City Express by Marriott Charlotte South End

Hotels
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City Express
7.9 (1716 reviews)
242 East Woodlawn Road , Charlotte , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Noise disturbances
Limited amenities

Categories

Cleanliness
6.73
Issues with cleanliness were noted, including dirty bedding and roaches.
Service
8.7
Staff was described as friendly and helpful.
Location
8.74
Conveniently located near transportation and attractions.
Room Quality
7.69
Room comfort was mixed; some enjoyed the bed while others noted noise issues.
Amenities
7.72
Limited amenities such as no coffee pots in rooms and problems with cable channels.
Value for Money
8.18
Good price for location but could improve on facilities.
Food and Beverage
7.73
Breakfast options were noted as basic and could be improved.
Overall Experience
7.7
Mixed feelings overall; some positive points but several concerns raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:55

Property Description

Convenient Location
Located just 8.4 km from Bank of America Stadium, Best Western Charlotte Airport Lower South End Hotel offers easy access to popular attractions.

Comfortable Accommodations
Guests can enjoy rooms equipped with a flat-screen TV, coffee maker, and select rooms with a refrigerator and microwave for added convenience.

Amenities for All
Start your day with a complimentary breakfast, stay connected with free WiFi, and take advantage of the on-site fitness center and airport shuttle service.

Book your stay at Best Western Charlotte Airport Lower South End Hotel for a convenient and comfortable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

A complimentary airport shuttle service is available upon request to and from Charlotte Douglas International Airport, from 05:00 to 00:30 daily.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.9
Based on 1716 reviews
Cleanliness: 6.73
Service: 8.7
Location: 8.74
Room Quality: 7.69
Amenities: 7.72
Value for Money: 8.18
Food and Beverage: 7.73
Overall Experience: 7.7
T
Tracey • solo_traveller • us
10
Pros:

It is a good price for a hotel near the airport with a shuttle.

Cons:

Nothing scenic about the area, but the hotel is nice.

2026-06-04 • via Nuitee
K
Kierra • couple • us
10
2026-06-04 • via Nuitee
A
Aimara • couple • us
8
It was ok
Pros:

It was good.

Cons:

The night staff who check us in was excellent and greeted clients, but morning staff did not greet or acknowledge clients. Breakfast poor

2026-06-04 • via Nuitee
B
Britney • solo_traveller • us
8
Pros:

I like the fact that the hotel was just 10 to 15 minutes away from downtown depending on the traffic. I like the fact that the hotel was close to the highway. The bed was comfortable and had a great hot shower!

Cons:

The only thing I didn't like was that the room smelled like cigarette smoke. Also the area is not bad, but there were a few people walking around on the side of the road trying to sell things. A lady walked up to me and my husband and asked what size shoe he wear. I truly believe those shoes didn't belong to her! Lol

2026-06-04 • via Nuitee
A
Alston • couple • us
10
Pros:

I loved this property ! It was clean & in a good spot to stay !

Cons:

The tub was a little clogged up but everything else was perfect !

2026-06-01 • via Nuitee
D
Deshawn • solo_traveller • us
8
2026-06-01 • via Nuitee
J
Jose • solo_traveller • us
8
2026-06-01 • via Nuitee
Q
Quoshia • couple • us
5
Bed was the only thing comfortable, had old stanking smell soon as you got on the elevator and in the hallways. Could up
Pros:

The beds were comfortable

Cons:

Had a bad smell in the hallways, tub/shower need to be update. I wasn’t expecting this from any Marriott brand.

2026-06-01 • via Nuitee
A
Amy • couple • us
9
Excellent overall
Pros:

The airport shuttle! Thomas was exceptionally friendly and brought good vibes.

Cons:

No fan in the bathroom

2026-05-31 • via Nuitee
R
Russ • couple • us
9
2026-05-31 • via Nuitee
M
matika • couple • us
5
2026-05-29 • via Nuitee
A
Alison • couple • us
7
Comfortable room good value
Pros:

Clean and updated. Bed excellent

Cons:

Location was in an area of random businesses and a lot of traffic congestion. Room was quiet though.

2026-05-29 • via Nuitee
G
Galloway • solo_traveller • us
10
Happy wife
Pros:

The room was so nice and clean and modern. The staff was amazing we were in town for one night for my husband's doctor's appointment and we door dashed food but they didn't give us forks or napkins well my guy I'm sorry I can't remember his name tall with dark hair and beard hooked another guest and I at the same time with all the things. Breakfast was nice mini omelets and fresh fruit and bagels and cereal I will definitely stay here again.thanks so much for your hospitality

Cons:

Can't say anything bad

2026-05-28 • via Nuitee
J
Jasmin • couple • us
10
Stayed for a night. The beds and shower were amazing.
Pros:

Everything! Beds were really comfortable

Cons:

I liked everything about the property

2026-05-25 • via Nuitee
N
Naharlyn • solo_traveller • us
4
Pros:

Staff

Cons:

The first room had stains on the bed, but the staff kindly moved us to another room without any issue. Unfortunately, the second room had a strong odor that never fully went away. The walls were also very thin, and we could hear hallway noise and neighboring rooms throughout the night. In addition, the bathroom drain did not work properly and would not stay open to drain correctly. The breakfast was also a bit disappointing.

2026-05-24 • via Nuitee
L
Laurence • solo_traveller • fr
8
Pros:

Emplacement - Petit déjeuner - Taille de la chambre

2026-05-23 • via Nuitee
D
Donna • solo_traveller • us
10
Very nice stay!
Pros:

Beds were very comfy, and it's nice to have a hotel with normal pillows, not those throw pillows most hotels have gone to now. Beds were very comfy and this hotel had the best water pressure in the shower of any hotel I've ever stayed at. Great big breakfast area as well.

Cons:

Would be nice if they're not busy, to allow noon checkout without charging.

2026-05-22 • via Nuitee
W
william • couple • us
9
2026-05-21 • via Nuitee
C
Carina • couple • us
7
2026-05-21 • via Nuitee
S
Siarhei • couple • us
10
Pros:

Очень приветливый персонал

2026-05-18 • via Nuitee