Best Western Plus Congress Hotel Yerevan

Hotels
•
Best Western Plus
8.9 (1627 reviews)
Italy Street 1 , Yerevan , am
+37410591199

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and comfortable
Cons:
Noise from outside
Room light issues
Complaints about bed quality

Categories

Cleanliness
8.93
Most reviews highlighted the cleanliness of the rooms and overall hotel.
Service
9.4
The staff was consistently described as friendly, helpful, and professional.
Location
9.44
Several reviews praised the great location, close to city center yet in a quiet area.
Room Quality
7.89
Some complaints about bed quality and noise from adjacent rooms were noted.
Amenities
8.92
Amenities such as the pool and fitness center were mentioned positively.
Value for Money
8.88
The pricing was generally considered reasonable for the services provided.
Food and Beverage
8.43
Breakfast received mixed feedback, with some not finding it up to expectation.
Overall Experience
9.3
Overall experience was highly rated due to comfort, service, and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:14

Property Description

Luxurious Accommodation in the Heart of Yerevan

Garden Oasis with Pool and Spa
Nestled in the Children’s Park, our hotel boasts a spacious garden with a refreshing swimming pool, ideal for relaxation. Indulge in our spa facilities offering a Finnish sauna and a fully renovated gym for your well-being.

Culinary Delights and Dining Options
Savor a fusion of flavors at the "Accent" Restaurant, where Armenian cuisine takes center stage. Unwind at the 24/7 Vincent Lobby Bar or explore our Wine Room for a sophisticated experience.

Prime Location and Modern Comfort
Conveniently located near Republic Square and local attractions, our modern rooms feature top-notch amenities including free WiFi, flat-screen TVs, and comfortable bedding. Book now for an unforgettable stay at Best Western Plus Congress Hotel Yerevan.

Important information:

Guests are kindly asked to present a bank card used at booking upon check-in.

Please contact the property for further details.

The hotel reserves the right to close the outdoor swimming pool minimum 3 times per month for private events.

The hotel offers free services:
- Free and unlimited entrance to the modern, fully equipped Health Club with Gym and Sauna
- Free and unlimited entrance to the exclusive Caribbean open air swimming pool (during the summer season)
- Free coffee & tea facilities, one bottle of water in the roomsPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Sun, Nov 1, 2026 until Sat, May 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EVN

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children from 6 years old to 12 years old stay for AMD 6,750 per person per night when using an available extra bed.
    People 13 years old and over stay for AMD 13,500 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 1627 reviews
Cleanliness: 8.93
Service: 9.4
Location: 9.44
Room Quality: 7.89
Amenities: 8.92
Value for Money: 8.88
Food and Beverage: 8.43
Overall Experience: 9.3
R
Racpetin • family_with_children • hu
9
Nice location
Pros:

Location and pool amazing, they prepared breakfast for us in early hours

Cons:

The staff when we checked in was not nice

2026-07-03 • via Nuitee
J
Julia • couple • de
8
solides stadthotel mit pool
Pros:

tolle lage! schöner großer pool, sehr gutes frühstück. alles sehr sauber.

Cons:

zimmer ausstattung ist etwas in die jahre gekommen.

2026-07-01 • via Nuitee
G
Garri • extended_group • ru
10
Pros:

Персонал.

Cons:

Размер номера.

2026-06-24 • via Nuitee
A
Alexander • family_with_children • ru
9
2026-06-21 • via Nuitee
S
Susanne • solo_traveller • ch
8
2026-06-21 • via Nuitee
R
Rafi • solo_traveller • ae
3
Bad communication skills
Cons:

Staff has to work more on the communication skills with the customer especially in English. More than a miscommunication case occurred due to that, last one led to evacuate the hotel immediately with no other available room after a confirmation from the staff that the room can be extended a day before, while it was not. As well, there was an arrogant tone from the management with no apology about what happened.

2026-06-18 • via Nuitee
S
Svetlana • solo_traveller • ru
9
2026-06-16 • via Nuitee
L
Lovro • solo_traveller • hr
8
Pros:

Very good gym, sauna and outside pool, breakfast is also not bad.

Cons:

Rooms are a bit old fashioned, bed could be better, they asked me my credit card number and expiration date on checkout in order to refund me food deposit.

2026-06-16 • via Nuitee
S
Sorina • couple • gb
8
Hotel in excellent location.
Pros:

Excellent location. Fabulous outdoor pool.

Cons:

Breakfast was not very good. There is fruit but it is just sliced with the skin on so difficult to eat. Really would not bother to eat breakfast there.

2026-06-15 • via Nuitee
A
ALEXstavrop • family_with_children • ru
10
Pros:

Завтрак разнообразный и вкусный есть слакое и фрукты

Cons:

Кофе мог бы быть и повкуснее ( на затраках ) Но в лоби он великолепен

2026-06-15 • via Nuitee
I
Irina • solo_traveller • de
8
2026-06-08 • via Nuitee
L
Lidiia • solo_traveller • ru
10
Pros:

Потрясающий персонал. Буквально каждый сотрудник был вежлив, доброжелателен и профессионален.

2026-06-07 • via Nuitee
A
Aleksei • solo_traveller • ru
10
Pros:

Как обычно, все хорошо. Летом только здесь останавливаюсь в Ереване.

2026-06-07 • via Nuitee
I
Ivan • family_with_children • ru
10
2026-06-03 • via Nuitee
E
Ekaterina • couple • ru
10
2026-06-02 • via Nuitee
A
Antonio • solo_traveller • it
7
2026-06-01 • via Nuitee
K
KeenPhotographer-11 • Couples • Birkdale, Redland City, Brisbane Region, Queensland
8
A Very Solid 4 Star Stay
Pros:

4 to 4.5 stars actually.
Professional, efficient check-in, though the hotel does not have a proper ie safe bus drop zone at it’s front door.
There are actually 2 lifts, though only one is immediately evident at the front desk.
We were in room #414 from 19 May, for 3+1 nights, as part of an Adventures Abroad tour group. The std room is small for two persons each with world travel suitcases. Only one suitcase stand is then supplied. Why?
The room was clean and quite practical. The secured room safe was used. The kettle, etc was appreciated. The bathroom shower was one of the best of 22 nights of recent touring in this region. The towels were larger and soft. There was a heated towel rail too that could be turned on or off = very rare. The vanity sink was of a good size AND it had a plug mechanism BUT that sealed plug still leaked. Do hotel managers ever read these reviews AND then action maintenance? The best hotels actually have an old fashioned paper form in the room; so that departing guests can flag such opportunities for improvement.
Very useful room lighting which unfortunately is not a given in too many 4-5 star hotels worldwide.
The hotel is in a good near CBD location but any front rooms will have traffic noise; especially if you want some fresh outside air. The window does open. The air con though, even with the window shut, had a useless thermostat and the coolest the room ever got was 22-23 C. The too thick continental quilt was then too hot.
Once you enter the overly security crazy, wifi password, the data speed was good.
Breakfast was of a high standard BUT precooked hot food was not then being kept at a food safety hygiene, appropriate temperature. The burners were not always burning AND those containers need to be pre-heated BEFORE cooked food goes into them. On Friday 22 May at 08:30 NONE of those burners were actually alight !
Having worked as a compliance auditor; these things are obvious / easily fixed issues.
The hotel can arrange a pre-paid (helpfully by card) airport transfer for 9000 Dram.

2026-05-28 • via Tripadvisor
M
Marco • solo_traveller • it
9
2026-05-27 • via Nuitee
O
Ondrej • solo_traveller • cz
9
Pros:

Really enjoyed this hotel. It has a relaxed atmosphere from the moment you arrive and honestly feels much better than a typical chain Best Western.

I definitely recommend the executive room with a terrace. The room was spacious, the bed and pillows were very comfortable, and the view was great. The terrace became one of my favorite parts of the stay. Coffee in the morning, a glass of wine in the evening.

One of the hotel’s strongest points is the staff. The reception team was genuinely friendly, attentive, and always ready to help or recommend something. You can really feel that they care, and the people here create that warm Armenian hospitality and easygoing atmosphere.

The location is also very convenient. Many of Yerevan’s main attractions, restaurants, and walking areas are nearby.

The hotel has an outdoor pool and a sauna, which was a big plus after long walks around the city. I also tried the massage, but honestly wouldn’t recommend it.

I ordered breakfast to the terrace and really enjoyed it. Good food, beautiful view, and that calm Yerevan vibe. I honestly would not recommend the buffet breakfast though.

Also really liked the lounge area in the lobby with comfortable sofas and different seating zones. A great place to work, meet someone, or simply relax before heading to the airport after check-out.

Overall, the hotel left a very positive impression and is definitely a place I would come back to.

2026-05-26 • via Nuitee
O
Olga • solo_traveller • de
10
Pros:

Einfach wunderschön. Personal ist freundlich

2026-05-26 • via Nuitee