15 via Nuitee
G
gordon extended_group ca
8
2026-06-15 via Nuitee
R
Ryan solo_traveller ca
8
2026-06-14 via Nuitee
J
June solo_traveller ca
10
Pleasant
Pros:

Close to some places of interest

Cons:

Can’t say anything negative

2026-06-12 via Nuitee
J
Jason family_with_children ca
8
Good quality stay. Exactly as advertised.
Pros:

Very clean hotel. Excellent customer service. Wonderful breakfast too!

Cons:

Not much to do in the hotel nor around the area for kids. Not a lot of free tv channels

2026-06-11 via Nuitee
A
Ahmadreza solo_traveller ca
8
2026-06-10 via Nuitee
C
C Paul solo_traveller ca
8
2026-06-09 via Nuitee
R
ron couple ca
9
Great hotel, friendly staff- safe and clean
2026-05-24 via Nuitee
D
Dextor solo_traveller ca
9
2026-05-21 via Nuitee
P
Patrick couple ca
5
Convenient location for St Jacobs Market
Pros:

The breakfast and breakfast staff were great

Cons:

The room wasn't ready and they made us feel unimportant.
Check-in staff was not helpful
First room - bathtub stop was leaking and would not hold water. Moved to another room.
Pillows were not comfortable

2026-05-20 via Nuitee
M
Michelle solo_traveller ca
10
Great stay! Will be back!
Pros:

Rooms were comfortable and the breakfast was amazing!

2026-05-17 via Nuitee
M
Maxwell solo_traveller ca
7
Pros:

Nice staff, great restaurant on site

Cons:

Shower valve was loose and a little faulty, went from cold to scalding, figured it out eventually that you have to press on the valve to turn it

And TV remote didn't work great, but wasn't a great concern

2026-05-10 via Nuitee
J
Jeanie couple ca
4
Breakfast was the only great thing. Would not recommend this property.
Pros:

The breakfast was the best part of the stay. The food was excellent. The staff were very friendly and helpful.

Cons:

The heat did not work the first night. They did get it going eventually. The room was not cleaned well the second day. The bathroom was not cleaned or restocked. Coffee and tea was not re stocked. The only thing the did was make te bed.

2026-05-09 via Nuitee
C
Cayuga solo_traveller ca
10
2026-05-07 via Nuitee
D
Douglas couple ca
7
2026-05-05 via Nuitee
V
Viola extended_group ca
8
2026-05-01 via Nuitee
C
Carol couple ca
8
2026-04-26 via Nuitee
J
Joanne couple ca
10
We have found our favourite hotel to stay at in Waterloo! Always a pleasure to be at the Courtyard Marriott!
Pros:

The people are so friendly and the food at the Bistro was fantastic! Front desk staff, restaurant staff and cleaning staff were all tiop notice!

Cons:

Nothing to note

2026-04-25 via Nuitee
couple ca
7
2026-04-25 via Nuitee