Pestana São Paulo

Hotels
•
Pestana Hotel & Resorts
7.9 (2547 reviews)
Rua Tutóia, 77 , Sao Paulo , BR
+55 11 3059-5000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Café da manhã excelente
Localização ótima
Quarto confortável
Cons:
Cheiro de mofo
Serviço de garçom insatisfatório
Estruturas antigas

Categories

Cleanliness
7.53
Some reviews mentioned strong odors and cleanliness issues.
Service
8.4
Generally positive service experience, though some noted lack of cordiality.
Location
8.64
Multiple reviews praised the location of the hotel.
Room Quality
7.59
Reviews highlighted comfort but noted dated decor and ventilation issues.
Amenities
7.12
Mixed feelings on amenities; some were outdated or lacking.
Value for Money
7.68
Pricing was considered high relative to the quality of offerings.
Food and Beverage
8.13
Breakfast received positive feedback, although some considered it lacking varied options.
Overall Experience
8.1
Overall experiences varied; some enjoyed their stay, but others had significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:05

Property Description

Luxurious Accommodation
Pestana São Paulo offers 4-star accommodation with modern and comfortable rooms, ensuring a relaxing stay. Enjoy amenities such as cable TV, a minibar, and free WiFi in each soundproofed room.

Delicious Dining Options
Indulge in a variety of traditional and international dishes at the Cais da Ribeira restaurant, or unwind with drinks at the Bar Brahma. The hotel provides a culinary experience to satisfy every palate.

Convenient Location
Situated in the upscale Jardins neighborhood near Paulista Avenue, Pestana São Paulo provides easy access to Brigadeiro metro station and cultural attractions like Parque Ibirapuera. With excellent transport connections, this hotel is the perfect choice for both business and leisure travelers.

Experience luxury and convenience at Pestana São Paulo - book your stay now!

Important information:

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.

At check in, children without parental presence must present an authorization signed by both parents and original identification documents. In the case children are accompanied by parents, original identification documents are required.

Please note that the credit card used for the booking must belong to one of the guests. In case of reservations made in the Non-Refundable rates, the reservation center will send a payment link to your message box via the Booking.com platform. The card used must be presented at check-in.

If it is not possible to present the credit card, the total amount of the reservation will be charged again on the guest's own credit card or another form of payment, such as debit card, cash or PIX. In this case, the amount charged to the credit card during the booking will be refunded.

For reservations made by third parties, the payment must be made exclusively via PIX.

Please note that the hotel only accept payment in cash, in Brazilian Real currency.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRU

Location

Guest Reviews

7.9
Based on 2547 reviews
Cleanliness: 7.53
Service: 8.4
Location: 8.64
Room Quality: 7.59
Amenities: 7.12
Value for Money: 7.68
Food and Beverage: 8.13
Overall Experience: 8.1
P
Paola • couple • br
6
2026-09-18 • via Nuitee
M
mauricio • couple • br
8
Cons:

Cafe da manha,

2026-09-18 • via Nuitee
E
Elamah • solo_traveller • tr
9
2026-09-18 • via Nuitee
B
Brendan • solo_traveller • za
3
Pros:

Location good

Cons:

Shower/bath tub dirty
Not enough towels
In need of a revamp in bathroom

2026-09-18 • via Nuitee
C
Carlos Fernando • solo_traveller • br
8
2026-09-17 • via Nuitee
A
AUGUSTO MARRANDINO • solo_traveller • ar
7
2026-09-16 • via Nuitee
R
Renato • solo_traveller • gb
4
Very noisy hotel
Pros:

Clean and great location with easy access to the centre of São Paulo. Plenty of restaurants, bars and cafes around

Cons:

This was my second visit to this hotel and unfortunately it hasn’t improved the noise, specially the room’s mini fridge which also was leaking. You can easily hear people chatting outside and movements noise from upstairs.

WiFi is terrible. Absolute no signal. I called the reception to take a look but nothing was done. It sucks because this is basic and easy fix I don’t understand why this has to be a burden.

2026-09-16 • via Nuitee
I
Irina • solo_traveller • br
10
Pros:

Da localizacao, do atendimento e das instalações, o hotel é maravilhoso!

2026-09-15 • via Nuitee
V
Vania • solo_traveller • mz
9
Boa experiência
Pros:

E bom só já e antigo

Cons:

Nada

2026-09-15 • via Nuitee
J
Jaslin • couple • cl
9
2026-09-15 • via Nuitee
A
Alain • couple • br
8
Funcionários bem qualificados, principalmente na limpeza.
Pros:

Limpeza.

2026-09-15 • via Nuitee
I
Ivan • couple • br
9
Boa localização, café da manhã excelente e cordialidade dos funcionários
Pros:

Localização , conforto do quarto, café da manhã e atendimento dos funcionários

Cons:

Nada significativo. O quarto não tem a TV smart limitando as opções dos hóspedes. Mas nada que atrapalhe a estadia

2026-09-14 • via Nuitee
O
oliveira • couple • br
10
Estadia tranquila, confortável e agradável
Pros:

Conforto, quarto espaçoso, silencioso.

Cons:

Nada a reclamar

2026-09-14 • via Nuitee
M
Maristela • solo_traveller • br
10
Pros:

Café da manhã

Cons:

Tudo bom

2026-09-14 • via Nuitee
J
James • solo_traveller • br
10
2026-09-14 • via Nuitee
M
Myriam • extended_group • br
5
Decepcionante...fiquei muito triste .
Pros:

Está muito difícil dizer o que gostei.

Cons:

O padrão do atendimento do Hotel Pestana caiu muito. Frequento esse hotel e observei que vocês estão perdendo na qualidade do atendimento. Talvez a mudança que ocorreu na Gerência possa ter contribuído, e muito,. Sei que irão fazer uma grande reforma, ,mas antes REFORMEM a liderança. que precisa ser mais atenta. O Bar do Hotel deixou muito a desejar . Atendimento sofrível. Me surpreende ver que Vcs querem fotos para mostrar a outros viajantes : eu deveria ter feito fotos do banheiro que não foi lavado corretamente, Caiu um pouco de base na pia, a pessoa que foi fazer a arrumação não teve o cuidado sequer de lavar... Aliás, essa não é a primeira vez que acontece... A limpeza dos banheiros precisa, também , melhorar MUITO. Realmente, está na hora de uma MUDANÇA TOTAL NESSE HOTEL, ATÉ DE MENTALIDADE NA ADMINISTRAÇÃO. Querem conversar comigo, basta procurar na minha ficha de hóspede e me ligar, que terei muita satisfação e pontuar o que precisam MUDAR E O QUE PRECISAM MELHORAR MUITO.

2026-09-14 • via Nuitee
F
Fabricio • couple • br
5
Deve melhorar mais . E que o verdadeiro gerente faça isso .
Pros:

Instalações, estacionamento, café da manhã , recepcionistas.

Cons:

Não gostei como um senhor chamado Charles , que se intitulou gerente do hotel, me deixou desconfortável pois minha esposa referiu dificuldade de comunicação com o mesmo visto que ele não se demonstrou pró ativo e fez desfeita. Para ser gerente exige mais postura e melhoria até na forma que se comunica . Tirando isso , o resto estava bom sim .

2026-09-13 • via Nuitee
F
Fanier • extended_group • pe
1
2026-09-13 • via Nuitee
C
CLAUDIA • solo_traveller • br
10
2026-09-13 • via Nuitee
B
Bender • solo_traveller • br
5
Não ficaria novamente
Pros:

Reservei e paguei mais por andares altos
Fiquei no 6 andar quarto sem aquecedor !

Cons:

Não tinha aquecedor
Andar baixo

2026-09-12 • via Nuitee