Palmera Inn and Suites

Hotels
8.7 (4394 reviews)
12 Park Lane , Hilton Head Island , us
+18436865700

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean rooms
Exceptional service
Great location
Spacious rooms
Good breakfast
Cons:
Noise issues
Hot tub temperature
Pool closure
Sliding door maintenance

Categories

Cleanliness
8.46
Many reviews mentioned that the hotel was clean, but issues like dog noise and sliding bathroom door affected the perception.
Service
8.93
Customer service was highlighted as exceptional, particularly in responding quickly to room issues.
Location
8.87
Multiple reviews praised the location, consistently described as great.
Room Quality
8.52
Rooms were noted as spacious and comfortable, though maintenance issues impacted reviews.
Amenities
8.45
Amenities received mixed feedback with complaints about the hot tub and pool closure.
Value for Money
8.81
Favorable comments about reasonable pricing and good value received.
Food and Beverage
8.76
Breakfast received positive feedback, though some noted it lacked variety.
Overall Experience
8.83
Overall experiences were positive, with many guests expressing intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:58

Property Description

Luxurious Suites with Full Kitchens: Palmera Inn and Suites offers spacious suites with full kitchens, perfect for a comfortable and convenient stay just 2 miles from Hilton Head Island Beach and Shelter Cove Mall.

Relaxing Outdoor Pool and Hot Tub: Guests can unwind in the outdoor pool and hot tub after a day of exploring the island, or enjoy the private balcony in each suite for a peaceful evening.

Convenient Amenities and Services: From free WiFi and a fitness centre to bike rentals and a business centre, Palmera Inn and Suites ensures a hassle-free stay for both leisure and business travelers.

Experience the perfect blend of comfort and convenience at Palmera Inn and Suites - book now for an unforgettable stay on Hilton Head Island.

Important information:

Guests must be 21 yeas of age or older to check in.

For guests bringing pets, please note that only dogs are welcomed at this property. Please contact the property for additional information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAV

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

8.7
Based on 4394 reviews
Cleanliness: 8.46
Service: 8.93
Location: 8.87
Room Quality: 8.52
Amenities: 8.45
Value for Money: 8.81
Food and Beverage: 8.76
Overall Experience: 8.83
R
Richard • couple • us
10
Pros:

That the room had a full kitchen and plenty of room! The breakfast was very good and they offered turkey sausage because my wife cannot eat pork! The WiFi was excellent!

2026-07-04 • via Nuitee
T
Tiffany • solo_traveller • us
10
2026-07-03 • via Nuitee
M
Michele • solo_traveller • fr
9
Pros:

Les installations

2026-07-03 • via Nuitee
E
Eugene • family_with_children • us
10
Pros:

Clean, cozy, comfortable room with everything you need. Very decent breakfast. Convenient location.

Cons:

quite a noisy air conditioner

2026-07-02 • via Nuitee
M
Marianne • solo_traveller • us
9
We are not high rise people and loved the friendly staff. Very food breakfast choices and availability to bike paths.
Pros:

Very homey feeling

Cons:

Nothing I can think of . Beautiful memories

2026-07-02 • via Nuitee
J
Jerry • solo_traveller • us
10
2026-07-02 • via Nuitee
G
Garland • solo_traveller • us
4
The front desk
Pros:

The breakfast was great!

Cons:

The staff (receptionist) didn't demonstrate good customer service.

2026-07-01 • via Nuitee
C
Charlie • solo_traveller • us
10
2026-06-30 • via Nuitee
A
April • family_with_children • us
3
One of the loudest hotels that I have ever stayed at.
Pros:

The room was very nice and large. Front desk staff were friendly.

Cons:

There was a party our 1st night there at the main lobby and the noise from outside went on until 3 am. I'm not sure if it was people from the party or elsewhere. Regardless, the noise was terrible and we could not sleep. Also, I would recommend requesting a room away from the exit door as it slams very loudly. Cleaning staff are also very loud. Definitely not a quiet place to be.

2026-06-30 • via Nuitee
T
Tonning • family_with_children • no
8
2026-06-30 • via Nuitee
S
Sheena • family_with_children • us
10
2026-06-30 • via Nuitee
M
Maxine • couple • us
10
2026-06-29 • via Nuitee
M
Melody • couple • us
10
2026-06-29 • via Nuitee
M
Moore • extended_group • us
10
Cons:

Closer to the beach

2026-06-29 • via Nuitee
D
Deborah • solo_traveller • us
9
2026-06-29 • via Nuitee
J
Joseph • couple • us
10
2026-06-29 • via Nuitee
J
Jasmine • family_with_children • us
10
2026-06-28 • via Nuitee
S
Snyder • couple • us
10
Great experience.
Pros:

All was great. Front staff, excellent.

Cons:

That we couldn't stay longer. Our end , not on you guys.

2026-06-28 • via Nuitee
B
Bailey • solo_traveller • us
10
Pros:

It was quiet and staff left you alone

Cons:

I am not used to having to go two miles to a public beach

2026-06-27 • via Nuitee
Y
Yami • family_with_children • us
1
it was a ok hotel, i got more bad then good here.
Pros:

the pool was cool

Cons:

The customer service was terrible, it was only one person that i met that worked there that had any type of customer service. front desk lady was super rude! even when you call. i wouldn’t book again!

2026-06-27 • via Nuitee