Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
Great location
High quality amenities
Cons:
Value for money concerns
Room size may not meet expectations

Categories

Cleanliness
9.21
Mentioned as clean in several reviews, appropriate for a high-end hotel.
Service
9.58
Consistently praised for courteous and helpful staff, with specific mentions of exceptional service.
Location
9.42
Multiple reviews highlight the great location, particularly in Roppongi.
Room Quality
8.87
Mentioned as spacious and comfortable, though some noted smaller room sizes.
Amenities
9.4
Spa and gym facilities received positive feedback, indicating high quality.
Value for Money
8.16
Criticism of being overpriced relative to what’s offered.
Food and Beverage
9.51
Several reviews lauded the exceptional food quality, particularly breakfast.
Overall Experience
9.48
Generally very positive sentiments about the overall stay experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:33

Property Description

Luxurious Accommodation
Grand Hyatt Tokyo offers stylish and modern rooms with warm wood furnishings and Japanese aesthetics. Each room features a rain shower, deep soaking limestone bathtub, flat-screen TV, and complimentary yukata robes for ultimate relaxation.

Dining Excellence
Indulge in a culinary journey at the hotel's 10 restaurants and bars offering a diverse range of international cuisine. From French delicacies to Japanese sushi and seasonal kaiseki dishes, guests can savor a variety of flavors in unique settings like open-air terraces or a jazz lounge with live music.

Relaxation and Recreation
Guests can unwind with spa treatments at Nagomi Spa, take a dip in the indoor swimming pool with natural stone designs, or enjoy massages at the Fitness Center. The hotel's central location in Roppongi Hills allows for easy access to shopping, dining, and entertainment options.

Book your stay at Grand Hyatt Tokyo for a luxurious and unforgettable experience.

Important information:

Smoking is permitted only in designated smoking areas at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HND

Location

Property Video

Guest Reviews

9.2
Based on 591 reviews
Cleanliness: 9.21
Service: 9.58
Location: 9.42
Room Quality: 8.87
Amenities: 9.4
Value for Money: 8.16
Food and Beverage: 9.51
Overall Experience: 9.48
Y
yoshihiro • family_with_children • jp
10
2026-08-29 • via Nuitee
D
DUNLOP • solo_traveller • jp
10
2026-08-28 • via Nuitee
R
ronkjacob • NONE • New York City, New York
10
Tokyo Visit
Pros:

Recently stayed at the Grand Hyatt when we were in Tokyo - great hotel, great for families, easy access to many things, restaurants, shopping, travel hub. Would recommend!

2026-08-27 • via Tripadvisor
M
Mirjana • couple • au
10
2026-08-26 • via Nuitee
V
Virginia • couple • us
9
2026-08-25 • via Nuitee
B
Barbara • couple • jp
10
Wonderful hotel with truly exceptional staff
Pros:

The staff was amazing

Cons:

All good

2026-08-25 • via Nuitee
H
HIROYUKI • couple • sg
8
2026-08-23 • via Nuitee
V
Virginia • couple • us
9
Pros:

Central and easy

Cons:

Modern and clean

2026-08-23 • via Nuitee
P
PauloGandra2014 • NONE • Gondomar, Porto District, Northern Portugal
10
Holliday
Pros:

An Exceptional Stay – Absolutely Wonderful Hotel! ⭐⭐⭐⭐⭐

We had an absolutely wonderful experience at this hotel. From the very first moment, we were welcomed with genuine warmth, professionalism and attention to detail, which made our stay truly special.

The hotel is beautiful, elegant and exceptionally well maintained. Our room was spotless, comfortable and very well equipped, with a lovely atmosphere that made us feel completely at home. The bed was incredibly comfortable, and everything was clearly designed with the guests’ comfort in mind.

One of the highlights was undoubtedly the staff. Everyone we encountered was extremely friendly, helpful and attentive. Their professionalism and genuine willingness to make our stay enjoyable really stood out. It is one of those rare hotels where you truly feel valued as a guest.

2026-08-21 • via Tripadvisor
V
Verena • solo_traveller • at
10
Pros:

Exceptional service, spacious room, excellent breakfast, great swimming pool.

2026-08-20 • via Nuitee
望月 • solo_traveller • jp
7
2026-08-20 • via Nuitee
S
Shaban • couple • au
10
Amazing
Pros:

Love the Resturants attached the bar and jazz music and smoking cigars was brilliant for me
Friendly staff very much 5 star service for me

Cons:

I would like to see a 3pm check out option if you were to pay extra
A lot of flights are in late afternoon would be easy to rest and then head off to airport

2026-08-19 • via Nuitee
K
katebY4777TA • Solo travel
2
Disappointing Experience
Pros:

I was very disappointed by my stay at Grand Hyatt Tokyo. I usually travel alone and choose my hotels carefully, so I expected a much higher level of hospitality from a luxury hotel of this reputation.

I was returning to the hotel from Roppongi Hills with a few classmates. The route back to the hotel rooms goes through the hotel’s own parking area, and while we were trying to find our way through it, a staff member abruptly told us, “You cannot pass through here.”

I explained that I was a hotel guest and simply wanted to get back to my room. Instead of apologizing for the misunderstanding or asking whether I was staying at the hotel, the staff member said nothing and simply pointed in a direction with his hand. I was genuinely surprised by how dismissive the interaction was.

What made it more uncomfortable was that my classmates were dressed casually, and it seemed that the staff member had assumed we were not hotel guests without even asking. Regardless of how guests are dressed, a luxury hotel should never make assumptions about whether someone belongs there. I happened to be wearing a Lanvin white shirt, a pencil skirt, a Chanel clutch and Manolo Blahnik sandals, but this should not matter—the basic expectation is simply to treat guests respectfully.

Breakfast was another disappointment. I asked for a window table but was told that it was not possible because I was with another person. Yet later, other two-person guests, and even a solo guest, were seated by the windows. I also tried several times to order a fresh egg dish, but no one came to take my order, so I ended up having only bread and fruit from the buffet.

There was also inconsistent information regarding the Amex Platinum breakfast benefit. The website indicated that breakfast could be taken through room service, while the front desk told me it was buffet-only. This discrepancy should be addressed.

Earlier in the same trip, I stayed at Mitsui Garden Hotel Nihonbashi, where the breakfast and service were outstanding. The contrast was striking.

For a hotel of this reputation and price level, I expected much more attentive, consistent and respectful hospitality. Unfortunately, this stay did not meet the standard I expect from a luxury hotel.

2026-08-18 • via Tripadvisor
G
gopis906 • NONE
10
Awesome place
Pros:

Excellent location, very friendly staff, nice rooms, and facilities. Overall, fantastic experience. Highly recommend.

2026-08-18 • via Tripadvisor
M
Monserrat • solo_traveller • cl
10
2026-08-16 • via Nuitee
W
Wholey • NONE • San Antonio, Texas
10
Great Hotel in Roppongi District
Pros:

Great hotel. Lovely staff. Very friendly. Excellent breakfast. Nice location allowing downtown Tokyo to become accessible. Roppongi is very nice. Ginza has more life, but would definatly go back again

2026-08-15 • via Tripadvisor
M
Mert • extended_group • tr
10
2026-08-14 • via Nuitee
C
colinwG2959DO • NONE
4
Operational Nightmare during Check-in/out and at Nagomi Spa
Pros:

Check-in and Check-out experience was painfully slow. Both took around 20 minutes each and each time, there were technical difficulties (printer during check-in and payment system during checkout). Check-out line was long and the front-desk attendant helping us check-out did not seem to understand the entire process and had to ask a colleague.

Nagoma spa was a scheduling nightmare and we did not get what we wanted and it felt like we were forced into getting treatments we did not want.
There was heavy miscommunication at Nagomi spa. We went to the spa in the morning to book an appointment later in the day. The spa attendant helped us book and confirm our two-person massage appointment. When we arrived during our scheduled appointment, we were only confirmed for one person and for a completely different massage. We had to re-schedule for a massage different from our original appointment. When I arrived for the re-scheduled appointment, they led us into different rooms, which was not the partners room that the attendant confirmed during the re-booking.

2026-08-13 • via Tripadvisor
R
Rkwok68 • Couples • Phoenix, Arizona
10
Polished Five-Star Stay in Roppongi with Excellent Service
Pros:

Executive summary: Great Roppongi location, comfortable upscale rooms, strong service, and good Amex FHR value. The gym is a little small for a hotel of this size, but overall I’d absolutely stay again.

Booked one night at the Grand Hyatt Tokyo through Amex Fine Hotels + Resorts after disembarking from a cruise. We arrived around 9:45 AM with our family of six. Our room wasn’t ready, but the hotel graciously stored all of our luggage while we explored Tokyo.

We returned around 1:30 PM and checked into an upgraded city-view King room. It was spacious by Tokyo standards, with a comfortable bed, polished five-star finishes, and a large bathroom with excellent water pressure.

The gym is somewhat small for a property this size, although it has modern Technogym equipment. There’s also an impressive large swimming pool and sauna.

Our FHR stay included a $100 USD credit, about ¥16,000, which we used at the onsite steakhouse. Several of the hotel restaurants were busy that evening, and it was convenient having so many dining options on property.

Service was a highlight. I needed to work very early the next morning, and the front desk kindly opened the business center early so I could have a quiet workspace.

The hotel is in Roppongi, surrounded by upscale shopping and plenty of restaurants. We normally stay around Shinagawa, but this was a nice change of pace.

Highly recommended. A comfortable, well-run luxury hotel in a great Tokyo location, and I would definitely stay here again.

2026-08-13 • via Tripadvisor
I
IGOR • family_with_children • ru
10
Pros:

Великолепный отель. Очень удобное расположение, соединен переходом с Mori Tower комплекса Roppongi Hills. Отель в прекрасном состоянии. Профессиональный и вежливый персонал. Большие номера, оснащены мебелью, включая шкафы и комоды, что для Японии редкость. Качественная сантехника, самый мощный напор воды из всех отелей, где мне приходилось бывать. В номерах есть все, что может пригодиться, даже кимоно). Понравился итальянский ресторан+. Все члены семьи остались довольны. Великолепный вид на город (18 этаж). Иногда в ясную погоду из окна видна Фудзияма))). Спасибо собственникам и работникам отеля.

Cons:

Нет вешалок для верхней одежды и зонтов в коридоре номера)

2026-08-13 • via Nuitee