Best Western Plus Heritage Inn & Suites Houston,Pasadena,Deer Park,Channelview

Hotels
•
Best Western Plus
8.1 (1744 reviews)
10521 East Freeway , Houston , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Cons:
Cleanliness issues
Transportation challenges

Categories

Cleanliness
7.35
Some guests mentioned issues with cleanliness, including bad smells in rooms.
Service
8.85
Multiple reviews praised the staff as friendly and helpful.
Location
7.85
Location was appreciated for proximity to downtown, though some issues were noted regarding transportation.
Room Quality
7.85
Rooms generally received positive feedback, though some complaints about odors were noted.
Amenities
8.35
Amenities like breakfast and secured parking were highlighted positively.
Value for Money
8.35
Many guests felt they received good value for the price paid.
Food and Beverage
8.35
Breakfast options were frequently praised for variety and quality.
Overall Experience
7.85
Overall positive experiences, with some minor issues affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:59

Property Description

Convenient Location and Access
Ideally located just outside of downtown Houston, the Best Western Plus Heritage Inn Houston offers easy access to area attractions and Interstate 10. Situated within walking distance to Herman Brown Park, guests can explore nearby attractions like the Toyota Basketball Center and the George R. Brown Convention Center.

Modern Amenities and Facilities
Guests can enjoy a complimentary breakfast with freshly made Belgian waffles to start their day. The hotel boasts a spacious outdoor swimming pool with a sun deck, perfect for relaxation. Additionally, free wireless internet and fitness facilities are available for all guests at this completely non-smoking hotel.

Comfortable Accommodations
With comfortable rooms and a range of modern amenities, the Best Western Plus Heritage Inn Houston ensures a pleasant stay for all guests. Whether visiting for business or leisure, this hotel provides a convenient and comfortable retreat.

Book your stay at the Best Western Plus Heritage Inn Houston for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for US$20 per person per night when using an available extra bed.
    Adults stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 27.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 1744 reviews
Cleanliness: 7.35
Service: 8.85
Location: 7.85
Room Quality: 7.85
Amenities: 8.35
Value for Money: 8.35
Food and Beverage: 8.35
Overall Experience: 7.85
D
Desiree • couple • us
7
Not what I expected
Pros:

About the last min 100 deposit that I was told after I paid and booked the room and wasn’t going to be returned until 7 days or more

Cons:

About the last min 100 deposit that I was told after I paid and booked the room and wasn’t going to be returned until 7 days or more

2026-05-30 • via Nuitee
T
Tommaso • couple • nl
8
2026-05-29 • via Nuitee
K
Kai • solo_traveller • de
5
2026-05-28 • via Nuitee
R
REBECCA • solo_traveller • au
8
Best western, great staff, good location
Pros:

Staff were very welcoming and helpful.

Cons:

Breakfast options were limited for someone who needs gluten free.

2026-05-28 • via Nuitee
V
Volodymyr • family_with_children • us
3
Clean hotel, but poor service, weak breakfast, and bad location.
Pros:

The hotel is in fairly good condition, and the room was clean. The housekeeping staff did a good job. I don’t know when it opened or when it was renovated, but I have no complaints in that regard. That’s honestly one of the very few things this place has going for it.

Cons:

1. We were given a key card and told the room was ready. When we got upstairs, we found out it hadn’t even been cleaned yet. We had to wait for housekeeping to finish preparing the room.

2. We stayed at the hotel for two nights. The next day, our key card stopped working. It turned out the staff had entered our stay as only one night, so we had to go back downstairs and sort it out.

3. Breakfast was supposedly included with our stay, but in reality there’s barely any breakfast here for anyone. For a fairly large hotel, there are only 4–6 tiny tables and almost nothing to eat. There are two waffle makers with lines of seven people waiting, clearly unable to handle the demand. Other than waffles, the options were standard flavorless eggs, terrible potatoes, and sausage patties that tasted like they were made from scraps. First we had to wait for a table to open up, then we tried the food, threw most of it away, and left to find breakfast somewhere else. On the second day, we didn’t even bother going downstairs for breakfast.

4. The location is honestly awful. It’s about 10 minutes away from the heart of the U.S. petrochemical industry. We weren’t familiar with Houston, so choosing this location was partly our own mistake. This part of the city feels like Gotham City from Batman. If you actually want to explore Houston, this is definitely not a good area to stay in. No matter where you want to go, expect at least a 30-minute drive.

2026-05-27 • via Nuitee
O
Ottevanger • solo_traveller • nl
6
2026-05-27 • via Nuitee
N
Nikolas • couple • us
7
2026-05-26 • via Nuitee
J
James • extended_group • us
6
2026-05-26 • via Nuitee
K
Kenneth • solo_traveller • us
7
My stay was OK I loved the no smoking also it being very quiet.
Pros:

The breakfast was good hot sausage and eggs along with the usual breakfast food from an hotel. I wished they had water also for breakfast.

Cons:

The Spanish lady that worked during the day on 4/25 at 1:30pm didn't want to let my family member up to my room I had to go downstairs and get him . After I questioned her about it see stated with an attitude well I did let him up. What nonsense where one can't have a guest in a hotel?

2026-05-26 • via Nuitee
V
Victoria • solo_traveller • us
10
Pros:

The hotel was an easy off, easy on to highway, staff was very friendly and the rooms were very clean and comfy.

Cons:

There is a "locked gate" parking lot, except it is not completely gated off in the back.

2026-05-26 • via Nuitee
J
James • couple • us
1
My stay was short lived, I paid for one day thru booking. I paid my deposit and the money actually came off my card and
Pros:

Very unprofessional,

Cons:

Nothing

2026-05-23 • via Nuitee
L
LCM • solo_traveller • nl
10
Heerlijk geslapen
Pros:

Schoon, netjes en vriendelijk, en we hebben heerlijk geslapen.

Cons:

Geen opmerkingen

2026-05-22 • via Nuitee
R
Rudee • solo_traveller • sk
9
Pros:

Tiszta volt,kedves személyzet,medence,ingyenes parkolás.

Cons:

A kihúzható kanapé. Az valami rettenetesen kényelmetlen. Harom személyre figlaltam.

2026-05-22 • via Nuitee
S
Steele • couple • us
10
Awesome
2026-05-21 • via Nuitee
V
Veronica • solo_traveller • us
6
2026-05-20 • via Nuitee
A
Andrea • solo_traveller • it
8
2026-05-20 • via Nuitee
K
kaltenbrunner • extended_group • at
9
2026-05-19 • via Nuitee
T
Tayosha • solo_traveller • us
7
2026-05-18 • via Nuitee
B
Beat • couple • ch
8
Gut für paar Tage
Pros:

Lage, Preis Leistung

Cons:

Kann nichts negatives sagen

2026-05-18 • via Nuitee
T
TOMAS • solo_traveller • us
10
Pros:

Is a good hotel for a 3-star hotel.

Cons:

Parking is not secure.

2026-05-17 • via Nuitee