Holiday Inn Express & Suites Raleigh NE - Medical Ctr Area by IHG

Hotels
•
Holiday Inn Express
7.9 (459 reviews)
3618 New Bern Avenue , Raleigh , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Clean hotel
Comfortable beds
Good breakfast options
Cons:
Some rooms had odors
Parking issues
Limited ice machine availability

Categories

Cleanliness
7.65
The hotel was generally clean and well-maintained, with several mentions of room cleanliness despite some concerns about smells in certain areas.
Service
8.15
Staff were friendly and professional, although there were a few instances of less-than-welcoming service.
Location
8.15
Convenient location with easy access to nearby attractions, but parking was sometimes problematic.
Room Quality
7.15
Room quality was mixed. Some found it comfortable, while others noted issues like odors and lack of carpeting.
Amenities
7.65
Amenities were generally satisfactory, with some guests disappointed by the pool closure.
Value for Money
8.65
Guests felt they received good value considering the price point, despite a few minor complaints.
Food and Beverage
8.15
Breakfast offerings were well-received, contributing positively to the stay.
Overall Experience
7.65
Overall experience was pleasant, with many positive aspects but a few significant issues that impacted satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:36

Property Description

Convenient Location and Amenities
Located just off Interstate 440, Raleigh Inn & Suites is a short drive from central Raleigh. Guests can enjoy an indoor heated pool, continental breakfast, and meeting facilities during their stay.

Comfortable Rooms with Modern Features
Each room at Raleigh Inn & Suites comes with a satellite TV featuring HBO channels, free Wi-Fi, a microwave, and a small refrigerator for added convenience.

Fitness Center and 24-Hour Reception
Guests have access to a fitness center to stay active and a 24-hour reception for any assistance they may need. Vending machines are also available on-site for added convenience.

Experience comfort and convenience at Raleigh Inn & Suites - book your stay now for a memorable visit to Raleigh!

Important information:

Elevators: [Maintenance Upgrade]

Dear Valued Guests,

We would like to inform you that our hotel elevators will undergo scheduled maintenance to ensure your safety and comfort from JUNE 09 – 13, 2025. During this period, the elevators may be temporarily unavailable or experience brief service interruptions. We apologize for any inconvenience this may cause and appreciate your patience as we work to maintain the highest standards of safety and reliability.

For assistance, please approach our front desk.

Thank you for your understanding.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RDU

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 459 reviews
Cleanliness: 7.65
Service: 8.15
Location: 8.15
Room Quality: 7.15
Amenities: 7.65
Value for Money: 8.65
Food and Beverage: 8.15
Overall Experience: 7.65
J
Jamie • couple • us
7
2026-05-26 • via Nuitee
J
Jansen • couple • us
6
2026-05-26 • via Nuitee
P
Patricia • solo_traveller • us
10
Unusual but over clean
Pros:

Very clean, beds were firm. The halls did not stink like some halls. We did not eat the breakfast but it looked delicious and fresh. Good location.

Cons:

Within 20 min of checking out they called questioning me about a pillow. Saying the housekeeper entered the room and there was a missing pillow and that there should have been 8 pillows. I explained there was actually 9 total with 4 on each bed and 1 on the pull out when I arrived and when I left. This was very unusual and I have never experienced this.

2026-05-23 • via Nuitee
K
Kim • couple • us
7
Nice, quiet, friendly staff
Pros:

Room was really nice. Great Breakfast

Cons:

I still haven’t received my bill or the deposit refund they hold when you check in

2026-05-23 • via Nuitee
A
Abigail Mauricio • solo_traveller • us
10
2026-05-21 • via Nuitee
J
Jesenia • family_with_children • us
10
100% recomendado
Pros:

El desayuno estaba a muy rico, el lugar limpio y en excelente condiciones

2026-05-18 • via Nuitee
R
Rick • couple • us
10
Will come again when in raleigh
Pros:

everything

2026-05-13 • via Nuitee
D
Donna • extended_group • us
9
It was overall a good day
Pros:

The breakfast was delicious!!
The hotel was overall a great night stay

Cons:

There were two large tour buses taken up six pots, and it made it hard to park
The buses should've parked in the very back

2026-05-10 • via Nuitee
Y
Yazmin • solo_traveller • us
10
Pros:

Very clean and staff was friendly

2026-05-09 • via Nuitee
D
Deric • couple • us
1
Pros:

Will not come back, Manger on duty very rude

Cons:

Better nite Manger

2026-04-28 • via Nuitee
B
Bernard • couple • us
10
Pros:

Facility was nice

Cons:

Nothing

2026-04-27 • via Nuitee
S
Sha’Mya • couple • us
7
2026-04-23 • via Nuitee
L
Lisa • couple • us
8
2026-04-23 • via Nuitee
S
Schlichting • solo_traveller • us
7
2026-04-14 • via Nuitee
T
Tina • family_with_children • us
9
It has a great breakfast. And staff are really, really nice.
Pros:

It’s near a lot of things. Staff were excellent.

Cons:

The location. It was hard to get out of the parking lot because the traffic was crazy.

2026-04-13 • via Nuitee
A
Andrea • family_with_children • us
6
Cons:

Breakfast should be until 10am and serve bacon.

2026-04-13 • via Nuitee
J
jasonn947 • Solo travel
10
Amazing stay
Pros:

Recently remodeled and looks great. Loved the indoor pool. The rooms were comfortable, the staff was friendly. Met the owner and he made me feel like a member of the family.

2026-04-08 • via Tripadvisor
J
Joshua • couple • us
6
2026-04-06 • via Nuitee
D
Derek • couple • gb
10
2026-03-31 • via Nuitee
P
Pedro • family_with_children • us
7
Aceptable.
Pros:

La habitación estuvo muy cómoda, suficientemente espaciosa y con buena luz.

Cons:

1-Que tienen una logística para servir el desayuno tipo circuito, no hay aviso de eso y cuando la gente entra por la salida que es lo primero que uno se encuentra, el personal llama la atención. El tono o la forma de hacerlo no es agradable. Aún que nosotros no tuvimos problemas, era incómodo el ambiente. Y en general, el personal no fue muy agradable.

2-Por estar cerca un hospital, se escuchan muchas sirenas de ambulancias durante la noche.

3-No sabemos que tan seguro sea la zona, la puerta principal la cierran a las 9pm. Y la parte de atrás del hotel no se ve muy bien.

2026-03-22 • via Nuitee