Quality Inn & Suites

Hotels
Quality Inn
7 (885 reviews)
351 York Street , Williamsburg , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Poor amenities

Categories

Cleanliness
5.89
Several mentions of cleanliness issues, including mold and low-quality maintenance.
Service
8.36
Positive feedback about staff friendliness and responsiveness, particularly highlighting AJ's excellent customer service.
Location
8.4
Many reviews praised the excellent location close to attractions.
Room Quality
6.85
Rooms were noted as clean and well-maintained, with some comments on needing repairs.
Amenities
6.38
Some amenities like the fitness center were not available; hot tub not functioning.
Value for Money
6.84
Generally perceived as reasonable for the price, though experiences varied.
Food and Beverage
6.39
Feedback was mixed on food quality and diversity at breakfast.
Overall Experience
6.86
Mixed reviews overall, but some guests left satisfied despite several drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:40

Property Description

Convenient Location
Located just half a mile from the Colonial Williamsburg Historic Area, our Virginia hotel offers easy access to the area's top attractions. The College of William and Mary and Busch Gardens Williamsburg amusement park are also a short distance away.

Modern Amenities
Enjoy a comfortable stay in our non-smoking rooms equipped with essential amenities such as a coffee maker, work desk, cable TV, and refrigerator. Stay connected with free WiFi, take care of business at the on-site business center, and stay active at the indoor pool and fitness center.

Complimentary Services
Start your day right with complimentary coffee in the lobby before exploring the nearby historic Jamestown Settlement, just a 15-minute drive away.

Book your stay with us now for a memorable experience in Williamsburg!

Important information:

Please note, pets are allowed for an additional fee. There is a limit of two pets to a room.

Please note, there will be a penalty charged for smoking inside the hotel.

The elevator is currently undergoing maintenance and will be out of order until further notice. We apologize for any inconvenience this may cause.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7
Based on 885 reviews
Cleanliness: 5.89
Service: 8.36
Location: 8.4
Room Quality: 6.85
Amenities: 6.38
Value for Money: 6.84
Food and Beverage: 6.39
Overall Experience: 6.86
M
Maloney solo_traveller us
4
Okay
Pros:

The area

Cons:

Dead bugs on the floor, pretzels under the air conditioner. The shower left water on the floor

2026-08-24 via Nuitee
Q
Quesenberry couple us
1
Terrible
Pros:

Breakfast was bad, room dirty , out dated , and they changed the size of my room. Ask for king got tiny room.over charged also...charge deposit that was never returned. Will not stay there again!

Cons:

Nothing

2026-08-22 via Nuitee
S
Stallings solo_traveller us
1
Pros:

I loved the location.

Cons:

Everything else. They lied about having an ev charger. They had one but it didn't work but the clerk at the desk said there wasn't one at all. We literally had to find am ev charger at 1am. Thankfully one was 4 miles away. The pool was like swimming in the ocean. Not heated. A cleaning lady confirmed it was broken. The "hot breakfast" consisted of bread and sugar. No protein whatsoever. Our tv didn't work. It glitched and there was hardly a picture or sound on most channels. The internet connection was so bad we couldn't even use our own phones because we had no service. Even when we tried to use our own personal Wi-Fi. The bathroom was a little dirty. We showered with flip flops on in the tub. They said there was a restaurant called Papa Nachos attached next door that didn't exist. It had been long gone. So I feel like it's safe to say false advertising is what this hotel does. And it needs to be stopped as soon as possible. Then on top of all of this someone from this hotel tried to ILLEGALLY withdraw 150.00 from my checking account. Thank God I lock my debit card because of scams so they didnt get any extra money. I was told by booking i would hear a response in 48 hours but that was almost 2 weeks ago. Other then that nothing. I'll definitely choose another booking site as well as a different hotel. This was supposed to be a vacation for my wife's birthday and we came from Baltimore Maryland. Almost 200 miles we drove. So thank you so much comfort inn for making it as miserable as possible. Im not internet savvy but I'll do my best to tell everyone NEVER go here. Or at least know what you're getting yourself in to

2026-08-22 via Nuitee
C
Cara couple us
10
2026-08-22 via Nuitee
B
Bill couple us
9
2026-08-21 via Nuitee
H
Holly solo_traveller us
6
Pros:

Great size pool
Clean
Friendly

2026-08-20 via Nuitee
S
Sabrina couple us
1
Pros:

Nothing at all

Cons:

Then hallways smelt like a bad off must smell the rooms had mildew in the tub , in the sheets it was brown particles.

2026-08-20 via Nuitee
J
Jennifer family_with_children us
9
2026-08-18 via Nuitee
B
Bearriz couple us
7
2026-08-17 via Nuitee
H
Herminio family_with_children us
7
Good location and room, but disappointing breakfast.
Pros:

Room was good.

Cons:

Breakfast did not have any eggs. The photos on the website make it seem that there are eggs and other hot foods options. This was one of the main reasons for choosing this hotel. But we were disappointed to wake up and find out that there weren’t any hot items as it looked like in the pictures. Also, while there is a coffee machine in the main lobby, there is no water.

2026-08-17 via Nuitee
H
Houff solo_traveller us
7
Pros:

I slept well.

Cons:

Tub has slow drainage and breakfast terrible

2026-08-16 via Nuitee
K
KristelPippi solo_traveller us
5
Lower your expectations
Pros:

Field with horses across the street.
Plenty of parking.
Second room was clean and the AC worked well.
My son liked the pool - indoor/covered but you have to walk a few steps outside before entering the pool area. Plenty of chairs and towels were provided.

Cons:

First room was moldy and mildewy, had a literal roach crawling across the wall, and there was a big smear of toothpaste on the bathroom door. It seemed the room should have been out of order.
Second room was better, but the refrigerator had a hard time staying cold, and the hallway smelled of marijuana. We were too tired to go to another hotel. Later we noticed the room door looked like it had been pried open in the past.
Breakfast options were limited, and the attendant tried to tell us breakfast was over but it was only 9:15, and breakfast is open until 10:00.
Odd layout of the hotel - the courtyward makes for a long walk to get to some rooms.

2026-08-14 via Nuitee
K
Kevin family_with_children us
1
2026-08-14 via Nuitee
L
linzlo4 solo_traveller us
10
Thank you!
2026-08-13 via Nuitee
A
Ana family_with_children us
8
En general estuvo bien para estar durante una noche,
Pros:

Estaba limpio y cómodo,

Cons:

Que en las especificaciones diga que el desayuno está incluido, solo había cereal y waffles, cuando esperábamos un desayuno más completo.

2026-08-13 via Nuitee
T
Tiffany couple us
6
2026-08-12 via Nuitee
M
Marquita couple us
6
Overall is was ok
Pros:

When I first came there it was smooth but when I wanted to stay a second night and I paid for it before check out time .Someone was trying to come in my room and the person said I thought you checked out I said no.Then around 1:00 the manager come knocking at my door asking again did I checkout I said no because I paid for my second night so he went back to check on it . So the issue was the person who check me in still had me for check out but did not put me in for check in even though I paid for it .Glad I had proof that I paid for second night .That was wierd to me and unprofessional.

2026-08-11 via Nuitee
A
Alexandre couple us
5
2026-08-11 via Nuitee
F
Fertinma couple us
1
Was not satisfied about this hotel
Pros:

The beds in the room was comfortable

Cons:

Dogs barking all times of night, people talking loud, slamming doors and did not have continental breakfast I was looking for. The toilet was kind of rocky and did not have a switch for the vent in the bathroom. And the A/C sounded like a truck starting up. Not a good hotel to stay at.

2026-08-11 via Nuitee
Z
Zulfiqar family_with_children us
3
Pros:

Ac was working. Location is closed to our vacation points

Cons:

Bathrooms were not cleaned, room refregiter was not working, room light next to door was out of order. They didn't have enough bulbs. Breakfast was not good enough.

2026-08-10 via Nuitee