Four Points by Sheraton Caguas Real

Hotels
•
Four Points by Sheraton
9.1 (350 reviews)
500 Alhambra en Granada Boulevard , Caguas , pr
+1 787-653-1111

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean facilities
Excellent customer service
Great location
Cons:
High pricing
Inconsistent air conditioning
Limited parking options

Categories

Cleanliness
9.4
Most guests remarked that the facilities were very clean and well-maintained, with praise for room cleanliness.
Service
9.9
Multiple reviews highlighted exceptional customer service, particularly mentioning staff friendliness.
Location
9.4
Guests appreciated the convenient and attractive location of the hotel, especially being close to amenities.
Room Quality
8.9
Rooms were mostly clean and comfortable, but some users noted issues like uncomfortable air conditioning.
Amenities
8.4
While amenities such as the pool and restaurant received some praise, areas for improvement were noted.
Value for Money
8.4
Pricing was mentioned as high compared to some expectations, affecting perceived value.
Food and Beverage
8.9
Food and beverage options received mixed reviews, with some guests enjoying the breakfast options.
Overall Experience
9.5
Overall, guests reported a positive stay, highlighted by service and cleanliness despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:02

Property Description

Mountain Retreat with Casino Excitement

Luxurious Amenities
Indulge in a stay surrounded by lush mountains at Four Points by Sheraton Caguas Real. Enjoy a comfortable room with a plush bed, daily bottled water, and complimentary Wi-Fi access.

Entertainment and Dining Options
Unwind at the on-site casino or take a dip in the outdoor pool. For fitness enthusiasts, there's a well-equipped gym, and golfers can tee off at the nearby course. X.O. Bistro offers delectable regional dishes, while Passion Lounge is perfect for tropical drinks and dancing.

Convenience and Relaxation
Just a short drive from San Juan city centre, this non-smoking hotel provides the perfect blend of convenience and relaxation. Book your stay now and experience the best of Caguas, Puerto Rico at Four Points by Sheraton Caguas Real.

Important information:

Please note that breakfast fees must be paid upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJU

Location

Guest Reviews

9.1
Based on 350 reviews
Cleanliness: 9.4
Service: 9.9
Location: 9.4
Room Quality: 8.9
Amenities: 8.4
Value for Money: 8.4
Food and Beverage: 8.9
Overall Experience: 9.5
J
Josué Manuel • solo_traveller • pr
10
Nice place to stay
Pros:

Very nice place to stay and very clean

Cons:

None

2026-08-07 • via Nuitee
L
Lizbeth • solo_traveller • pr
9
2026-08-02 • via Nuitee
J
JOHANNA ALVAREZ • family_with_children • do
1
2026-07-24 • via Nuitee
J
JOHANNA ALVAREZ • family_with_children • do
1
2026-07-22 • via Nuitee
S
Santos • family_with_children • pr
9
2026-07-01 • via Nuitee
R
Rosa • family_with_children • us
8
2026-06-17 • via Nuitee
M
María Esther • couple • pr
10
Pros:

Todo bueno en general

Cons:

Me encantaria q tuviera jacuzzi

2026-06-14 • via Nuitee
E
Enrique • couple • us
10
2026-06-07 • via Nuitee
M
Myrnaliz • solo_traveller • us
10
2026-06-03 • via Nuitee
S
Santiago • family_with_children • pr
10
2026-05-27 • via Nuitee
Z
zoraida • extended_group • us
10
Pros:

Very clean and friendly staff

2026-05-26 • via Nuitee
J
Jaysen • solo_traveller • us
10
Pros:

The hospitality was at its peek. I was very happy with the customer service.

2026-05-26 • via Nuitee
K
Kelvin • family_with_children • us
8
Buen Hotel en términos generales
Pros:

El Hotel está bien ubicado y las facilidades estaban limpias y bonitas.

Cons:

El buffet del desayuno no me gustó mucho y el servicio en la piscina tampoco.

2026-05-25 • via Nuitee
M
Marialuisa • couple • pr
10
Un paraíso
Pros:

Absolutamente todo. La limpieza, la habitación, en la que me dieron un upgrade. El desayuno. Las atenciones del personal. El casino, en fin, TODO

Cons:

No hubo nada que me desagradara

2026-05-17 • via Nuitee
A
Adlin • couple • pr
9
Pros:

La estadia cumplio con las expectativas. El Staff muy amable y atento. Para la ocasion, fue perfecta seleccion. La cama es comodisima.

2026-05-15 • via Nuitee
J
Janet • couple • us
10
Came to visit family. This hotel was located off the main highway the facility was extremely clean staff was very warm
Pros:

Very clean and extremely friendly staff

Cons:

Everything was perfect

2026-04-25 • via Nuitee
M
Madeline • family_with_children • us
10
Perfect stay for a long travel day
Pros:

staff was courteous and knowledgeable. Rooms were clean and comfortable. Wi-fi worked for computer use. Casino was convenient and there was plenty of parking.

2026-04-25 • via Nuitee
J
Janet • couple • us
10
2026-04-25 • via Nuitee
J
Jesus • couple • es
7
Hotel muy caro para la calidad que ofrece
Cons:

Relación calidad precio

2026-03-31 • via Nuitee
L
Luis Hernan • solo_traveller • us
9
2026-03-23 • via Nuitee