Best Western Plus Heritage Inn & Suites Houston,Pasadena,Deer Park,Channelview

Hotels
•
Best Western Plus
8.1 (1783 reviews)
10521 East Freeway , Houston , us
+1 713-670-9100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Cons:
Cleanliness issues
Transportation challenges

Categories

Cleanliness
7.35
Some guests mentioned issues with cleanliness, including bad smells in rooms.
Service
8.85
Multiple reviews praised the staff as friendly and helpful.
Location
7.85
Location was appreciated for proximity to downtown, though some issues were noted regarding transportation.
Room Quality
7.85
Rooms generally received positive feedback, though some complaints about odors were noted.
Amenities
8.35
Amenities like breakfast and secured parking were highlighted positively.
Value for Money
8.35
Many guests felt they received good value for the price paid.
Food and Beverage
8.35
Breakfast options were frequently praised for variety and quality.
Overall Experience
7.85
Overall positive experiences, with some minor issues affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:59

Property Description

Convenient Location and Access
Ideally located just outside of downtown Houston, the Best Western Plus Heritage Inn Houston offers easy access to area attractions and Interstate 10. Situated within walking distance to Herman Brown Park, guests can explore nearby attractions like the Toyota Basketball Center and the George R. Brown Convention Center.

Modern Amenities and Facilities
Guests can enjoy a complimentary breakfast with freshly made Belgian waffles to start their day. The hotel boasts a spacious outdoor swimming pool with a sun deck, perfect for relaxation. Additionally, free wireless internet and fitness facilities are available for all guests at this completely non-smoking hotel.

Comfortable Accommodations
With comfortable rooms and a range of modern amenities, the Best Western Plus Heritage Inn Houston ensures a pleasant stay for all guests. Whether visiting for business or leisure, this hotel provides a convenient and comfortable retreat.

Book your stay at the Best Western Plus Heritage Inn Houston for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for US$20 per person per night when using an available extra bed.
    Adults stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 27.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 1783 reviews
Cleanliness: 7.35
Service: 8.85
Location: 7.85
Room Quality: 7.85
Amenities: 8.35
Value for Money: 8.35
Food and Beverage: 8.35
Overall Experience: 7.85
L
Lorena • family_with_children • pt
1
2026-07-25 • via Nuitee
Z
Zuryab • solo_traveller • gb
6
Disappointed
Pros:

The beds were comfy, it was a hotel and had free parking.

Cons:

The staff at the front desk was rude, when we were checking in they acted like it was an inconvenience to serve us. Then basically ignored us for the rest of the stay. Even though we were the only people waiting to check in. They were unaccommodating when asked for drinks. The breakfast timing is far too early 6am to 9am. The location is also quite hard to drive into as it comes from a fast moving freeway

2026-07-24 • via Nuitee
M
Morrison • family_with_children • us
9
Would stay here again.
Pros:

Breakfast was standard but the room was spacious and didn't feel like we were packed in with other guests. Everything was clean and in working order. The snack selection at the desk was great. Felt very comfortable during our stay here.

Cons:

Bathroom vanity was small and there wasn't enough space to place my toiletry or make up bag. Floors were cold. All very small potato problems.

2026-07-24 • via Nuitee
F
Fernando • solo_traveller • mx
10
Pros:

La atención, la limpieza, el estacionamiento,el desayuno.

2026-07-23 • via Nuitee
S
Sixto • couple • us
10
2026-07-21 • via Nuitee
B
Brianna • solo_traveller • us
10
2026-07-20 • via Nuitee
T
Thomas • couple • us
8
2026-07-19 • via Nuitee
M
Maniscalco • solo_traveller • us
10
Pros:

The staff was very friendly and helpful

2026-07-18 • via Nuitee
R
Renay • couple • us
1
Everything stunk it was dirty
Pros:

Nothing

Cons:

The room smelled like mold the floors were dirty. The bathroom was dirty. I checked in and checked out immediately. I did not spend the night there, and I was told that because I had checked in that they would have to check me out the next day just so I don’t get my money back.

2026-07-18 • via Nuitee
R
RaymondMonique • extended_group • de
8
Het was goed voor 1 nacht
2026-07-18 • via Nuitee
M
manuel • extended_group • cr
5
2026-07-18 • via Nuitee
H
Hernandez • family_with_children • us
8
2026-07-16 • via Nuitee
M
Mario Josef • family_with_children • at
9
Für unseren Aufenthalt das ideale Hotel
2026-07-16 • via Nuitee
S
Sharis Lee • solo_traveller • us
9
Pros:

Todo estuvo muy bien las personas son muy agradables la verdad me hicieron sentir en casa

Cons:

Quizas podria haber mas variacion en lo que es el desayuno .

2026-07-15 • via Nuitee
S
Synethia • couple • us
5
2026-07-14 • via Nuitee
M
MH EDOUARD • solo_traveller • fr
9
Pros:

Parfait pour une étape, c'est efficace, bon emplacement, véhicule dans un parc fermé, très bon petit déjeuner.

Cons:

odeur d'humidité au Rdc mais deshumidificateur dans la chambre, ils essayent de faire des efforts.

2026-07-14 • via Nuitee
D
Dany • extended_group • cr
7
2026-07-14 • via Nuitee
N
Nkechinyere • solo_traveller • us
3
Uncomfortable, itchy, and had roaches in my room.
Pros:

Had a pool and gym.

Cons:

I had four roaches in my hotel room, location seemed unsafe.

2026-07-13 • via Nuitee
T
Tyler • couple • us
9
2026-07-13 • via Nuitee
B
Breanna • extended_group • us
6
It was okay for a one day trip! The breakfast was okay but overall we enjoyed the pool especially
Pros:

The breakfast was okay, loved the infused water!

Cons:

I hate that we found a dead roach under the bed, there was stain on the curtain, & the light in the hallway didn’t work.

2026-07-13 • via Nuitee