Mount Richmond Hotel

Hotels
7.4 (3332 reviews)
676 Mt Wellington Highway, Mt Wellington , Auckland , nz

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
6.24
Several comments mention cleanliness issues, including unclean rooms and lost property.
Service
8.71
Multiple positive mentions of friendly and helpful staff across reviews.
Location
8.75
Appreciated by guests for its proximity to the airport and town.
Room Quality
7.2
Mixed comments about the room comfort but generally acceptable.
Amenities
7.23
Facilities mentioned positively but noted some were outdated or in disrepair.
Value for Money
7.19
Guests felt the price was fair for the conditions offered.
Food and Beverage
6.24
Issues noted with restaurant availability and cleanliness in serving areas.
Overall Experience
7.61
Overall satisfaction noted, with some positive and negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:16

Property Description

Luxurious Accommodation
Renovated in 2017, Mount Richmond Hotel offers air-conditioned rooms with Super King beds and modern amenities like HD flat-screen TVs and Bluetooth clock radios.

Dining Experience
Indulge in delicious meals at the fully licensed Poolside Restaurant, offering a variety of breakfast options, traditional Kiwi dinners, and tempting desserts. Enjoy dining alfresco by the pool, in the garden deck, or opt for convenient room service.

Leisure Facilities
Unwind in the outdoor swimming pool or covered spa, stay active in the private gym, and take advantage of guest amenities like the business center, guest laundry, bike hire, and access to nearby tennis courts.

Ready to experience comfort and convenience at Mount Richmond Hotel? Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for NZD 10 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for NZD 35 per person per night when using an existing bed.
    People 2 years old and over stay for NZD 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 3332 reviews
Cleanliness: 6.24
Service: 8.71
Location: 8.75
Room Quality: 7.2
Amenities: 7.23
Value for Money: 7.19
Food and Beverage: 6.24
Overall Experience: 7.61
O
Ottilie • couple • gb
3
2026-05-30 • via Nuitee
R
Rowberry • solo_traveller • nz
7
2026-05-30 • via Nuitee
E
Emma • extended_group • nz
3
Ok. Would not book in again unless major changes
Pros:

Yeah can't say I did

Cons:

Alot of upgrading needs attending too
Fridge not cold enough very warm
Bed is joined together and the bed separates when trying to get comfortable
First thing you notice is a very unpleasant smell entering the room

2026-05-29 • via Nuitee
W
Wizdom • couple • nz
1
Would not recommend even if its cheap.
Pros:

Plenty free parking

Cons:

I had bugs in my room couldnt tell if they were cockroaches or some other type of bug but there were a few in the room and heaps in the bathroom. The tv remote was broken & so was the window handles. The floor was disgustinly dirty & everything just looked so run down and old. Beer bottles in hallway & neighbours fighting. Highly disappointed.

2026-05-28 • via Nuitee
R
Rara • solo_traveller • nz
2
Pros:

That our room was serviced while we were away for the day.

Cons:

The parking was full upon check-in due to an event being held so I had to return afterwards.
The room was cold. It took over 2 hours for the heat pump to warm up the room and most importantly, the heat pump needed a well overdue service or clean. The vents looked like it needed really good sterilisation of some sort. Not only that, the whirring noise of the heat pump during operation was irritating. The lack of soundproof in the room, especially for the main door entry. Anyone who walked past and was talking could be heard & woke us from our sleep a few times throughout the night. Bath towels were sized as if they were for children.

2026-05-28 • via Nuitee
E
Ellen • solo_traveller • nz
7
2026-05-27 • via Nuitee
D
Diane • solo_traveller • nz
7
good location
Pros:

did the job

Cons:

Issues with bond over several stays

2026-05-27 • via Nuitee
S
Stewart • couple • nz
6
Pros:

Great shower but no place to put the soap, shampoo or body wash.

Cons:

Very quick poor quality tidy up. A bit more effort and it could be a reasonable stay. Heat pump sort of works but its a bit loud.

2026-05-27 • via Nuitee
E
Elsie • couple • nz
7
2026-05-26 • via Nuitee
F
Ford • solo_traveller • nz
10
Pros:

The pool

Cons:

Nothing

2026-05-26 • via Nuitee
T
Tuataane • couple • nz
9
2026-05-25 • via Nuitee
I
Imakulata • solo_traveller • nz
10
I would like to book again in the near future
Pros:

The breakfast was beautiful and lovely. Bed was super comfortable and reasonable price

Cons:

I know that there was an event but music was to loud but everything else was wonderful stay

2026-05-24 • via Nuitee
C
Chanelle • couple • nz
4
Spa pool was nice
Pros:

Good location

Cons:

Unfortunately bathroom was not cleaned properly.floors sticky and looks like it needed a good shower scrub

2026-05-24 • via Nuitee
J
Jeffrey • couple • nz
8
Great!
Pros:

Location

2026-05-24 • via Nuitee
J
Johnson • solo_traveller • nz
8
Pros:

The location, scenery and room service

Cons:

The facility in the bathroom, the extractor wasn't working

2026-05-23 • via Nuitee
R
Roberta • solo_traveller • us
7
2026-05-23 • via Nuitee
T
Terri • solo_traveller • nz
2
Not good
Pros:

It was tidy

Cons:

No soap in the bathroom, bed was uncomfortable, and you could hear everyone walking around above you on the next floor and people talking in the next room. We ended up leaving and booking another room elsewhere for the night.

2026-05-23 • via Nuitee
T
Tahira • couple • nz
3
Pros:

It was clean.

Cons:

Beds are awful, they join 2 single beds to call it a large/ double bed. Super uncomfortable to sleep. The beds keep slipping away from each other.

2026-05-21 • via Nuitee
C
Charles • family_with_children • nz
7
2026-05-20 • via Nuitee
L
Lance • solo_traveller • nz
9
2026-05-20 • via Nuitee