Clarion Hotel & Conference Centre

The pool was closed 80% of the time we were there which was why we chose this hotel to begin with.
Called and asked for more towels, was told it would be about 10 minutes. Had to go down to the front desk in person 30 minutes later to actually get them.

The rooms were not clean for a 4 star. There was NO hot water. There were holes in the shower walls that my husband had to cover up. He is a plumber and could not figure out what they would have been from, why they were there or even how they got there, from a plumbing perspective. Very odd and creepy. When we questioned about the hot water we were told to just run taps for 10 more minutes. Unacceptable.

We weren’t the only ones in our team group that had issues.

Hot sausages....

The foyer is magnificent

The rooms are dated .. the matresses could be replaced they slopped to the middle and the room had a old misty smell. With water stains on the bathroom ceiling above the vanity and toilet area.. We did find some hair in the bathtub upon check in

Breakfast. Round rubbery eggs, not much choice. Front desk advised us when we called down to get more towels that he wasn’t qualified to bring things to the room.

Forgot to ask for the soccer discount. Expensive without discounts for what you get

Hotel a little older but still nice.

There were no bathroom items like a shower cap or soap for the sink. Otherwise everything was good and great value for money.

They were still changing our pillow cases when we came. We had no soap to wash our hands and we ran out of body wash.
I was disappointed that there wasn’t a microwave in our room.

Nothing

The bed was uncomfortable and hot, even with the air-conditioner running on full. The carpet and upholstery on the chair was gross dirty. The sheets were clean but there was dirt and hair on a pillow and part of the bed. Looked like the pillow had been dropped on the floor and then put back on the bed. The bathroom was clean, thank goodness. The area is noisy with trains just fyi but the hotel its self is very noisy and there is very little sound proofing anywhere as we heard everyone moving around. It never did get quiet. We were there for a sporting event at the Millennium Center so the connected parking lot was good. The area around was good for food and a few shops . I would not recommend staying here. I will not stay here in the future.

Beds not good

I booked this room to spend the night with my two little grandkids who wanted to swim. The pool was so cold that my 7 year old granddaughter could not stop shaking and her lips turned blue. We lasted maybe a half hour. We had to go to the front desk to ask for pool towels because there were none at the pool. I was originally wanting the kingsize executive suite but when I called the hotel to ask some questions, I was told they had none of those suites available. I booked the deluxe room with two queen beds. I was very disappointed when we first entered the room to see that there were crumbs of chips on the floor. A housekeeping lady was in the hallway and I mentioned it to her so she came with a rag and swished it around to try and get rid of the crumbs. Later that night, when I went to put the kids to bed, I noticed a bunch of black hair on one of the pillowcases. at that point I called the front desk and asked for a clean pillowcase and for them to come take a look. While waiting for the guy at the front desk to come to the room, I noticed that not just one pillow, but three of the four pillows on the one queen bed had black hair or dark hair all over them and it was also all over the top cover of the bed and the sheet. we then noticed that there were chunks of crackers under the bed skirt. Which I might add the bed skirt did not properly fit the bed either. When the gentleman from the front desk came up to the room, I showed him the crumbs all over the floor in the entry area. Also, it looked like some kind of dead skin or something all over the floor in the bathroom. I pointed out all of the hairs on the bed and showed him the cracker on the floor. I did share a picture to him of crackers under the bed skirt & he took pictures of the hairs on the bed, the pillowcase, the crumbs, etc on the floor. Our room number 475.