Pestana São Paulo

Hotels
•
Pestana Hotel & Resorts
7.9 (2388 reviews)
Rua Tutóia, 77 , Sao Paulo , br

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Café da manhã excelente
Localização ótima
Quarto confortável
Cons:
Cheiro de mofo
Serviço de garçom insatisfatório
Estruturas antigas

Categories

Cleanliness
7.53
Some reviews mentioned strong odors and cleanliness issues.
Service
8.4
Generally positive service experience, though some noted lack of cordiality.
Location
8.64
Multiple reviews praised the location of the hotel.
Room Quality
7.59
Reviews highlighted comfort but noted dated decor and ventilation issues.
Amenities
7.12
Mixed feelings on amenities; some were outdated or lacking.
Value for Money
7.68
Pricing was considered high relative to the quality of offerings.
Food and Beverage
8.13
Breakfast received positive feedback, although some considered it lacking varied options.
Overall Experience
8.1
Overall experiences varied; some enjoyed their stay, but others had significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:05

Property Description

Luxurious Accommodation
Pestana São Paulo offers 4-star accommodation with modern and comfortable rooms, ensuring a relaxing stay. Enjoy amenities such as cable TV, a minibar, and free WiFi in each soundproofed room.

Delicious Dining Options
Indulge in a variety of traditional and international dishes at the Cais da Ribeira restaurant, or unwind with drinks at the Bar Brahma. The hotel provides a culinary experience to satisfy every palate.

Convenient Location
Situated in the upscale Jardins neighborhood near Paulista Avenue, Pestana São Paulo provides easy access to Brigadeiro metro station and cultural attractions like Parque Ibirapuera. With excellent transport connections, this hotel is the perfect choice for both business and leisure travelers.

Experience luxury and convenience at Pestana São Paulo - book your stay now!

Important information:

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.

At check in, children without parental presence must present an authorization signed by both parents and original identification documents. In the case children are accompanied by parents, original identification documents are required.

Please note that the credit card used for the booking must belong to one of the guests. In case of reservations made in the Non-Refundable rates, the reservation center will send a payment link to your message box via the Booking.com platform. The card used must be presented at check-in.

If it is not possible to present the credit card, the total amount of the reservation will be charged again on the guest's own credit card or another form of payment, such as debit card, cash or PIX. In this case, the amount charged to the credit card during the booking will be refunded.

For reservations made by third parties, the payment must be made exclusively via PIX.

Please note that the hotel only accept payment in cash, in Brazilian Real currency.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRU

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BRL 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.9
Based on 2388 reviews
Cleanliness: 7.53
Service: 8.4
Location: 8.64
Room Quality: 7.59
Amenities: 7.12
Value for Money: 7.68
Food and Beverage: 8.13
Overall Experience: 8.1
R
rocha • solo_traveller • br
10
2026-06-05 • via Nuitee
T
Teresa Sampaio • solo_traveller • br
10
Excelente
Pros:

Excelente atendimento , conforto , limpeza, localização

2026-06-04 • via Nuitee
J
Julio • extended_group • br
8
Mto agradável
Pros:

Staff, café, da manhã

Cons:

Banheiro antigo

2026-06-03 • via Nuitee
F
Fernando eurico paes de • solo_traveller • br
9
2026-06-02 • via Nuitee
F
Fabricio • solo_traveller • br
8
Cons:

Deveriam colocar algo para que as portas não batessem tanto. Incomoda de manhã.

2026-06-01 • via Nuitee
A
ANGELO • couple • br
8
Ha sempre o que melhorar, mas, em geral, vale a estadia.
Pros:

Quarto espaçoso e confortável

Cons:

Que ela não foi arrumada no sábado de manhã, mesmo tendo saído do hotel por volta de meio dia e meia. Não vi no quarto nenhuma placa para porta do quarto solicitando limpeza. Isso não me gerou nenhum grande transtorno, mas gostaria de deixar registrado.

2026-06-01 • via Nuitee
S
Silvio • solo_traveller • br
8
Bom custo benefício
Pros:

Quarto limpo, cheiroso, coberta boa, cama grande, luz noturna confortável no quarto, café da manhã bom, bom bloquei da luz na janela (quarto fica bem escuro), mesinha de estudo

Cons:

Não tem ar quente no quarto, só frio. O chuveiro sai pouca água, shampoo e condicionador 2 em 1, não tem ducha higiênica no vaso sanitário , não tem uma luz mais forte no quarto se necessário, não tem ventilação o quarto (janela vedada)

2026-06-01 • via Nuitee
V
Vietti • couple • br
9
Excelente
Pros:

Os funcionários do café da manhã são simpáticos e solícitos. O quarto muito limpo e lençóis e toalha cheirosos. O chuveiro o melhor.

Cons:

Falta de água no frigobar.

2026-06-01 • via Nuitee
J
João Mateus • solo_traveller • br
9
2026-05-31 • via Nuitee
F
Fernando • couple • br
10
Perfeita
Pros:

Café da manhã perfeito!

Cons:

Banheiro com pouca luminosidade!

2026-05-31 • via Nuitee
L
leyton • couple • cl
9
Pros:

Las instalaciones y habitaciones

Cons:

El color del vidrio , tenía un filtro azul en la habitación y no se veían los colores naturales del exterior

2026-05-31 • via Nuitee
A
ALEXANDRE • couple • br
3
Péssima escolha!
Pros:

Localização e café da manhã.

Cons:

Internet não funcionou e prejudicou o meu trabalho!

2026-05-26 • via Nuitee
I
Ivan • couple • nl
10
2026-05-25 • via Nuitee
J
Josivan • solo_traveller • br
8
2026-05-25 • via Nuitee
V
vera maria • extended_group • br
8
Ótima estadia. Pequenos defeitos citados acima não comprometeram a estadia
Pros:

camas confortáveis
Equipe gentil

Cons:

Vidro quebrado na janela
Poucos cabides
Leite morno (não quente) no café da mahã

2026-05-22 • via Nuitee
D
DAVIDSON • couple • br
9
2026-05-22 • via Nuitee
G
GERMAN • couple • ar
8
Muy tranquilo
Pros:

Muy bueno

2026-05-21 • via Nuitee
A
alessandra • solo_traveller • br
8
Ótimo café da manhã
Pros:

Espaço, limpeza, simpatia dos funcionários no café da manhã e a variedade nas opções do café da manhã

Cons:

O ar quente não funcionou e estava uma noite fria. Não tinham aquecedor portátil e então disponibilizaram mais cobertores. A decoração é antiga mas tem conforto. A cama, para quem tem problema de coluna, nos atendeu.

2026-05-21 • via Nuitee
H
Haroldo • extended_group • br
8
Fiquei decepcionado esperando padrão Pestana
Pros:

A estrutura é ótima

Cons:

A manutenção. A banheira, principalmente, é uma vergonha.

2026-05-20 • via Nuitee
M
Michelle • couple • br
8
2026-05-19 • via Nuitee