Holiday Inn - the niu, Air Frankfurt Messe by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.1 (8716 reviews)
Leonardo-da-Vinci-Allee 30 , Frankfurt/Main , DE
+49 69 363963159

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location close to public transport, center, Rebstockpark and Messe
Comfortable beds and decent room comfort (AC)
Several guests reported clean/spotless rooms
24-hour reception and lounge area available
Good value for money mentioned by multiple guests
Friendly or polite staff noted in several reviews
Cons:
Inconsistent service: language barriers, lack of information, rigid check-in times
Breakfast service problems: understaffed, missing items, coffee-machine issues
Missing amenities in rooms (no wardrobe/insufficient hangers, no iron)
Bar/restaurant sometimes closed or unstaffed; no coffee at reception reported
Occasional cleanliness issues in some rooms (carpet, insects, poor housekeeping)
Parking issues (reserved spot missing on return)

Categories

Cleanliness
7.4
Mixed reports: several reviews praise spotless rooms and good cleaning, but multiple guests reported poor housekeeping in some rooms (carpet looked unkempt, spider/insect sightings, issues on arrival).
Service
6.8
Service is inconsistent: some staff described as friendly and polite, but frequent complaints about lack of information, language barriers, rigid check-in, unstaffed bar and overwhelmed breakfast staff.
Location
9.4
Strong positive sentiment: repeatedly noted as close to public transport, near Rebstockpark/center and Messe, convenient for short stays and accessible to local attractions.
Room Quality
7.6
Rooms often comfortable (good beds, AC) but several mentions of poor lighting, odd/dated furnishings, lack of wardrobe/storage and occasional insect sightings.
Amenities
7.9
Basic amenities available (24h reception, AC, lounge), but gaps noted: missing wardrobes/irons, occasional absence of bar/restaurant service and no coffee at reception in some stays.
Value for Money
8.6
Generally seen as good value: guests explicitly mention good value for money and reasonable short-stay pricing, despite service/amenity inconsistencies.
Food and Beverage
7.9
Inconsistent breakfast experience: some guests report good, plentiful breakfast while others describe staffing issues, lack of items and coffee/coffee-machine problems.
Overall Experience
9.2
Overall stays are positive for many guests (repeat guests, recommended for short stays), though recurring service and occasional cleanliness/amenity issues temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Modern Hotel with Convenient Location
Experience the vibrant city of Frankfurt/Main at the stylish niu Air hotel. Located just a few kilometers away from major attractions like Messe Frankfurt and Senckenberg Natural History Museum, this hotel offers a perfect blend of comfort and convenience.

Comfortable Rooms and Essential Amenities
Relax in well-equipped rooms featuring a flat-screen TV, private bathroom, and safety deposit box for your valuables. Enjoy the convenience of free WiFi and the option for private parking during your stay.

Helpful Multilingual Staff and Nearby Attractions
Our multilingual staff, fluent in German and English, are ready to assist you with any inquiries. Explore nearby landmarks such as Goethe House and German Film Museum with ease.

Book now and make the niu Air your home in Frankfurt/Main.

Important information:

Please note that children up to 12 years old are charged half of the regular breakfast price (EUR 7.25). For children from 12 years the full price (14.50 EUR) has to be paidGuests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.1
Based on 8716 reviews
Cleanliness: 7.4
Service: 6.8
Location: 9.4
Room Quality: 7.6
Amenities: 7.9
Value for Money: 8.6
Food and Beverage: 7.9
Overall Experience: 9.2
J
Jasmin • family_with_children • ch
10
Pros:

Nettes Personal

2026-10-31 • via Nuitee
M
Muhammad • family_with_children • de
7
2026-10-30 • via Nuitee
A
Anke • solo_traveller • be
6
Pros:

Vriendelijk personeel

Cons:

Beperkt ontbijt

2026-10-29 • via Nuitee
V
Viola • solo_traveller • it
5
Übernachtung Marathon 2026
Pros:

Die Zimmer und das Bad sind sehr schön und großzügig. Hier war auch alles sehr sauber. Die Anbindung zum ÖV ist super und die Nähe zum superschönen Rebstockpark ist perfekt

Cons:

Das Personal ist kaum auskunftsfähig, auch wegen Sprachbarrieren, aber mehr wegen Informationslücken.
Das Personal ist stur! Punkt 15:00 wird eingecheckt und keine Sekunde früher! Auch wenn schon 10 Leute vor der Rezeption stehen.
Die Bar war nicht besetzt.
Das Frühstückspersonal war komplett überfordert. Keine Tassen, Störungen an den Kaffeemaschinen wurden nicht erkannt, der Boden war voll gekrümelt und voll geplempert, es fehlte an Brot und Brötchen..... Auf alles mussten die Damen aufmerksam gemacht werden
Vor dem Hotel standen leere Bierflaschen vin den Rauchern. Ob der Raucherbereich genau vor dem Eingang sein muss, ist auch fraglich.
Frankfurt hat definitiv noch Luft nach oben, was den Service betrifft

2026-10-29 • via Nuitee
M
Mohammed Misfar • couple • de
9
Pros:

Spotless room. Good air conditioning. Very close to transportation. 24 hours reception. Overall I would stay here again

Cons:

No closet/wardrobe. Only just few hangers mear the mirror

2026-10-29 • via Nuitee
J
Jurica • family_with_children • nl
3
2026-10-27 • via Nuitee
B
Bernhard • family_with_children • at
10
Fehlbuchung
Pros:

Frühstück war gut und reichlich.

Cons:

Trotz Angabe gab es keinen Restaurant und Barbetrieb.

2026-10-27 • via Nuitee
A
Attea Christian Gauthier • extended_group • de
9
2026-10-27 • via Nuitee
J
Jurica • family_with_children • nl
3
2026-10-27 • via Nuitee
C
Cole • couple • bh
9
Beautiful hotel
2026-10-27 • via Nuitee
A
Andre • couple • at
5
Ok aber nicht noch einmal
Pros:

Betten und Matratzen waren gut und bequem

Cons:

Zimmer schlecht beleuchtet.
Seltsame Ausstattung für ein Premiumzimmer.
Keine bzw zu wenig Hacken im Bad.
Kein Schrank oder vernünftiges Regal für die Wäsche.
Alte Klebestreifen an der Wand
Teppich wirkt durch seine Farben dreckig und ungepflegt
Personal er unfreundlich, kein Dienstleister

2026-10-26 • via Nuitee
N
Nirupam • couple • de
8
Pros:

Location, public transport

Cons:

No coffee was served from the reception bar

2026-10-26 • via Nuitee
B
Birgit • couple • de
8
Betten waren bequem
Pros:

Die Lage ist nah zum Zentrum

2026-10-26 • via Nuitee
L
Leanne • couple • nl
10
2026-10-26 • via Nuitee
J
Jóhann • family_with_children • is
9
2026-10-26 • via Nuitee
A
Agamyrat • couple • tm
7
2026-10-26 • via Nuitee
D
Darko • couple • ba
9
Preporucujem
Pros:

Objekat cist i uredan. Lako dostupan centar grada, blizu stanice. Ljubazno osoblje, dobra vrijednost za novac..

Cons:

Nema ormara u sobi, nema pegle za veš.

2026-10-26 • via Nuitee
S
Senday • extended_group • es
1
No stay
Pros:

I couldn’t stay in the hotel because they said there’s no rooms available.

Cons:

I couldn’t stay in the hotel because they said there’s no rooms available.

2026-10-26 • via Nuitee
S
Santara • extended_group • de
8
2026-10-26 • via Nuitee
S
Shahrukh • couple • de
10
2026-10-25 • via Nuitee