Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard

Full bed and sofa bed ( didn’t sleep 6 people ) .

Great location, happy hour 2 free drinks. Breakfast chef for omelets.

Rude front desk lady. She was stuck up and ignored me

4350 PGA Blvd
Palm Beach Gardens, FL 33410
United States

Hotel is beyond disgusting and unkept. The atmosphere is horrendous as far as air quality is concerned. The rooms are terribly cleaned and staff is caught sitting around on their phones not doing their jobs. The overall price for the rooms is absurd and overpriced. There is always large crowds of minorities running around causing noise and security says nothing to correct the issue. The amenities are not kept up with and falling apart as far as gym equipment and the pool area. Do not book or stay here even if given for free!

Very friendly staff. Clean rooms

Great one night stay for convention - always love Embassy Suites.

Everything was amazing. From the entrance to guest services, to my room and the facility in general.

Breakfast was excellent with made to order omelets and eggs.

The breakfast is horrible. Dry food, the staff takes forever to refill each station, the bartender makes sure to point out that he only gets paid from tips, the food attendant for breakfast sits on her phone and stands at tables for 15 minutes just talking, they clean up tables and start breaking down 10+ minutes in advance yet the hotel still wants all our money. Very poor service and bad experience

Business takes us to PBG every seven weeks. This property is our go to accommodation. Check in is always welcoming, hospitable. Our Hilton Honors status is always recognized. Rooms always clean and fresh. Public areas are comfortable. The location is great. In a city offering many accommodation choices, this one is a standout!

The highlights of our stay were Chef Kenny during breakfast and the bartender at the evening reception, both of whom provided exceptional service and truly enhanced our experience.
Unfortunately, several operational issues significantly impacted the overall stay. Accessing the pool amenities was unnecessarily frustrating because guests were required to wait in line at the front desk to obtain and return towels. The process was inefficient, especially since only one staff member was handling towel distribution while simultaneously managing guest check-ins and other front desk responsibilities.
On checkout day, we visited the spa hoping for a relaxing and therapeutic experience, only to discover that the hot tub jets were not functioning properly, which was very disappointing.
The most troubling experience occurred prior to checkout. After bringing our luggage downstairs, housekeeping entered our room before we had officially checked out and discarded my personal thermos and high-end water bottle. When I questioned why the room had been entered and my belongings removed before checkout, I was told, “We just do that,” and informed the items had already been sent to the trash. I requested that the items be retrieved and returned. Additionally, the room soap had not been replenished during the stay, requiring me to use my own supplies.
While there were some standout employees who provided excellent hospitality, the operational and housekeeping issues negatively affected what should have been a relaxing experience.

We have stayed there a number of times and always have had a good stay, beautiful lobby, and good breakfast.