The Stuart Hotel, Derby City Centre, Sure Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
7.4 (3596 reviews)
119 London Road , Derby , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Need for maintenance in some areas

Categories

Cleanliness
6.23
Some complaints about cleanliness in hallways and furniture, but overall room was clean.
Service
8.2
Staff were notably helpful and friendly, receiving consistent praise across reviews.
Location
8.24
Well-located with many guests appreciating the accessibility to town and attractions.
Room Quality
6.69
Rooms were generally good for the price, though some areas needed maintenance.
Amenities
7.22
Fair amenities with no major complaints, but room for improvement noted in some reviews.
Value for Money
7.68
Good value highlighted, though some guests expected more for the price.
Food and Beverage
7.73
Breakfast was well-received, with great variety and quality.
Overall Experience
7.2
Generally positive experience with some minor issues, but good value overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:24

Property Description

Modern Bedrooms and Amenities
The Stuart Hotel offers 100 modern bedrooms equipped with flat screen TVs, 24-hour room service, and private bathrooms. Guests can enjoy the comfort of bespoke wooden furniture, designer fabrics, and original artwork in each room.

Dining and Entertainment
Indulge in modern British cuisine at the XS restaurant with a fine wine selection, or sip on cocktails and snacks at the stylish Liquid Bar, open until late. Enjoy live sports on BT and Sky channels while unwinding after a long day of exploring the city.

Convenient Location
Located just a 5-minute walk from the Intu Shopping Centre and Derby Train Station, The Stuart Hotel is the perfect base for exploring Derby. With nearby attractions like Derby Cathedral and Pride Park, as well as easy access to the University of Derby and East Midlands Airport, convenience is key during your stay.

Experience comfort, convenience, and style at The Stuart Hotel. Book now for an unforgettable stay in Derby.

Important information:

Kindly note the property only accepts credit or debit cards, and cannot take cash payments.

There is ongoing maintenance work and refurbishments at the hotel currently. As such, our restaurant is serving a very limited menu. If you have any queries, please contact reception on 01332 340633 or [email protected] are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EMA

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 3596 reviews
Cleanliness: 6.23
Service: 8.2
Location: 8.24
Room Quality: 6.69
Amenities: 7.22
Value for Money: 7.68
Food and Beverage: 7.73
Overall Experience: 7.2
S
Steve • solo_traveller • gb
5
Tired and dirty furnishings.
Pros:

Friendly staff, good location - and you can open the windows ( important to me)

Cons:

Furnishings a bit tired - but even worse was fact that there were items of dirt stuck to the bedside units - obviously had not had a deep clean for some time. Also mould stains in bathroom - sealant needs a refresh. Also dirty behind "soap rack" on the wall.

2026-09-19 • via Nuitee
M
Mark • couple • gb
10
Pros:

We always stay at The Stuart Hotel when to visit Derby, The staff couldn’t do enough for us as we recently a family bereavement , Lauren your manager went above and beyond helping us and generally just sitting and chatting making sure that we were ok, 10/10

Cons:

Nothing at all, it was perfect

2026-09-19 • via Nuitee
K
Kaur • solo_traveller • gb
1
Never come back agin
Pros:

I liked the walks had to slow anxiety i have. I came to visit my children requested for food to put in a fridge I was let down even though I'd expressed it before hand. The morning I left I left with food damp that was my money on children's food wastes

Cons:

Nothing apart from the best the size of the room the staff was unpleasant

2026-09-18 • via Nuitee
R
Rowena • solo_traveller • gb
4
2026-09-17 • via Nuitee
A
Andy • couple • gb
9
Perfect for Arboretum visit .
Pros:

Room was cosy enough, the breakfast was fab. Staff very friendly and helpful .

Cons:

The bath needed a little more cleaning .

2026-09-17 • via Nuitee
L
Lee • solo_traveller • gb
8
Planning ti stay again soon
Pros:

Great location, friendly staff, nice breakfast.

Cons:

Rooms a bit tired, but very clean

2026-09-17 • via Nuitee
H
Hamdallah • couple • gb
9
2026-09-16 • via Nuitee
G
Geoffrey • couple • gb
7
we were competing in the British Masters champs at the atlletics stadium. We met up with friends
Pros:

good location, next to Tesco express where we were able to get breakfast things

Cons:

bath that was difficult to get in & out, should have a hand rail to aid people or..... get rid of the bath & have a walk-in shower

2026-09-16 • via Nuitee
L
Laszlo • couple • gb
10
2026-09-15 • via Nuitee
K
KAREN KAYE MARIE • solo_traveller • gb
8
Was promised biscuits in my room from owner of The Stuart Hotel on my next visit disappointed no bis
Pros:

Lots of choices at Breakfast
My only gripe was I asked the server for poached eggs on brown toast no butter. I was told I had to make my own toast, I explained I wanted the eggs on the toast so I will make it and give it to the server I made toast but now have to wait until the server was available to give her my toast
Most hotels I have stayed in this has never been a problem
I believe because this is a buffet style breakfast the things that you ask for off the buffet should be served with a higher standard
It what separate Marriott from Premier Inn

Cons:

Please read the what you like box

2026-09-14 • via Nuitee
S
sally • couple • gb
8
Great stay the rooms are clean & fresh but in need of a touch up here & there in the rooms
Pros:

The location to the train station & to town centre

Cons:

No issues

2026-09-14 • via Nuitee
A
Angela • couple • gb
7
Staff friendly, hotel a little dated but clean
Pros:

Breakfast ok but bacon really hard. Empty trays had to wait for food.

Cons:

If you are having a bath, the soap/shower gel provided doesn’t come out of the holder. Ok if you’re having a shower but not good if having a bath.

2026-09-14 • via Nuitee
C
Claire • solo_traveller • gb
8
Comfortable enough stay
Pros:

Quiet nights sleep. Staff very friendly and helpful. Good size room.

2026-09-13 • via Nuitee
T
The Moaning • solo_traveller • gb
1
2026-09-13 • via Nuitee
N
Nigel • couple • gb
8
very good 4 night break
Pros:

Breakfast was hot and very good--location excellent but a bit more than the 2 minutes walk from the station that the hotel states-more like 10 minutes.Room was fine but just a bit cramped between the bed and the dressing table.

Cons:

Would have preferred a walk in shower as i am getting a bit older and the bath one was a touch difficult to get in and out of.

2026-09-13 • via Nuitee
R
riley • extended_group • gb
8
Very good value for money. Good night sleep, all basic amenities available. Enjoyed my stay here.
Pros:

Very good breakfast.
Comfortable beds
Ample parking
Location
Helpful staff

Cons:

Unfilled shower gel
Parts of the bathroom could do with a deeper clean
Old TV - no wifi/Internet capability

2026-09-13 • via Nuitee
S
Statham • solo_traveller • gb
10
2026-09-13 • via Nuitee
S
Stone • solo_traveller • gb
9
2026-09-13 • via Nuitee
G
Goodluck Thompson • couple • gb
10
Pros:

The staff are very welcoming the hotel is clean

2026-09-13 • via Nuitee
D
Dorothy • couple • gb
8
Staff members were very helpful and friendly
Pros:

Locality to shopping and properties to visit

Cons:

It is clean

2026-09-12 • via Nuitee