Tru By Hilton West Memphis, Ar

Hotels
•
Tru by Hilton
8.6 (592 reviews)
1400 N.18th St. , West Memphis , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great amenities
Cons:
Noise issues
Breakfast quality
Some cleanliness concerns

Categories

Cleanliness
8.49
Cleanliness was mentioned positively, but issues like rough towels and stains were noted.
Service
9.46
Staff was described as friendly and accommodating in multiple reviews, reflecting a strong positive sentiment.
Location
8
Location issues were mentioned, such as noise from the expressway and difficulty in access.
Room Quality
8.45
Rooms generally maintained a good quality rating, though some concerns about cleanliness were noted.
Amenities
8.98
The hotel offered nice amenities like a heated indoor pool; however, some complaints about towel size were mentioned.
Value for Money
8.94
Many guests felt that the pricing was reasonable for the quality of the stay.
Food and Beverage
7.49
Breakfast received several negative comments, indicating there's room for improvement.
Overall Experience
8.96
Overall experience was rated positively with many guests expressing satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:55

Property Description

Modern Accommodation with Exciting Amenities

Convenient Location: Situated just 11 km from Fire Museum of Memphis, Tru By Hilton West Memphis, Ar offers easy access to popular attractions like Orpheum Theater and AutoZone Park.

Impressive Amenities: Enjoy a stay filled with entertainment options with a fitness centre, shared lounge, casino, indoor pool, and billiards available on-site.

Comfortable Rooms: Relax in well-equipped rooms featuring amenities such as air conditioning, TV, and a work desk, ensuring a pleasant stay for all guests.

Ready to experience a blend of comfort and convenience? Book your stay at Tru By Hilton West Memphis, Ar now for a memorable trip!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 592 reviews
Cleanliness: 8.49
Service: 9.46
Location: 8
Room Quality: 8.45
Amenities: 8.98
Value for Money: 8.94
Food and Beverage: 7.49
Overall Experience: 8.96
M
Margaret • solo_traveller • us
10
Amazing
Pros:

Fresh modern comfortable relaxing And oh yes Clean it was great. Staff was great. And oh yes the bed was so comfy…..

Cons:

Nothing

2026-05-27 • via Nuitee
C
Carla • couple • us
6
We will stay again but bring our own pillows for sure
Pros:

It was same as every other hotel

Cons:

Pillows were horrible. We stayed at Oxford, MS for 2 nights then came to West Memphis, AR and stayed with y’all for 1 night and both places the pillows sucked. Oxford was cleaner than the West Memphis facility. There were toe nails in the floor in the bath room, no trash liners in the trash cans in the West Memphis facility.

2026-05-24 • via Nuitee
C
Callie • solo_traveller • us
7
2026-05-22 • via Nuitee
J
Jamie • family_with_children • us
10
Pros:

My daughter loved the pancake maker!

2026-05-21 • via Nuitee
L
Loren • solo_traveller • us
8
2026-05-18 • via Nuitee
W
Wynn • solo_traveller • us
10
Best stay
Pros:

Everything

Cons:

Nothing

2026-05-10 • via Nuitee
S
Sykes • couple • us
10
2026-05-09 • via Nuitee
T
Thomas • couple • us
9
2026-05-08 • via Nuitee
K
KariAnne • family_with_children • us
10
Every employee went above and beyond and my room was clean and comfortable.
Pros:

Exceptional service

2026-05-05 • via Nuitee
A
Amy • family_with_children • us
10
Home like,fun,cozy,pleasant stay.
Pros:

The location was great. It wasnt right in town ,and enough away from the city, but close enough to quickly get to the stores confidently. I loved everything about the hotel. The lobby was exceptional! I didnt even want to go to my room. This was ,by far,the best hotel ive ever stayed in. The games,pool table, lounge area,computer/study area, it was all super comfy and home feeling. Very very clean,and I also loved that the rooms are hardwood ,not carpet. The staff was super friendly ,and helpful when needed. Great experience all around. (And im from west Memphis, so I wasnt expecting this after being gone for 20+ years)

Cons:

No complaints at all!

2026-05-02 • via Nuitee
C
Caldwell • family_with_children • us
9
2026-04-27 • via Nuitee
M
Mishera • solo_traveller • us
10
2026-04-27 • via Nuitee
O
Olivia • solo_traveller • us
9
Comfy and clean!
Pros:

The employees were so nice! The room was very clean and comfortable. The breakfast was pretty good. We loved that there was a pool table, games, and plenty of seating in the lobby. Everything was very clean.

Cons:

There was no water pressure in the shower. This made it difficult to wash my thick curly hair.

There were way too many people in the pool being rowdy. They basically had everyone else in corners of the pool, so it wasn't as fun or enjoyable as it could've been. I don't think they even had a room as they were coming and going from the side door. I'm not a Karen, so I didn't say anything to staff, but I'm sure they could hear it. They really should check on the pool more often.

2026-04-23 • via Nuitee
M
Mae • solo_traveller • us
10
2026-04-23 • via Nuitee
S
Shannon • couple • us
10
2026-04-22 • via Nuitee
L
Larissa • couple • us
9
Stay was great, hotel was clean, staff was very friendly and helpful.
Pros:

Convenient to different places in Memphis and West Memphis. Easy drive to Beale Street.

Cons:

A little too close to residential properties. But had no problems.

2026-04-13 • via Nuitee
L
Lawrence • couple • us
10
Restful sleep
Pros:

Great location and staff
Very quiet

Cons:

Need better breakfast selections

2026-04-11 • via Nuitee
D
Dale • couple • us
10
Comfortable, quiet, very clean!
Pros:

Very clean! Front desk people are wonderful. We stay there all the time.

2026-04-03 • via Nuitee
B
Bradlee • family_with_children • us
10
2026-03-29 • via Nuitee
S
Stephen • couple • us
8
2026-03-29 • via Nuitee