Best Western Plus Chesapeake Bay-Norfolk

Hotels
•
Best Western Plus
7.5 (1567 reviews)
1330 East Ocean View Avenue , Norfolk , US
+1 757-583-2621

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Beachfront / private beach and excellent views
Consistently praised breakfast
Spacious, comfortable rooms and suites
Friendly, helpful and professional staff
Pet-friendly with a small bark park
Pool open and clean
Cons:
Pest issues (ants, gnats) and some linens smelling sour
In-room kitchen lacked visible pots/pans/utensils (items reportedly available only in lobby totes)
Check-in delay / room readiness problems
Undisclosed induction cooktop and small microwave
Maintenance problems: slow drains, toilet flushing issues, bark-park fencing needing repair

Categories

Cleanliness
5.5
Multiple reports of pests (ants, gnats) and sour-smelling blankets; property also described as 'starting to show some wear' indicating maintenance/cleanliness issues.
Service
8
Staff repeatedly described as friendly and helpful and professional at check-in/out, though there was at least one significant check-in delay and inconsistent front-desk communication.
Location
9
Consistently praised: beachfront location, private beach access and excellent morning views; convenient for local attractions (e.g., Norfolk Botanical Gardens).
Room Quality
7
Rooms often described as large and comfortable with good views; some issues noted (beds occasionally uncomfortable, slow drains, lukewarm showers, signs of wear).
Amenities
6.5
Good amenities such as pool and pet facilities, but repeated problems with in-room kitchen supplies (pots/pans/utensils not provided or hidden in lobby), small microwave, induction cooktop not disclosed, and bark-park fencing needing repair.
Value for Money
8
Multiple reviewers explicitly called it 'good value for money', often noting breakfast included and reasonable suite size.
Food and Beverage
8.5
Breakfast repeatedly described as very good/fantastic and an appreciated inclusion.
Overall Experience
7.5
Overall mixed-positive stay: excellent location, good breakfast and friendly staff balanced against cleanliness and amenity/maintenance issues; several guests would return while others would not.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Waterfront Location on Chesapeake Bay
Experience the beauty of Norfolk at our hotel with private beach access and a scenic outdoor pool overlooking the bay. Enjoy the soothing sound of waves and breathtaking sunsets during your stay.

Comfortable Accommodations with Modern Amenities
Relax in our well-equipped rooms featuring a microwave, refrigerator, and coffee maker. Upgrade to a room with a full kitchen for added convenience. Stay entertained with cable TV and stay productive with a work desk in every room.

Convenient Facilities and Services
Make the most of your stay with access to our fitness and business centers. Take advantage of laundry facilities and our sundries shop for any essentials you may need. Everything you need for a comfortable stay is right here.

Ready to experience a perfect getaway by Chesapeake Bay? Book your stay at Best Western Plus Holiday Sands Inn & Suites now!

Important information:

Please note, cribs must be requested in advance and depend on availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

7.5
Based on 1567 reviews
Cleanliness: 5.5
Service: 8
Location: 9
Room Quality: 7
Amenities: 6.5
Value for Money: 8
Food and Beverage: 8.5
Overall Experience: 7.5
T
Tassyria • couple • us
6
2026-10-30 • via Nuitee
V
Virginia • couple • us
8
Pros:

Didn't eat

2026-10-28 • via Nuitee
D
Douglas • family_with_children • us
9
Pros:

Large room and comfortable

2026-10-27 • via Nuitee
K
Kaitlyn • solo_traveller • us
8
2026-10-26 • via Nuitee
K
Kathy • extended_group • us
6
2026-10-18 • via Nuitee
J
Jason • couple • gb
7
Value for money with plenty of room in a suite
Pros:

Convenient location on beachfront with access to the beach. Good value for money with breakfast included

Cons:

We arrived early as wanted to make the most of the day before returning to Norfolk that night. Receptionist aware of arrival time as allowed us to leave the car, but we had to wait until 4.35pm for our room to be ready. New Receptionist unable to give any explanation or suggested time it would be ready

2026-10-16 • via Nuitee
C
Coreen • couple • us
10
Nice place to stay, free breakfast was really good!
Pros:

The view of the beach from the room.

Cons:

Beds could have been more comfortable

2026-10-12 • via Nuitee
T
Terry Ann • extended_group • us
9
My 4th stay...I will be back!
Pros:

Breakfast lounge offered a good array of choices.

Cons:

Starting to show some wear.

2026-10-11 • via Nuitee
C
Charlene • family_with_children • us
5
I would not stay here again.
Pros:

The location of the hotel was great as we were attending a wedding at Norfolk Botanical Gdns. The staff were friendly and very helpful.

Cons:

The rooms were invaded by gnats--they were everywhere. The microwave was too small so couldn't use it. The cooktop was induction so couldn't use the glass saucepan I'd brought. THIS should have been included in the advertising that the cooktop was induction--very important! The blankets on the beds had a sour smell as though they hadn't been washed in a long time. I had to ask for a coffee machine, which the staff provided immediately, but it should have been standard in the room.

2026-10-10 • via Nuitee
J
Josselyn • couple • us
10
2026-09-19 • via Nuitee
S
sutton • solo_traveller • us
10
2026-09-18 • via Nuitee
B
Barbara • solo_traveller • us
9
Decent
Pros:

Liked that there was a kitchen. And the view was awesome!

Cons:

The toilet was hard to flush and it made a strange noise when we pushed the handle down. Also, the water in the shower wasn't hot, it was barely luke warm.

2026-09-17 • via Nuitee
S
Shawna • couple • us
9
Very pet friendly and comfortable
Pros:

Very pet friendly, even had a small bark park. Breakfast was good. Room was comfortable. Staff was very friendly and helpful.

Cons:

Bark park could use a little remodel. Some of the fencing was loose and you need to be sure to get the gate latched or it would come open.

2026-09-15 • via Nuitee
J
Jessica • family_with_children • us
10
2026-09-14 • via Nuitee
T
Tracy • couple • us
9
2026-09-14 • via Nuitee
J
Joel • extended_group • us
10
Pros:

Great room on bottom floor two bedroom very clean the staff at check in and check out very nice and professional

2026-09-13 • via Nuitee
M
Melissa • solo_traveller • us
8
Great stay
Pros:

The room was very nice and comfortable. Housekeeping came around once a day to see if you needed anything. Breakfast was fantastic. The pool was still open and clean. It was literally right on the beach and was so nice. It was beautiful. Would definitely go again. I even let family and friends know so they could go at some point and enjoy it as well. Everyone was friendly and kind. Best place I've stayed at in a very long time.

Cons:

Only thing I could say that I was disappointed in. Was that there was no pots, pans, cooking and serving utensils, and nothing to eat with in the kitchen you get. I went out to buy stuff and spent more money than planned. Then found out later by a guess, that they had a couple of totes at the lobby on the side where you can't see them, with things in it and if said you needed them you could get what you needed out. They do not tell you this at anytime even knowing when you check in you have the kitchen in your room. It would have been nice to be notified when you checked in about the totes of stuff to use in the kitchen so you are not surprised when get in your room and know you don't have to go buy things. This was the only thing I could say negative about the place.

2026-09-12 • via Nuitee
T
Theresa • solo_traveller • us
7
Pros:

It is not a wheel chair accessible facility. There are steps to the pool and the patio. The rooms are very tight and the door to the outside patio has a step out with small door. The bed was ok for a one night stay but the pillows are lumpy.
It is an old building with the old motel feel for parking outside your room. It is expensive but it was a bay front.

Cons:

It was pet friendly with a dog park

2026-09-12 • via Nuitee
V
Valerie • solo_traveller • us
8
Pros:

The private beach, the view from our room was beautiful in the morning. Breakfast is really good there but get there early.

Cons:

My room had a lot of ants. The tub drain was very slow. The hotel says pet friendly but they are really just dog friendly. Alot of big dogs.

2026-09-12 • via Nuitee
M
Maya • solo_traveller • ch
8
2026-09-12 • via Nuitee