Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Good breakfast options
Cons:
Long wait times at check-in
Issues with amenities
Food quality concerns

Categories

Cleanliness
9.2
Cleanliness was mentioned positively but also noted as an issue in some areas.
Service
10
Service was generally good, although there were issues with check-in efficiency.
Location
10
Location not specifically covered, assumed standard quality for this hotel tier.
Room Quality
10
Room quality noted as good, with cleanliness highlighted positively.
Amenities
9.2
Amenities had notable issues such as a non-working jacuzzi.
Value for Money
9.7
Value for money rated down due to unexpected charges.
Food and Beverage
8.7
Food quality criticized, with issues at breakfast and cafe.
Overall Experience
10
Overall experience was negatively impacted due to check-in issues and food quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:00

Property Description

Luxurious Accommodation
Sheraton Astana Hotel, centrally located in Astana near Abu Dhabi Plaza, offers elegant rooms with modern amenities including flat-screen TVs, mini-bars, and coffee machines. Enjoy a comfortable stay with free WiFi and room service.

Relaxing Spa & Fitness Facilities
Unwind at Sheraton Spa & Fitness which boasts swimming pools for both kids and adults, a hammam, and a sauna. Pamper yourself with rejuvenating treatments and stay active during your stay.

Exclusive Club Lounge Access
Upgrade to a suite with Club Lounge access for a VIP experience. Indulge in complimentary breakfasts, snacks, and drinks while enjoying private concierge services and a designated area for business meetings.

Book now for a luxurious stay at Sheraton Astana Hotel and explore the iconic landmarks nearby!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    People 5 years old and over stay for KZT 11,200 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 2422 reviews
Cleanliness: 9.2
Service: 10
Location: 10
Room Quality: 10
Amenities: 9.2
Value for Money: 9.7
Food and Beverage: 8.7
Overall Experience: 10
T
Tahir • solo_traveller • gb
10
2026-05-28 • via Nuitee
I
Ilya • extended_group • ru
10
Pros:

вкусный завтрак, неплохие рестораны разной кухни, вкусно покушали.

Cons:

можно запутаться в парковке

2026-05-27 • via Nuitee
Мунира • couple • kz
9
2026-05-26 • via Nuitee
Есенгелді • couple • kz
6
2026-05-25 • via Nuitee
Y
Yerbolat • couple • kz
10
все нормально
Pros:

Отель

Cons:

Температура в комнате

2026-05-24 • via Nuitee
T
Tamerlan • solo_traveller • kz
9
2026-05-24 • via Nuitee
A
Aruzhan • couple • kz
7
Хорошо отдохнули, обязательно вернемся еще
Pros:

Наш отдых прошел великолепно! Учли нашу годовщину и принесли в качестве презента-тортик🥰Номер был чистый и просторный, и очень любезный персонал!

Cons:

Единственное неудобство для меня, что зона для курения на третьем этаже.Пришлось несколько раз спускаться с девятого этажа

2026-05-24 • via Nuitee
D
Dana • solo_traveller • kz
8
2026-05-22 • via Nuitee
N
Nana • solo_traveller • ge
9
2026-05-22 • via Nuitee
O
Ohud • solo_traveller • sa
10
2026-05-21 • via Nuitee
I
Inna • solo_traveller • ua
9
2026-05-20 • via Nuitee
Берсекенев • solo_traveller • kz
10
Pros:

Всё

Cons:

Всё

2026-05-20 • via Nuitee
Y
Yerlan Arapov • solo_traveller • kz
10
Pros:

Всё

2026-05-19 • via Nuitee
E
Ekaterina • couple • ru
10
Best option in Astana
Pros:

Best option in Astana: amazing staff, exceptionally clean and comfortable rooms, top location.

Cons:

-

2026-05-19 • via Nuitee
A
Akerke • couple • kz
10
2026-05-19 • via Nuitee
S
Shahnoza • couple • uz
2
Pros:

Ничего

2026-05-19 • via Nuitee
Y
YERDAN • solo_traveller • kz
1
Cons:

Дата инцидента: 3 мая 2026 года

Мне было отказано в доступе в ресторан Emilio без предоставления внятного и обоснованного объяснения, несмотря на готовность воспользоваться платными услугами.

Сотрудники не смогли четко обозначить причину отказа, а попытки урегулировать ситуацию через менеджмент результата не дали — диалог фактически отсутствовал.

При этом обращает на себя внимание дисбаланс в подходе отеля к разрешению конфликтов: в ситуациях, где, по мнению отеля, нарушителем является гость, оперативно применяются жесткие меры (включая привлечение полиции), однако в обратных случаях отель уклоняется от ответственности и не предлагает решений.

Подобная практика свидетельствует о системной проблеме в управлении клиентским опытом и противоречит стандартам сервиса, заявленным брендом Sheraton.

Для отеля данного уровня отсутствие прозрачности, отказ от коммуникации и игнорирование клиента в спорной ситуации являются недопустимыми

2026-05-18 • via Nuitee
Виктор • family_with_children • ru
10
2026-05-17 • via Nuitee
B
Berik • couple • kz
10
2026-05-17 • via Nuitee
I
Inna • couple • ua
9
Pros:

заботливый персонал - это визитная карточка отеля!

2026-05-17 • via Nuitee