Best Western Plus Chesapeake Bay-Norfolk

Hotels
Best Western Plus
7.6 (1730 reviews)
1330 East Ocean View Avenue , Norfolk , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Amenities available
Cons:
Cleanliness issues
Inconsistent service
Poor housekeeping

Categories

Cleanliness
5.48
Room cleanliness issues mentioned with dirty coffee machine, dead cockroaches, and hair in the room.
Service
8.45
Staff were friendly and helpful, providing good service but some negative experiences mentioned.
Location
8.49
Good location on the beach and nearby amenities are positive points.
Room Quality
7.44
Room was comfortable but had significant cleanliness issues.
Amenities
7.97
Good amenities available including gym, breakfast, and laundry.
Value for Money
7.43
Fair value considering the amenities but cleanliness issues detracted from the overall value.
Food and Beverage
7.98
Breakfast and food options available were positively noted.
Overall Experience
7.55
Mixed feelings with great location and amenities but serious cleanliness complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:06

Property Description

Waterfront Location on Chesapeake Bay
Experience the beauty of Norfolk at our hotel with private beach access and a scenic outdoor pool overlooking the bay. Enjoy the soothing sound of waves and breathtaking sunsets during your stay.

Comfortable Accommodations with Modern Amenities
Relax in our well-equipped rooms featuring a microwave, refrigerator, and coffee maker. Upgrade to a room with a full kitchen for added convenience. Stay entertained with cable TV and stay productive with a work desk in every room.

Convenient Facilities and Services
Make the most of your stay with access to our fitness and business centers. Take advantage of laundry facilities and our sundries shop for any essentials you may need. Everything you need for a comfortable stay is right here.

Ready to experience a perfect getaway by Chesapeake Bay? Book your stay at Best Western Plus Holiday Sands Inn & Suites now!

Important information:

Please note, cribs must be requested in advance and depend on availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

7.6
Based on 1730 reviews
Cleanliness: 5.48
Service: 8.45
Location: 8.49
Room Quality: 7.44
Amenities: 7.97
Value for Money: 7.43
Food and Beverage: 7.98
Overall Experience: 7.55
T
Tiffany solo_traveller us
8
2026-08-28 via Nuitee
K
kandace family_with_children us
7
2026-08-28 via Nuitee
K
Keith couple us
9
Nice and very enjoyable would recommend it to anyone
Pros:

Beachfront very nice and view was amazing

Cons:

Was supposed to gotten a text to let me know when room was ready at 530 I went in and asked and they said it just came available then while I was walking to the room I received the text

2026-08-28 via Nuitee
A
Aleshea solo_traveller us
8
2026-08-28 via Nuitee
L
Liubov family_with_children us
9
2026-08-27 via Nuitee
C
Carcamo family_with_children us
9
Pros:

Bonito ambiente

2026-08-26 via Nuitee
M
Makayla family_with_children us
9
It was a great place to stay for the price I paid.
Pros:

The breakfast was very good with many options to choose from with very accommodating time frames. The staff were very kind and very fast fixing any issues we had.

Cons:

The WiFi would not work.

2026-08-26 via Nuitee
M
Mercedes solo_traveller us
9
Pros:

La ubicasion es genial, el desayuno muy justo el lugar es comodo y limpio el personal muy amables todos

2026-08-25 via Nuitee
A
Amanda family_with_children us
10
Had a great stay, can't wait to go back.
Pros:

The staff was amazing and really friendly.

2026-08-25 via Nuitee
K
Kateryna family_with_children us
9
2026-08-24 via Nuitee
C
Carem extended_group us
10
2026-08-24 via Nuitee
G
Gulzat family_with_children us
9
2026-08-22 via Nuitee
G
Gulzat couple us
9
2026-08-22 via Nuitee
M
Matthew family_with_children us
9
Would come again.
Pros:

Everything was kept nice. Breakfast was great. Beach access was great as well.

Cons:

The pool was closed for a few days was all.

2026-08-22 via Nuitee
T
Terry couple us
9
Pros:

Staff is friendly and helpful and very professional and knowledgeable .
Breakfast is what it is, broken drink machine, but very busy and a little overcrowded, but staff is helpful. Breakfast room is crowded but staff it it clean and moving

2026-08-21 via Nuitee
S
Susan family_with_children us
7
Not thrilled will not be returning
Pros:

This was our second year to vacation here and it was ok probably not coming back.

Cons:

One of the three rooms we booked was not clean! It had big pieces of packing tape hanging from the ceiling, mouse droppings in the drawers, a mouse running around the room. They did change our group to another room, a downgrade of rooms and first thing a cockroach ran across that floor. Staff did come but still it should have been cleaned when we arrived.

2026-08-21 via Nuitee
D
Dwayne solo_traveller us
9
Pros:

Family friendly and very clean

Cons:

Apple juice undrinkable rest of breakfast very good. Asked for extra towels, didn't get them

2026-08-21 via Nuitee
T
Travel Princess solo_traveller us
8
Pros:

Location right on the beach
Breakfast was ok

Cons:

Room had a strong musty smell.

2026-08-20 via Nuitee
R
Robert couple us
10
2026-08-20 via Nuitee
Y
Yessica extended_group us
10
2026-08-20 via Nuitee