Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Good breakfast options
Cons:
Long wait times at check-in
Issues with amenities
Food quality concerns

Categories

Cleanliness
9.2
Cleanliness was mentioned positively but also noted as an issue in some areas.
Service
10
Service was generally good, although there were issues with check-in efficiency.
Location
10
Location not specifically covered, assumed standard quality for this hotel tier.
Room Quality
10
Room quality noted as good, with cleanliness highlighted positively.
Amenities
9.2
Amenities had notable issues such as a non-working jacuzzi.
Value for Money
9.7
Value for money rated down due to unexpected charges.
Food and Beverage
8.7
Food quality criticized, with issues at breakfast and cafe.
Overall Experience
10
Overall experience was negatively impacted due to check-in issues and food quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:00

Property Description

Luxurious Accommodation
Sheraton Astana Hotel, centrally located in Astana near Abu Dhabi Plaza, offers elegant rooms with modern amenities including flat-screen TVs, mini-bars, and coffee machines. Enjoy a comfortable stay with free WiFi and room service.

Relaxing Spa & Fitness Facilities
Unwind at Sheraton Spa & Fitness which boasts swimming pools for both kids and adults, a hammam, and a sauna. Pamper yourself with rejuvenating treatments and stay active during your stay.

Exclusive Club Lounge Access
Upgrade to a suite with Club Lounge access for a VIP experience. Indulge in complimentary breakfasts, snacks, and drinks while enjoying private concierge services and a designated area for business meetings.

Book now for a luxurious stay at Sheraton Astana Hotel and explore the iconic landmarks nearby!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.6
Based on 2546 reviews
Cleanliness: 9.2
Service: 10
Location: 10
Room Quality: 10
Amenities: 9.2
Value for Money: 9.7
Food and Beverage: 8.7
Overall Experience: 10
Z
Zhastalap • solo_traveller • kz
10
2026-10-17 • via Nuitee
D
Dmitry • family_with_children • ru
10
2026-10-15 • via Nuitee
S
Saule • couple • kz
10
2026-10-14 • via Nuitee
S
Sholpan • family_with_children • kz
10
2026-10-13 • via Nuitee
G
Gulzhan • solo_traveller • kz
10
2026-10-13 • via Nuitee
N
Nikolay • solo_traveller • ru
8
2026-10-12 • via Nuitee
A
Alexander.v.Mironenko • extended_group • ru
10
Pros:

Всё отлично. Персонал на ресепшн, завтраки, ужины, чистота, wi-fi, расположение. Получил апгрейд номера, разрешили немного задержаться при выезде.

Cons:

недешево

2026-10-11 • via Nuitee
E
Essemgul • couple • kz
10
2026-10-10 • via Nuitee
S
Saida • family_with_children • kz
10
Pros:

Отель чистый,уютный и современный
В номере есть все необходимое
В отеле хороший ресторанчик с очень вкусным бешбармаком и сезонными коктейлями «Emiliya»
Отдельное спасибо внимательному персоналу отеля,к сожалению по приезде мы с дочерью слегли с высокой температурой и сутки не выходили из номера,персонал звонил и спрашивал чем нам помочь,приносил наши доставки,хотя некоторые по регламенту нужно было лично забирать с ресепшена,а к вечеру принесли нам комплиментарно чай с медом и лимоном,также раскраски для дочери!Было очень мило с их стороны и конечно чуть облегчило наше состояние!
В дальнейшем тоже будем останавливаться тут🙌🏽

2026-10-10 • via Nuitee
A
Aliya • solo_traveller • kz
10
2026-10-10 • via Nuitee
A
Alena Poremsky • couple • ca
9
Pros:

Excellent location , easy to get anywhere, as well next to AD Mall

Cons:

Breakfast - overpriced. However excellent Coffee shop around the corner next to entrance to AD Mall.

2026-10-09 • via Nuitee
H
Hugo Chudyson • solo_traveller • br
9
2026-09-19 • via Nuitee
N
Necdet • couple • tr
10
2026-09-18 • via Nuitee
O
Olga • couple • ru
9
Отличный отель
Pros:

Хорошее расположение. Чистый большой номер. Вежливый персонал

Cons:

Убер не подъезжает ко входу из-за шлагбаума

2026-09-18 • via Nuitee
Грохотова • solo_traveller • kz
10
2026-09-18 • via Nuitee
A
Amer • solo_traveller • qa
6
2026-09-17 • via Nuitee
N
NURLAN • solo_traveller • kz
9
2026-09-17 • via Nuitee
S
Seilkhanova • solo_traveller • kz
10
Очень понравилось. Всегда буду иметь в виду когда в Астане. 🤞👌
Pros:

Все организовано. Спокойно. Без суеты 👌

2026-09-16 • via Nuitee
A
Agnes • family_with_children • sk
10
2026-09-16 • via Nuitee
A
Aliya • solo_traveller • kz
8
2026-09-16 • via Nuitee