Europa Palace Hotel

Hotels
7.2 (969 reviews)
SS 114 Km 5.400 , Messina , it

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful staff / good reception
Convenient parking (including for cars)
Good location for stadium/events and nice views from some rooms
Comfortable beds
Pet-friendly options (dog-friendly, snacks for gluten-free)
Cons:
Limited / disappointing breakfast (little variety, not local, sometimes not hot)
Rooms dated and maintenance issues (mold in shower, stained curtains, doors scraping, old fridge/AC)
Perceived poor value for money; extra/unexpected charges
Some locations require a car (limited public transport access)

Categories

Cleanliness
7.8
Generally praised in several reviews (explicit mentions of 'pulizia', 'struttura è pulita'); however isolated reports of stained curtains and mold in the shower lowered this slightly.
Service
8.4
Consistently positive comments about friendly, welcoming and helpful staff/reception (multiple mentions of 'staff gentile', 'receptionist molto cordiale').
Location
7.8
Often noted as a strength (good position, views, convenient for stadium events, parking available), though a few guests cited poor access without a car.
Room Quality
6.4
Beds frequently described as comfortable, but multiple comments about dated rooms, old/fridge not cooling, AC issues, and maintenance problems (doors scraping, mold) reduce the score.
Amenities
7
Parking and dog-friendly options are positives; limited breakfast variety, basic toiletries (dispensers) and some failing equipment lower the amenity rating to a mid level.
Value for Money
5.8
Several guests explicitly complained about price vs. quality, unexpected extra charges (including dog fee and booking-change charge) and perceived poor value.
Food and Beverage
5.6
Breakfast frequently described as 'very continental', limited, lacking local products and sometimes not hot; overall recurring disappointment in F&B offering.
Overall Experience
8.8
Many reviewers report a positive stay (repeat visitors, 'ottimo soggiorno', 'tutto perfetto'), driven by staff, location and parking; despite operational issues, the general impression for many is strongly positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 22:56

Property Description

Luxurious Accommodations
Europa Palace Hotel offers air-conditioned rooms with LCD TVs, private bathrooms, and minibars. The classic style and elegant furnishings provide a comfortable and upscale stay for guests.

Culinary Delights
Indulge in Sicilian cuisine, Italian classics, and international options at the I Vespri restaurant. From hot traditional dishes to a varied buffet breakfast, guests can enjoy a diverse culinary experience during their stay.

Modern Amenities
With free parking, 24-hour reception, conference facilities, and complimentary Wi-Fi, Europa Palace Hotel ensures convenience and connectivity for all guests.

Experience luxury, exquisite dining, and modern comforts at Europa Palace Hotel. Book your stay now for an unforgettable experience.

Important information:

Please note that when booking the half-board option, dinner includes fruit and dessert.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CTA

Location

Guest Reviews

7.2
Based on 969 reviews
Cleanliness: 7.8
Service: 8.4
Location: 7.8
Room Quality: 6.4
Amenities: 7
Value for Money: 5.8
Food and Beverage: 5.6
Overall Experience: 8.8
C
cerniglia • couple • it
6
2026-08-29 • via Nuitee
P
Paolo • solo_traveller • it
8
Buona scelta
Pros:

Personale molto accogliente e gentile. Struttura complessivamente moderna e ben attrezzata. Ottima colazione

Cons:

Phone un po antiquato e materassi duretti

2026-08-29 • via Nuitee
M
Martinelli • solo_traveller • it
8
Pros:

Le stanze pulite , la struttura pulita , personale qualificato e disponibile

Cons:

La colazione

2026-08-26 • via Nuitee
G
Giovanni • extended_group • it
10
2026-08-26 • via Nuitee
A
Antonella • solo_traveller • it
10
Pros:

Il personale sia alla reception che in sala ristorante gentilissimo e disponibile. Colazione sia dolce che salata buona e cena al buffet comoda e piacevole.
La posizione ottima per noi che dovevo prendere il traghetto per Villa San Giovanni. Grazie

2026-08-26 • via Nuitee
G
Gaetano • solo_traveller • it
8
2026-08-25 • via Nuitee
G
Gaetano • solo_traveller • it
8
2026-08-25 • via Nuitee
G
Gaetano • solo_traveller • it
8
2026-08-25 • via Nuitee
G
Gaetano • solo_traveller • it
8
2026-08-25 • via Nuitee
A
Adelino • solo_traveller • de
5
2026-08-25 • via Nuitee
C
Christopher • couple • gb
10
2026-08-24 • via Nuitee
V
Velardo • solo_traveller • it
5
2026-08-21 • via Nuitee
D
Domenico • solo_traveller • it
10
Soggiorno fantastico
Pros:

Personale disponibile, cortese e professionale. Le ragazze della reception sono state gentilissime e disponibili ad accontentare le nostre richieste. I ragazzi della sala simpatici e professionali.

Cons:

In realtà è andato tutto benissimo...

2026-08-21 • via Nuitee
C
Cristina Marti • solo_traveller • ar
5
Lejos
Pros:

El desayuno estaba bien.

Cons:

Muy lejos del centro.no funcionaba la caja de seguridad y no lo solucionaron pese a mi reclamo

2026-08-21 • via Nuitee
S
Sturniolo • couple • it
3
Cons:

Era troppo sporco! Gentilmente migliorate sotto questo aspetto!

2026-08-20 • via Nuitee
R
Ramona • solo_traveller • it
7
2026-08-20 • via Nuitee
F
Francesca • couple • it
10
Pros:

Sono messinese quindi conoscevo già la struttura …complimenti a tutto il personale

2026-08-19 • via Nuitee
G
Gian Mario • solo_traveller • it
8
2026-08-19 • via Nuitee
D
David • family_with_children • us
9
We had a good time
Pros:

Breakfast was good location was great staff was outstanding

Cons:

Room temperature was OK but could have a little cooler

2026-08-18 • via Nuitee
M
Marco • family_with_children • it
6
2026-08-18 • via Nuitee