Hilton Garden Inn Minneapolis Airport Mall of America

Beds could be softer

Responses to simple things like housekeeping services. Feel like the hotel did the bare minimum. Our door did not lock and you could open it from the outside, but it took a day for them to eventually fix after the 3rd time of calling. Also, the fan in the bathroom was broken, but no one came to fix that. We were there 3 nights, and only got towels after we asked the front desk only, and trash was only taken out after we asked at the front desk too. Even the dinner menu at the restaurant on Saturday night was limited because there was not enough staffing.

Musty carpet smell in hallways. And why would there be feather pillows instead of allergy free pillows?

The system was down, I had to fill out some information and when I asked a question the lady at the front desk got was kind of rude about it.

The property was plagued with problems starting at check in their computer system was done and we didn’t get our reservation fulfilled as intended
Secondly they the establishment seems that is okay to charge a $15 a day for parking to each reservation checking in even though most customers aren’t using the airport when they are staying, but the establishment thinks it’s more than fair to charge guests to park in their lot even after forking out and $300+ for hotel rooms(just because the establishment is in and around the airport they deem that it’s okay to charge everyone)
And since there system was down the staff weren’t communicating with each other as they should have and our room was then given out to another guest unbeknownst to the guest they had the wherewithal to back out of our room and go back downstairs to get the staff to fix the issue but then the staff disabled all room keys and we had to make another trip downstairs to have them rescan or keys so we could get back in your room
But back to checking in; our reservation that we had secured was for adjoining rooms for which we didn’t get the staff did what they could to get us closer, but to us that wasn’t the idea because I had my whole family with me on this trip
But for all the issues that plagued this trip all the staff could muster for reimbursement was not charging us for the parking; again I believe it should have been more
Now back to another issue was the toilet was broken and the maintenance staff had to be called 2to3 times to get the issue resolved
Also this facility doesn’t advertise or offer fold out beds for additional accommodations and charges for continental breakfast
These things, like the charge for breakfast and no fold out beds because there rooms aren’t big enough are excuses to not better service your guests
I believe a full refund is required

All good, NO complaints

Hallways smelled terrible. Gave me a room that smelled like cigarettes after they said they double checked to make sure it was clean. Room had adjoining doors to strangers.

There are no Black Out Shutters, and the light was bright that does not allow me to rest. as I use to.

$15 per night parking for hotel guests in an uncovered, unsecured, regular outdoor parking lot. Depending on which Hilton link is clicked, that charge is either not mentioned or misconstrued. There's a Hilton link that offers "covered" parking for a price(at the location we were at), but there's no parking garage. Please make sure ALL your links are consistent when it comes to extras.

The floors were so dirty, beds were uncomfortable, we asked for an extra blanket they didn’t have any to give us, pillows were so uncomfortable, the room was so hot and AC did not work well, there was balerly any water coming out of the shower head, no hot tub, we couldn’t use the pool because there were 20 rude guys in there and we complained to the front desk and they did nothing about it, we had to pay for parking and they had no complementary breakfast to offer. WOULD NOT STAY HERE AGAIN WILL BE SPENDING THE EXTRA MONEY TO STAY ELSEWHERE!

The bed wasn't clen