Best Western Plus Heritage Inn & Suites Houston,Pasadena,Deer Park,Channelview

Hotels
•
Best Western Plus
8.1 (1830 reviews)
10521 East Freeway , Houston , US
+1 713-670-9100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Cons:
Cleanliness issues
Transportation challenges

Categories

Cleanliness
7.35
Some guests mentioned issues with cleanliness, including bad smells in rooms.
Service
8.85
Multiple reviews praised the staff as friendly and helpful.
Location
7.85
Location was appreciated for proximity to downtown, though some issues were noted regarding transportation.
Room Quality
7.85
Rooms generally received positive feedback, though some complaints about odors were noted.
Amenities
8.35
Amenities like breakfast and secured parking were highlighted positively.
Value for Money
8.35
Many guests felt they received good value for the price paid.
Food and Beverage
8.35
Breakfast options were frequently praised for variety and quality.
Overall Experience
7.85
Overall positive experiences, with some minor issues affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:59

Property Description

Convenient Location and Access
Ideally located just outside of downtown Houston, the Best Western Plus Heritage Inn Houston offers easy access to area attractions and Interstate 10. Situated within walking distance to Herman Brown Park, guests can explore nearby attractions like the Toyota Basketball Center and the George R. Brown Convention Center.

Modern Amenities and Facilities
Guests can enjoy a complimentary breakfast with freshly made Belgian waffles to start their day. The hotel boasts a spacious outdoor swimming pool with a sun deck, perfect for relaxation. Additionally, free wireless internet and fitness facilities are available for all guests at this completely non-smoking hotel.

Comfortable Accommodations
With comfortable rooms and a range of modern amenities, the Best Western Plus Heritage Inn Houston ensures a pleasant stay for all guests. Whether visiting for business or leisure, this hotel provides a convenient and comfortable retreat.

Book your stay at the Best Western Plus Heritage Inn Houston for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Location

Property Accessibility

Total Disability Score: 27.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
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Guest Reviews

8.1
Based on 1830 reviews
Cleanliness: 7.35
Service: 8.85
Location: 7.85
Room Quality: 7.85
Amenities: 8.35
Value for Money: 8.35
Food and Beverage: 8.35
Overall Experience: 7.85
L
L.M. • couple • nl
8
2026-09-19 • via Nuitee
I
Ignacio • couple • us
7
2026-09-19 • via Nuitee
J
Jency • family_with_children • us
4
Es sucio y la ubicación si está
Cons:

Estaba sucio, la refrigeradora, las sábanas y el sofá cama también y tenía telarañas, si está cerca del centro pero la ubicación del hotel da miedo.

2026-09-17 • via Nuitee
K
Kevin • solo_traveller • us
10
2026-09-17 • via Nuitee
G
Gomez • solo_traveller • ar
10
Pros:

All

2026-09-15 • via Nuitee
D
Dzmitry • solo_traveller • us
9
2026-09-13 • via Nuitee
P
Preuthun • couple • dk
8
This is not the last time we stay here
Pros:

Quiet, clean bed, badroom, great breakfast and close to freeway.

2026-09-12 • via Nuitee
B
Blas • solo_traveller • us
10
Pros:

Beautiful hotel. Very good breakfast buffet.

2026-09-10 • via Nuitee
N
Naphalie • couple • us
2
Cons:

There was roaches in the room and the bedding was damp! Told the staff but ALL the bedding was damp! The breakfast was disgusting

2026-09-10 • via Nuitee
S
Stephane • solo_traveller • fr
9
Pros:

Chambre confortable, petit déjeuner copieux, piscine agréable, personnel sympathique.

2026-09-09 • via Nuitee
G
Gillian • extended_group • us
6
Convenient place to stay right off the I10. Affordable and clean. The gym was clean. Breakfast was good.
Pros:

It was clean and close to the I10

2026-09-08 • via Nuitee
K
Kenyoda • family_with_children • us
1
2026-09-07 • via Nuitee
B
Brandon • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-09-07 • via Nuitee
R
Robert • couple • us
1
2026-09-04 • via Nuitee
J
JAMART • extended_group • fr
1
2026-09-04 • via Nuitee
A
Angélique • couple • fr
3
Pros:

L’emplacement et le petit déjeuner

Cons:

Très mauvaise expérience dans cet hôtel.
Une forte odeur d’humidité dans l’hôtel , Le personnel n’était pas particulièrement aimable ni accueillant.

L’hôtel est également très bruyant, notamment à cause de la circulation. Notre chambre donnait sur le devant de l’établissement et le bruit de la route était important. Nous avons demandé à changer de chambre afin d’être au calme, mais notre demande a été refusée alors que l’hôtel était pratiquement vide.

Très déçus par notre séjour, nous ne recommandons malheureusement pas cet établissement.

2026-09-03 • via Nuitee
U
Ulan • extended_group • us
6
2026-09-03 • via Nuitee
R
Rajashekar Reddy • family_with_children • gb
6
2026-08-29 • via Nuitee
A
alessandro • family_with_children • it
6
Houston
Pros:

Carino per una notte

Cons:

Umido

2026-08-27 • via Nuitee
V
Vallejo Heredia • solo_traveller • mx
8
2026-08-27 • via Nuitee