Best Western Plus Hotel Plaza

Hotels
•
Best Western Plus
8 (1528 reviews)
Piazza Principe Umberto 23 , Naples , it

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Variety at breakfast
Cons:
Noise from outside
Small showers
Air conditioning issues
Surrounding area concerns

Categories

Cleanliness
7.25
Several reviews highlighted cleanliness positively, but concerns about the surrounding area affected the score.
Service
8.75
Staff described as friendly and helpful across multiple reviews.
Location
8.75
Convenient location near transport with good views, despite some noise concerns.
Room Quality
7.75
Rooms generally well received, though some mentioned issues with small showers.
Amenities
7.75
Good amenities noted, but some guests expressed disappointment regarding the air conditioning.
Value for Money
7.75
Overall perceived as good value for the services provided.
Food and Beverage
8.25
Breakfast was frequently praised in several reviews.
Overall Experience
7.75
Overall positive experiences reported, though some issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:15

Property Description

Modern Amenities and Free Wi-Fi
The Best Western Hotel Plaza, located just 200 metres from Central Station, boasts a range of modern amenities and complimentary Wi-Fi throughout the property.

Rooftop Terrace Breakfast
Start your day right with a generous breakfast buffet served on the rooftop terrace, offering a picturesque view of Castel Sant' Elmo and Certosa San Martino.

Convenient Location and Shuttle Services
Benefit from the hotel's strategic location near the Metro and Circumvesuviana trains, with shuttle services available to the port of Naples and Capodichino Airport for your convenience.

Experience comfort, convenience, and exceptional service at Best Western Hotel Plaza. Book now for an unforgettable stay!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 20 per day.

Location

Guest Reviews

8
Based on 1528 reviews
Cleanliness: 7.25
Service: 8.75
Location: 8.75
Room Quality: 7.75
Amenities: 7.75
Value for Money: 7.75
Food and Beverage: 8.25
Overall Experience: 7.75
H
HIROYUKI • solo_traveller • jp
10
2026-05-30 • via Nuitee
N
Narek • couple • am
8
2026-05-28 • via Nuitee
G
Goffredo A • extended_group • us
7
2026-05-27 • via Nuitee
M
MARIA LUCIA • couple • co
8
Me pareció que está ubicado cerca a la estación de tren y eso es bueno pero los vecinos no son buenos
Pros:

El desayuno

Cons:

El vecindario

2026-05-26 • via Nuitee
B
Bianca • solo_traveller • ch
7
2026-05-26 • via Nuitee
M
Mary • solo_traveller • us
9
Pros:

Clean rooms, friendly staff and great breakfast! A hop, skip and jump to train station.

2026-05-25 • via Nuitee
M
Miroslav • family_with_children • sk
9
2026-05-24 • via Nuitee
M
marilyn • couple • us
8
Very convenient and reasonable
Pros:

The location

Cons:

No Kleenex box (tissue)

2026-05-24 • via Nuitee
B
Belchior • extended_group • br
7
Muito boa.
Pros:

Adora a cama, o chuveiro e a limpeza do local.

Cons:

Pedimos toalhas de banho para trocar no fim do dia, após uma estadia já, e nos foi informado que não havia toalha de banho para entregarem na recepção após o horário da limpeza dos quartos. Assim sendo, nos entregaram duas toalhas de rosto para nos secarmos pós banho.
A região parece ser bem perigosa a noite, mas nada que não seja possível enfrentar.

2026-05-23 • via Nuitee
E
EMMANUELLE • solo_traveller • fr
9
Très bien
Pros:

A côté de la gare (quartier populaire, pas touristique), très propre, bien équipé, bon petit déjeuner buffet, bon wifi, personnel sympathique

Cons:

Rien

2026-05-23 • via Nuitee
A
Anna • solo_traveller • it
7
una opzione da considerare per rimanere vicino alla stazione di Napoli centrale
Pros:

il personale gentile e disponibile, la qualità del materasso e dell'arredo delle camere, la scelta e in parte la qualità dei cibi della colazione

Cons:

l'insonorizzazione della mia camera, la dimensione davvero piccola (non sapevo nemmeno dove metterei cuscini del letto che non avrei utilizzato), l'assenza del bidet, l'acqua da bere a pagamento in camera

2026-05-20 • via Nuitee
S
Shashank • couple • ie
7
2026-05-19 • via Nuitee
P
Paulius • solo_traveller • lt
8
2026-05-19 • via Nuitee
D
Dorin • solo_traveller • ro
10
worthy place to stay in Naples for few days
Pros:

very good location with friendly team

Cons:

the room I stayed was little small

2026-05-18 • via Nuitee
A
Arnaldo dos Santos • solo_traveller • br
7
Pensarei duas vezes antes de retornar.
Pros:

Café da manhã

Cons:

Do barulho do quarto que me colocaram inicialmente, apesar de meus pedidos.

2026-05-18 • via Nuitee
M
marilyn • couple • us
8
The breakfast was sufficient and a good value
Pros:

Convenient to the train station

Cons:

Bathrooms are narrow and no tissue box

2026-05-18 • via Nuitee
A
ALESSANDRO • couple • it
7
Nel complesso buono
Pros:

L'addetto alla "reception" di nome Paolo, molto professionale, disponibile ed educato. Le signore della sala colazioni, garbate e sorridenti. La camera di cui si è avuto la disponibilità per il secondo pernottamento

Cons:

La camera del primo pernottamento. Le scale

2026-05-15 • via Nuitee
V
vincenzo • extended_group • it
8
Buono
Pros:

Pulizia e gentilezza staff

Cons:

La zona degradata

2026-05-15 • via Nuitee
A
Alice • solo_traveller • it
10
2026-05-15 • via Nuitee
V
Vincenzo • extended_group • it
10
2026-05-15 • via Nuitee