Best Western Plus Travel Hotel Toronto Airport

Hotels
•
Best Western Plus
8.4 (3327 reviews)
5503 Eglinton Avenue West , Toronto , ca

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Convenient location
Friendly and helpful staff
Good breakfast
Cons:
Some service issues
Concerns about cleanliness

Categories

Cleanliness
7.65
Some guests mentioned clean rooms, but issues were raised about overall cleanliness in certain reviews.
Service
8.65
Service was generally praised for friendliness and helpfulness despite a few negative comments.
Location
9.15
Multiple reviews highlighted the convenient and favorable location.
Room Quality
8.15
Rooms were noted as large and comfortable, contributing positively to the experience.
Amenities
8.15
Basic amenities met expectations with some reviews highlighting the useful features.
Value for Money
8.65
Competitive pricing and included breakfast provided a good value.
Food and Beverage
8.15
Breakfast received positive feedback, although some noted it was basic.
Overall Experience
8.65
Overall enjoyment was positive despite some service and cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:23

Property Description

Convenient Location
Located just 5 km from Toronto Pearson International Airport, Best Western Plus Travel Hotel Toronto Airport offers a stress-free stay with a complimentary airport shuttle service.

Comfortable Accommodation
Each room is equipped with a microwave, refrigerator, free WiFi, and a 42-inch flat-screen TV, ensuring a cozy and relaxing atmosphere. Start your day right with a fresh cup of coffee from the in-room coffee maker.

Amenities Galore
Enjoy a complimentary continental breakfast, take advantage of the on-site laundry facilities, stay active in the gym, or catch up on work at the business centre. With Centennial Park just a 10-minute drive away, the hotel offers the perfect blend of convenience and comfort for your stay in Toronto.

To experience all these fantastic features and more, book your stay at Best Western Plus Travel Hotel Toronto Airport now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that the hotel offers free shuttle service from/to Toronto Pearson International Airport. The shuttle can accommodate maximum 6 people per transfer. Airport shuttle service is available from 05.00 to 11:55 (luggage restrictions equivalent to airline specifications).vGuests are asked required to contact the hotel in advance for further details or contact the hotel upon arrival by using the courtesy phone at Terminal 1 & Terminal 3 at the airport once they have picked up their baggage.

Please note that the cribs are available upon request and based upon availability.

Please note, this property does not guarantee reservation reserved by Visa Debit cards and does not accept Visa Debit as deposit/incidental purpose.

breakfast time is from 6:30 am until 9:30 amGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 3327 reviews
Cleanliness: 7.65
Service: 8.65
Location: 9.15
Room Quality: 8.15
Amenities: 8.15
Value for Money: 8.65
Food and Beverage: 8.15
Overall Experience: 8.65
K
Kaitlin • solo_traveller • ca
1
This stay did not live up to a 3-star hotel, and certainly not one claiming to deliver luxury.
Cons:

Walls in room and halls were filthy. Online photos show pool and whirlpool, big reason why booked but didn’t have any. Two best westerns ten minutes apart with almost identical names, was dropped off at wrong one and staff at both locations very flippant saying happens all the time. Change the name then! Staff unhelpful, unfriendly, little eye contact, stammering and speaking with a lot of slang. Received multiple harassing phone calls regarding my sister’s service dog as she was assisting me to my room. Shuttle van door taped together with duct tape, absolutely unsafe and absurd. Walk into complimentary breakfast and the first thing you see is a foot tall vase with TIPS written on in huge writing. What service exactly needs to be tipped out for a very basic standard included breakfast? Especially when there are multiple signs saying do not take anything with you. Incredibly tacky and unprofessional to be demanding tips so loudly when there wasn’t even any staff in the room and it was a mess in there. When I called Best Western corporate line in frustration, the agent responded with “Gotcha”. A company that claims to offer affordable LUXURY should know that luxury service needs to be delivered with professional language. “Gotcha” meaning “got you” can mean “I understand”; but it’s more common meaning is “got you” in the context of a joke or a prank. This is an absolutely horrible way to respond to a guest who is red hot. I stay in many Best Westerns in Western Canada and have never had any issues. Incredibly disappointed with my stay and the lack of care surrounding said disappointments. If you can’t even keep the walls clean how can you have the audacity to ask for tips. Focus on the fundamentals, basic cleanliness and basic customer service.

2026-05-30 • via Nuitee
P
Park • solo_traveller • kr
6
2026-05-30 • via Nuitee
J
JOSE LUIS • solo_traveller • es
5
El hotel requiere de una mejor selección de sus empleados.
Cons:

El individuo que supuestamente debía llevarme del aeropuerto al hotel (shuttle) resultó ser una persona sumamente desagradable, descortés e incluso agresivo. Me hizo saber que me "estaba haciendo un favor"... En el anuncio del hotel está perfectamente claro que el translado del aeropuerto al hotel está incluido en el precio.
A excepción de este chofer, el resto del personal fue cortés y amable como suele esperarse.

2026-05-29 • via Nuitee
H
Hans • couple • ca
9
Good accommodation for a reasonable price.
Pros:

Close to the airport and shuttle service

Cons:

Restaurant was closed.

2026-05-29 • via Nuitee
R
Randy • couple • us
8
Would stay again
Pros:

Good location, clean room, friendly staff, nice little pub for food and drinks

Cons:

A little noisy with people running around on the ceiling above me

2026-05-28 • via Nuitee
A
Abdul Hameed • couple • ca
10
Pros:

It was clean and comfortable

Cons:

I would just advise using glass cleaning products for mirrors they had wipe marks

2026-05-28 • via Nuitee
K
Kelly Igbinovia • solo_traveller • ca
10
Pros:

The service is excellent

2026-05-28 • via Nuitee
V
Victor Daniel • solo_traveller • ca
8
2026-05-27 • via Nuitee
J
J • couple • ca
9
Convenient
Pros:

Left early ,before breakfast but there some snacks available

Cons:

Use WhatsApp for the shuttle

2026-05-27 • via Nuitee
R
Ruchita Kothari • solo_traveller • in
8
2026-05-27 • via Nuitee
J
Jean • solo_traveller • us
10
2026-05-26 • via Nuitee
H
Hang • couple • au
9
2026-05-26 • via Nuitee
K
Kristy • solo_traveller • ca
8
Remote area but clean and quiet!
Pros:

Clean and quiet.

Cons:

Nowhere to eat because it was a long weekend. I did not have a car and was in a very remote area so did not eat that evening 😐

2026-05-26 • via Nuitee
D
David • solo_traveller • at
1
nie wieder
Cons:

gehen nicht auf kundenwünsche ein

2026-05-25 • via Nuitee
O
Olasunkanmi • solo_traveller • ca
7
Fair enough
Cons:

One of the beds could be semi autopedic if not both

2026-05-25 • via Nuitee
A
adewuyi • solo_traveller • us
10
Excellent
Pros:

Breakfast

Cons:

None

2026-05-24 • via Nuitee
C
Chia-Sheng • couple • ca
10
2026-05-23 • via Nuitee
O
OLUKEMI • family_with_children • ca
10
10/10
Pros:

Perfect

Cons:

Nothing

2026-05-22 • via Nuitee
A
Atoyebi • couple • ng
7
2026-05-22 • via Nuitee
D
Donald • solo_traveller • ca
6
Other than the air conditioner not working everything was good
Cons:

The air conditioner never worked it was a very hot day outside 30 Celsius. The room got very hot it was a job to sleep.

2026-05-21 • via Nuitee