Four Points by Sheraton Caguas Real

Hotels
•
Four Points by Sheraton
9.1 (354 reviews)
500 Alhambra en Granada Boulevard , Caguas , PR
+1 787-653-1111

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean facilities
Excellent customer service
Great location
Cons:
High pricing
Inconsistent air conditioning
Limited parking options

Categories

Cleanliness
9.4
Most guests remarked that the facilities were very clean and well-maintained, with praise for room cleanliness.
Service
9.9
Multiple reviews highlighted exceptional customer service, particularly mentioning staff friendliness.
Location
9.4
Guests appreciated the convenient and attractive location of the hotel, especially being close to amenities.
Room Quality
8.9
Rooms were mostly clean and comfortable, but some users noted issues like uncomfortable air conditioning.
Amenities
8.4
While amenities such as the pool and restaurant received some praise, areas for improvement were noted.
Value for Money
8.4
Pricing was mentioned as high compared to some expectations, affecting perceived value.
Food and Beverage
8.9
Food and beverage options received mixed reviews, with some guests enjoying the breakfast options.
Overall Experience
9.5
Overall, guests reported a positive stay, highlighted by service and cleanliness despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:02

Property Description

Mountain Retreat with Casino Excitement

Luxurious Amenities
Indulge in a stay surrounded by lush mountains at Four Points by Sheraton Caguas Real. Enjoy a comfortable room with a plush bed, daily bottled water, and complimentary Wi-Fi access.

Entertainment and Dining Options
Unwind at the on-site casino or take a dip in the outdoor pool. For fitness enthusiasts, there's a well-equipped gym, and golfers can tee off at the nearby course. X.O. Bistro offers delectable regional dishes, while Passion Lounge is perfect for tropical drinks and dancing.

Convenience and Relaxation
Just a short drive from San Juan city centre, this non-smoking hotel provides the perfect blend of convenience and relaxation. Book your stay now and experience the best of Caguas, Puerto Rico at Four Points by Sheraton Caguas Real.

Important information:

Please note that breakfast fees must be paid upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJU

Location

Guest Reviews

9.1
Based on 354 reviews
Cleanliness: 9.4
Service: 9.9
Location: 9.4
Room Quality: 8.9
Amenities: 8.4
Value for Money: 8.4
Food and Beverage: 8.9
Overall Experience: 9.5
O
Omar • extended_group • pr
6
Pros:

La limpieza del cuarto y el casino

Cons:

La atención del restaurante no me gustó ni la comida

2026-09-16 • via Nuitee
M
Mayrin • family_with_children • us
8
Pros:

Personal muy amable, confort de la habitación, limpieza y camas cómodas

Cons:

No había quien te ayudara con las maletas al llegar, tienes que estacionar el vehículo tú mismo y que no tenían servicio a la habitación

2026-09-15 • via Nuitee
L
Luis • solo_traveller • us
10
GREAT HOTEL
Pros:

I like the facilities, the super friendly staff, the delicious breakfast, and the location. I am very satisfied with the hotel and the staff. I plan to go back in the near future.

Cons:

I think the road to the hotel needs some work. It can look much better to match the beautiful hotel it takes you to.

2026-09-13 • via Nuitee
G
Garcia • solo_traveller • us
10
Pros:

The. room in 4th floor..silent and clean..

Cons:

The elevator startled me because it lurched suddenly.

2026-09-09 • via Nuitee
R
Richard • extended_group • pr
8
It served the purpose.
Pros:

Road to the entrances was very bad.

Cons:

Too pricey

2026-09-07 • via Nuitee
J
Jean • couple • pr
10
2026-08-31 • via Nuitee
A
Alberto • couple • pr
10
Pros:

Excelente servico. Buenas facilidades.

2026-08-27 • via Nuitee
M
Madeline • family_with_children • us
10
Pros:

Staff was friendly and courteous.

Cons:

The parking spaces were limited

2026-08-24 • via Nuitee
A
Adanelli • couple • us
10
2026-08-20 • via Nuitee
N
NEARY • solo_traveller • us
9
Good
Pros:

Parking very difficult as the gamblers take all the parking spots assigned for visitors..an assigned area should be assigned for hotel visitors

Cons:

Parking

2026-08-11 • via Nuitee
J
Josué Manuel • solo_traveller • pr
10
Nice place to stay
Pros:

Very nice place to stay and very clean

Cons:

None

2026-08-07 • via Nuitee
L
Lizbeth • solo_traveller • pr
9
2026-08-02 • via Nuitee
J
JOHANNA ALVAREZ • family_with_children • do
1
2026-07-24 • via Nuitee
J
JOHANNA ALVAREZ • family_with_children • do
1
2026-07-22 • via Nuitee
S
Santos • family_with_children • pr
9
2026-07-01 • via Nuitee
R
Rosa • family_with_children • us
8
2026-06-17 • via Nuitee
M
María Esther • couple • pr
10
Pros:

Todo bueno en general

Cons:

Me encantaria q tuviera jacuzzi

2026-06-14 • via Nuitee
E
Enrique • couple • us
10
2026-06-07 • via Nuitee
M
Myrnaliz • solo_traveller • us
10
2026-06-03 • via Nuitee
S
Santiago • family_with_children • pr
10
2026-05-27 • via Nuitee