Le Riviera - Hôtel Restaurant & Spa - Ex Golden Tulip Aix les bains

Hotels
8.6 (2312 reviews)
2 rue Jean Louis Bias , Aix-les-Bains , FR
+33 4 79 34 19 19
[email protected]

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Paid
Children allowed
Pets allowed

Facilities

Fitness facilities
Free WiFi
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent spa facilities (spacious and varied)
Friendly and helpful staff noted repeatedly
Very good central location near station and town centre
Spacious, well-equipped and comfortable rooms
Quiet atmosphere in many rooms
Pleasant pool/terrace area and overall hotel ambiance
Breakfast generally liked
Cons:
Occasional cleanliness issues (stained sur-matelas, dirty glass, soap residues)
Spa can be crowded and outdoor pool restricted to adults (problematic for families)
Parking: limited availability and high fees
Reception inconsistencies / occasional lack of sympathy
Slow bar service and occasional missing items
Breakfast and some F&B perceived as expensive

Categories

Cleanliness
8
Global comments praise cleanliness ('impeccable', 'propreté'), but several specific negatives (soiled sur-matelas, un verre à dents sale, traces de savon dans la douche) lower the score slightly.
Service
9.3
Personnel repeatedly described as very friendly and helpful ('personnel extrêmement sympathique', 'gentillesse du personnel'); a few notes about reception unfriendliness or lack of spa knowledge and slow bar service are isolated.
Location
9.2
Multiple reviews highlight ideal central location, proximity to the station and town centre; location is a clear strength.
Room Quality
8.4
Rooms frequently described as spacious, comfortable and well-equipped, but isolated reports of dirty bedding and small hygiene issues reduce the rating slightly.
Amenities
9.1
Spa and pool facilities are often praised as spacious and varied, with convenient in-hotel spa access; parking shortages and adult-only rules for the outdoor pool are notable detractors but overall amenities are strong.
Value for Money
7.8
Mixed signals: good quality rooms and spa but concerns about high parking tariffs, a somewhat expensive breakfast and some service delays reduce perceived value.
Food and Beverage
8
Breakfast is praised but considered a bit pricey; several remarks about slow bar service and missing items, and one dinner service issue (bread) lead to a moderate score.
Overall Experience
9
Many enthusiastic endorsements ('Parfait', 'JE REVIENDRAI', 'Très bon séjour') reflecting a very positive overall stay despite some specific issues (cleanliness incidents, parking, occasional service lapses).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Hôtel 4 étoiles au cœur d'Aix-les-Bains, proche de la gare et du centre-ville, avec 102 chambres et suites climatisées et insonorisées, vue sur la ville, le jardin japonais ou les montagnes du Revard. Le restaurant L'Alchimiste et le Spa La Parenthèse (1 600 m², piscines intérieure et extérieure, jacuzzis, sauna, hammam, soins et flottaison) font partie de l'hôtel.

Important information:

Please note that the Half Board option does not include beverages.

Children aged 2 to 16 have access to the aqua-play area from 9:30 a.m. to 8 p.m.

If you are staying in a Comfort Room without spa access, you can add a nighttime spa access from 7 p.m. to 11 p.m. for an additional €35.

Please note that the property can only accommodate one pet per room.

Children under 2 years old are not accepted at the spa. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LYS

Property Policies

  • Infant Policies

    Children under 2 years old are not accepted at the spa.

Location

Guest Reviews

8.6
Based on 2312 reviews
Cleanliness: 8
Service: 9.3
Location: 9.2
Room Quality: 8.4
Amenities: 9.1
Value for Money: 7.8
Food and Beverage: 8
Overall Experience: 9
J
joëlle • family_with_children • ch
8
2026-11-07 • via Nuitee
P
Patrice • couple • fr
8
2026-11-06 • via Nuitee
K
Karine • couple • fr
8
2026-11-05 • via Nuitee
M
Muriel • family_with_children • fr
10
Pros:

Le calme

Cons:

Ras

2026-11-05 • via Nuitee
D
Diana • couple • fr
10
2026-11-05 • via Nuitee
M
Marc • couple • fr
9
Superbe séjour
Pros:

La déco de la chambre , le spa

Cons:

Rien

2026-11-02 • via Nuitee
A
Andrei • couple • fr
8
2026-11-01 • via Nuitee
J
Julien • family_with_children • fr
10
Pros:

La suite était impeccable, l'accès au spa dans les étages, les fontaines à disposition, le personnel extrêmement sympathique.

Cons:

Un des bains est interdit aux enfants

2026-10-31 • via Nuitee
N
Nadège • family_with_children • fr
9
Parfait !
Pros:

La gentillesse du personnel, la propreté et l’esthétique du lieu, le petit déjeuner, lola piscine. Tout est parfait !

Cons:

Rien!

2026-10-31 • via Nuitee
J
Janine • family_with_children • ch
10
Pros:

La chambre et piscine

2026-10-29 • via Nuitee
P
Pedro • family_with_children • ch
7
2026-10-28 • via Nuitee
D
DANIEL • couple • fr
3
PASSABLE POUR UN SEJOUR COURT
Pros:

PETIT DEJEUNER
SITUATION

Cons:

ACCUEUIL
PROPRETE

2026-10-27 • via Nuitee
L
laure • couple • fr
9
JE REVIENDRAI ET JE RECOMMANDE CET ETABLISSEMENT
Pros:

LE CONFORT ET L ESPACE DES CHAMBRES
L ACCES AU SPA TRES BIEN CAR SUR UN DEBUT DE SEMAINE PEU DE MONDE
PERSONNEL TRES SYMPATHIQUE AIMABLE ET AGREABLE
JE RECOMMANDE CET ETABLISSEMENT ET JE REVIENDRAI

2026-10-27 • via Nuitee
L
Ludovic • couple • fr
8
2026-10-26 • via Nuitee
F
Francoise • couple • fr
9
C’était parfait, comme d’habitude !
Pros:

Absolument tout !

2026-10-25 • via Nuitee
C
charal • family_with_children • fr
9
Pros:

Très bien situé.La qualité du spa et les differents equipements.. La propreté en général.

Cons:

Le petit déjeuner un peu cher .

2026-10-21 • via Nuitee
E
emilie • family_with_children • fr
4
Pros:

L'emplacement et la décoration de la chambre

Cons:

Literie sale, le surmatelas était plein de traces noires et non protégé par une alèse, un verre à dents avec la trace du dentifrice du client précédent et le mur de la douche avec des résidus de savon. Le spa était bondé impossible d'avoir accès aux jacuzzi et il faisait froid.

2026-10-20 • via Nuitee
S
Sapada • couple • fr
7
Pros:

Spa spacieux et diversifié

Cons:

À notre arrivée parking complet, 1 h a chercher une place pour se garer en plein centre-ville d’Aix Les Bains pour au final se garer à 10 min a pied de l’hôtel avec les bagages…. Aucune anticipation de la part de l’hôtel, nous l’avons choisis pour le parking privé pour au final ne pas l’avoir …

2026-10-19 • via Nuitee
M
Mathilde • couple • fr
10
2026-10-19 • via Nuitee
A
ALEXANDRA • couple • ch
8
Pros:

Idéalement situé proche de la gare et du centre ville, hôtel tout confort et propre

Cons:

Personnel pas toujours au courant du fonctionnement avec le spa

2026-10-16 • via Nuitee