Best Western Bellemont Shadow Mountain Inn

Hotels
•
Best Western
7.9 (675 reviews)
12380 Interstate 40 , Flagstaff , us
+1 928-449-5113

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Some friendly staff
Cons:
Poor cleanliness
Noise issues
Lack of staff support

Categories

Cleanliness
6.83
The review mentioned a severe lack of cleanliness and maintenance, including dirty sheets and unclean bathrooms.
Service
9.3
Staff showed some kindness but lacked responsiveness to urgent problems like noise and room issues.
Location
10
Location was positively noted in multiple reviews, seen as a strength of the hotel.
Room Quality
6.84
Comments indicated poor soundproofing and outdated furnishings, leading to dissatisfaction with the room quality.
Amenities
7.79
Amenities were lacking, particularly room service and breakfast options, as well as availability of basic supplies.
Value for Money
7.82
Given the overall negative experience, guests felt the value did not match the cost of stay.
Food and Beverage
7.78
Limited breakfast options and issues with food service negatively impacted the experience.
Overall Experience
6.83
Overall experience was marred by multiple issues, including noise, service inadequacies, and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:09

Property Description

Convenient Location
Located in Bellemont, adjacent to Historic Route 66, Best Western Bellemont Shadow Mountain Inn offers easy access to Grand Canyon National Park and downtown Flagstaff.

Comfortable Accommodations
Each air-conditioned room is equipped with a flat-screen cable TV, a seating area, a work desk, and an en suite bathroom with a hairdryer, ensuring a comfortable stay for all guests.

Exceptional Amenities
Enjoy free WiFi, complimentary parking, a 24-hour front desk, laundry facilities, and a business center during your stay at Best Western Bellemont Shadow Mountain Inn.

Book now for a memorable and convenient stay at Best Western Bellemont Shadow Mountain Inn!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FLG

Location

Guest Reviews

7.9
Based on 675 reviews
Cleanliness: 6.83
Service: 9.3
Location: 10
Room Quality: 6.84
Amenities: 7.79
Value for Money: 7.82
Food and Beverage: 7.78
Overall Experience: 6.83
N
Nordin • couple • us
6
2026-08-28 • via Nuitee
I
Ilaria • couple • it
7
Sufficienza meritata
Pros:

Struttura di passaggio per Grand Canyon comoda, letto comodo, stanza pulita, colazione non abbondante ma ottimo rapporto qualità prezzo!

Cons:

Rumori su strada e non hanno sistemato la camera tra una notte e l’altra che abbiamo soggiornato. (Soprattutto per gli asciugamani)

2026-08-25 • via Nuitee
T
trina • solo_traveller • us
1
2026-08-24 • via Nuitee
H
Hernandez • solo_traveller • us
10
2026-08-18 • via Nuitee
D
Donald • family_with_children • us
9
2026-08-06 • via Nuitee
S
Samuele • solo_traveller • it
8
Pros:

Staff cordiale

Cons:

Climatizzatore rumoroso

2026-08-05 • via Nuitee
B
Bk • family_with_children • us
7
Good stay easy Grand Canyon access
Pros:

It is newly renovated, very nice

2026-08-04 • via Nuitee
K
KRISTIE • solo_traveller • us
5
Never stay there again.
Pros:

Nothing.

Cons:

Was ask to leave my room prior to checkout. I was loading my car and got locked out of my room. Day manager was nice but put out. Felt like I was kicked out. Hated the virtual check-in.

2026-08-02 • via Nuitee
E
Erhard • solo_traveller • de
9
Ein sauberes Zimmer mit freundlichen Personal.
Pros:

Viel Hoel zu einem guten Preis.
Kann es ruhigen Gewissens empfehlen.

Cons:

Es gibt eigentlich nichts auszusetzen.

2026-07-24 • via Nuitee
M
Montoya • family_with_children • us
10
2026-07-22 • via Nuitee
G
Gutierrez • couple • us
10
2026-07-21 • via Nuitee
L
Lona • solo_traveller • us
9
Pros:

The day staff was nice. The evening girl wasn't helpful when we told her about the broken desk chair and dryer

Cons:

The desk chair was broken and the dryer in the laundry room didn't dry our clothes after spending $5.25

2026-07-18 • via Nuitee
I
Irma • solo_traveller • us
10
Surprisingly a great place to lay your head!
Pros:

The staff was very friendly and checked us in immediately!! The location is right behind a truck stop which had a McDonald's!! Needless to say, since we checked in very late we were hungry and this was very convenient!!

Cons:

Parking is the only issue that we had. The hotel was probably at 100% occupied.

2026-07-16 • via Nuitee
W
Wendy • family_with_children • us
5
2026-07-16 • via Nuitee
L
Linda • couple • us
8
Comfortable & Enjoyed Our Stay
2026-07-13 • via Nuitee
A
archambault • solo_traveller • us
10
Pros:

Very pleasant staff that understands a very tired and stressed travelers.

Cons:

The ice machine on the 2nd floor

2026-07-10 • via Nuitee
B
Brenda • solo_traveller • us
1
Unlawful Guest Retaliation, Extortion, and Severe Hostility – Avoid This Property.
Pros:

Leaving, that was the best part

Cons:

I booked a pre-paid stay via Booking.com. Upon arrival, the facility was in poor condition—the lobby AC was broken and restrooms were locked. When I questioned an early check-in fee and mentioned I was thinking of leaving a bad review, the front desk agent and another employee threatened to cancel my reservation and call the police to remove me. The General Manager sat with his door open and allowed his staff to weaponize law enforcement against a paying guest. Worse yet, staff explicitly placed a "gag order" on my stay, telling me I could only access my pre-paid room if I promised not to leave a review. I have audio recording evidence proving this attempted extortion, which directly violates the federal Consumer Review Fairness Act (CRFA). Best Western Corporate Executive Care (CEO Help Desk) acknowledged my complaint on July 1, 2026, and confirmed this behavior violated brand standards, but failed to issue a resolution. Travelers should stay far away from this hostile property.

2026-07-08 • via Nuitee
P
Pasco • extended_group • us
4
Would avoid if I’ll be checking in late
Pros:

Easy to access from interstate

Cons:

Checking in after 10 pm was a nightmare. They had this machine supposedly virtual check in that didn’t work. The lady in the machine was even trying to get my husband to pick the machine up. WTH?!!

2026-07-03 • via Nuitee
M
Melissa • couple • us
1
I was unable to stand up straight for 2 days after spending one night.
Pros:

2nd shift person was nice and helpful.

Cons:

The bed was uncomfortable water logged carpet. 1st shift people were rude. No water, no soda to purchase.

2026-07-02 • via Nuitee
A
Andreas Uwe • solo_traveller • de
7
Für Übernachtungen bei Roadtouren Super geeignet.
Pros:

Gutes Preis-Leistungs-Verhältnis.

2026-07-01 • via Nuitee