Hyatt Regency Niagara Falls Fallsview

Hotels
•
Hyatt Regency
7.5 (11846 reviews)
6700 Fallsview Blvd , Niagara Falls , CA

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Great location and amenities
Cons:
Poor service and mismanagement
Overpriced parking and additional fees

Categories

Cleanliness
7.5
Cleanliness appreciated, but some concerns regarding the maintenance of public areas.
Service
6.5
Numerous complaints about slow and unresponsive staff, particularly during peak times.
Location
8.5
Great location close to the falls, although some issues with parking.
Room Quality
7.5
Rooms are generally clean and comfortable, but there are concerns about misrepresentation of room attributes.
Amenities
8.5
Good amenities including pool and spa, with some positive mentions for the breakfast options.
Value for Money
6.5
Many guests felt the overall cost did not match the service and amenities provided.
Food and Beverage
7.5
Good selection of breakfast, but issues with accessibility for guests with special needs.
Overall Experience
7.5
Mixed reviews with some guests enjoying their stay, while others faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-05 04:30

Property Description

Luxurious Suites with Spectacular Views
The Embassy Suites by Hilton Niagara Falls Fallsview offers spacious two-room suites with separate living and bedroom areas, providing luxury and comfort for all guests. Enjoy breathtaking views of both the American and Canadian Falls right from your suite.

Dining and Entertainment Options
Indulge in a complimentary evening reception with snacks and drinks, and wake up to a free made-to-order breakfast. With on-site dining options including TGI Fridays, Keg Steakhouse + Bar, and Starbucks, guests can savor delicious meals without leaving the hotel.

Fitness and Relaxation Amenities
Stay active in the on-site gym, unwind in the hot tub, or take a refreshing swim in the indoor pool. Whether you prefer working out or simply relaxing, the Embassy Suites has something for everyone.

Experience luxury, convenience, and stunning views at the Embassy Suites by Hilton Niagara Falls Fallsview. Book your stay now for an unforgettable experience.

Important information:

Please note that a surcharge applies for payments with foreign currency.

Service animals are allowed, please inform the hotel in advance.

All extra beds are subject to availability and not guaranteed. Arrangements for extra beds must be made in advance.

When booking more than 4 rooms, different policies and additional supplements may apply.

The buffet breakfast and evening reception are temporarily closed due to local Covid regulations.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Location

Guest Reviews

7.5
Based on 11846 reviews
Cleanliness: 7.5
Service: 6.5
Location: 8.5
Room Quality: 7.5
Amenities: 8.5
Value for Money: 6.5
Food and Beverage: 7.5
Overall Experience: 7.5
J
Joyce • couple • ca
7
I was enjoyed the location and the hotel staff were helpful.
Pros:

The location was good and it was clean.

Cons:

The general decor was dull and the dullness carried throughout the hotel and the rooms. I found our room dull and awkward design.
The layout was odd.
The bed was extremely comfortable.
I loved the mattress and slept very well.
Can you tell me the brand of mattress and name the supplier. Roughly what might it cost me to try to purchase one?

2026-11-07 • via Nuitee
S
Skraba • couple • ca
8
2026-11-07 • via Nuitee
R
Ramiro • extended_group • hn
10
Pros:

Excellent service, location, cleanliness, etc.

Cons:

nothing

2026-11-07 • via Nuitee
B
Beatrice • extended_group • fr
10
Pros:

Voyageant avec nos enfants, la double chambre est très bien car cela garde l'intimité de chacun. La literie est confortable. Les chambres sont en propres. La vue sur les chutes est sympa mais pas de chance notre chambre c'était celle avec une petite fenêtre et pas la grande baie vitrée comme sur les photos de la réservation. Reste une chance d'avoir une chambre avec une si belle vue!

Cons:

Pas de parking

2026-11-06 • via Nuitee
F
FABIO • family_with_children • it
10
Pros:

Camera piano 12° con vista laterale indescrivibile, e svegliarsi con l'alba sulle cascate è veramente tanto. Erano a disposizione acqua e macchinetta Nespresso con relative cialde caffè. Non abbiamo usufruito ne di colazione ne di parcheggio.

Cons:

Soltanto per informazione il deposito bagagli il giorno della partenza è fino alle 16:00.

2026-11-06 • via Nuitee
S
Saki • extended_group • us
10
カナダ滝を一望
Pros:

滝が目の前に見える。
比較的安い駐車場は徒歩10分ぐらいのところにあり、エントランスで案内されます。

2026-11-06 • via Nuitee
K
Kenhia Djevely • couple • ca
8
Un peu confortable
Pros:

On m’ouvrait la porte pour sortir et rentrer…on venait me chercher pour aller prendre mon auto

Cons:

J’ai appelé l’entretien ménagé plusieurs fois pour arranger ma chambre ,ils ne sont pas venus

2026-11-06 • via Nuitee
X
Xiaodan • solo_traveller • ca
10
2026-11-06 • via Nuitee
A
Amrit • couple • ca
10
2026-11-05 • via Nuitee
M
Monica • extended_group • ca
8
Excellent
Pros:

The views are amazing and your customer service is great

Cons:

Free parking with the hotel would be great as your rooms are very expensive for one night

2026-11-05 • via Nuitee
Y
Yi • couple • us
8
2026-11-04 • via Nuitee
Z
ZHIJIE • couple • cn
9
除了前台服务给我不好的印象,其他都好
Pros:

位置、房间设施、引导电梯工作人员

Cons:

请前台工作人员通知客房服务却被告知需要我自己打电话给客房服务

2026-11-04 • via Nuitee
C
Camila • couple • ca
10
2026-11-04 • via Nuitee
P
Priyanka • couple • ca
1
Fire him - Nauman ( Front dest assistant )
Pros:

Just the location was good

Cons:

Extremely Disappointing Experience – Not Worth $400!

I stayed at Hyatt Regency Niagara Falls from October 29 to October 30, and honestly, it was one of the most disappointing hotel experiences I have ever had.

I booked a Premium Falls View King Room online for approximately $400 for one night. The pictures and description showed a beautiful, luxurious room with a large window and a stunning Falls view. However, when I arrived, a staff member named Nauman was extremely rude, aggressive, and unprofessional. He told me that my reservation was only for a room with a small window, despite what was advertised online. He also suggested that a room with a proper large window would cost around $1,000 per night, which was never clearly explained when I made my reservation.

The first room I received was extremely small, congested, and uncomfortable. The window was so small that it was difficult to properly enjoy the view. I had to go back to the front desk and ask another staff member for help. Eventually, I was offered a room with a larger window, but only on the 12th floor, with a much lower and less impressive view.

I previously stayed at this same property when it was Embassy Suites, and my experience was absolutely wonderful. The service, staff, and room were excellent. Unfortunately, my experience under Hyatt was the complete opposite.

For approximately $400 a night, I expected the room and service shown in the advertisement, not arguments at the front desk and the inconvenience of changing rooms.

I am extremely disappointed with the customer service, especially Nauman’s behaviour. Staff should know how to communicate respectfully with paying guests. I would not recommend this hotel based on my experience, and I certainly would not spend this amount of money here again.

2026-11-04 • via Nuitee
C
crovetto • couple • it
10
great stay in one of the best hotels near the falls
Pros:

suite with incredible falls' view from the room. big room and big bathroom. every service included. great nespresso coffee. silent and clean. lots of services in the lobby with great staff

Cons:

while parking is included, it is in a lot far from hotel so you need the provided shuttle... not a big issue but in the evening/night it could be a problem if you arrive late

2026-11-04 • via Nuitee
A
Abdallah • couple • ca
6
Pros:

It’s clean and nice and locating is perfect for a beautiful falls view

Cons:

The misleading menu of the STK, for people who have never tried it before and are unaware of their pricing system it was a huge shock when we received the bill

2026-11-03 • via Nuitee
J
John • couple • gb
10
Decadent stay
Pros:

Quality, value, class.

Cons:

The ONLY issue was the green light on the smoke detector, otherwise. Perfection.

2026-11-03 • via Nuitee
N
Nick Araujo • extended_group • za
9
2026-11-03 • via Nuitee
G
Grace • couple • us
5
2026-11-03 • via Nuitee
P
Paul • couple • us
10
We enjoyed beautiful weather exploring the Niagra Falls area. Perfect get away.
Pros:

The view from our room was spectacular!! Panoramic view of the falls from the 25th floor. The room was lovely and clean. Breakfast option included with the room was adequate for us.

Cons:

We did have dinner in the STK restaurant one evening. Serves was great but the prices were extremely high for the quality. We are seasoned travelers that enjoy well prepared food. Price is usually not an issue but we did feel that the restaurant was not worth the $450 we spent on dinner.

2026-11-03 • via Nuitee