Spark by Hilton Ormond Beach Oceanfront

We arrived at the hotel late in the afternoon. There were no lights on; there were no cars in the parking lot. There was one woman standing literally in the front entrance. We were informed that the power had been off for two days and the hotel was closed. I asked why we weren't notified before we drove across the state. According to the lady at the entrance, "they were supposed to notify people." There was no telephone number for Hilton, 800Hotel, or anyone else. The following day, I received an email asking if "I" wanted to cancel my reservation. They offered to accept my cancellation without charge! There were no oceanfront properties with availability at that point, so we drove 5 1/2 hours for nothing. Our four-day beach retreat was trashed. We emptied a tank of gasoline. Lost a day traveling in Florida heat for nothing. Now I'm going to waste more time sharing this terrible service on every platform I can find, as well as send a formal complaint to Hilton. "Sorry" seems totally inadequate. No one could have predicted a weather-related outage ... but how about a phone call? The power had been out for two days by then and wasn't expected to be restored until Saturday.

I hate booking online or through a call center. I like having a person to talk to who can confirm my data, rates/dates/facilities, and who I can look for if things get screwed up. There was NO ONE to call. No telephone numbers for emergencies. Nothing! Just a lady in civilian clothes who was "sorry" but had no contact information. Even though the hotel had been closed for a second day, no provisions or arrangements had been made with another property; no call or text to at least save people the travel ... no comp for a future trip. NOTHING.

There's nothing we didn't like except having to go back home

Umm.. the electrical room right across from our room caught fire, my husband was clearing rooms before the smoke thing even went off.. and we have not been refunded. I had to find another hotel at 10pm. No one from Hilton has reached out.

We got stuck in the room, but maintenance came right up and fixed the door

HORRIBLE parking. Not enough spaces. And we were charged $10. a day. (Which I did not know in advance)

Could have had a little more options for the breakfast.

No waffles for breakfast.

My key was to a room that was occupied b another family. Then I was moved to another room that was dirty and I noticed a few dead roaches.

The room phone was inoperable, and there appeared to be mold or dark buildup on the bottom of the shower curtain liner. The most serious issue was a July 5 front-desk interaction involving my husband. He asked whether refrigerator/freezer space was available overnight for a cheesecake we were bringing home. We understand the hotel may not allow guest food in employee refrigerators; that policy was not the issue. The concern was that he reported the front-desk representative barely looked up, denied the request, and that he then heard a soft comment followed by laughter as he walked away. He felt embarrassed and mocked after asking a practical but uncomfortable question. I did not hear the exchange because I was parking the car, but when I entered the lobby shortly afterward, I saw him visibly upset and angry. We later reported the issue. Hilton opened a case, and the General Manager responded with an apology and said the matter would be addressed internally. I appreciated that response, but the incident and room issues still significantly affected the stay.

No microwave in room or coffee pot and coffee was cold in lobby had to wait till 6 am to get coffee in breakfast room and breakfast had no meat or hot foods