Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Poor service at times

Categories

Cleanliness
8.19
Some comments on cleanliness were positive, but a negative review mentioned a problem with mold, suggesting areas for improvement.
Service
8.96
Mixed feedback; while many praised staff friendliness, a review pointed to poor service at reception.
Location
9.2
Strong sentiment towards the great location, highlighted positively in multiple reviews.
Room Quality
8.65
Guests commented positively on room quality, mentioning spaciousness and comfort.
Amenities
7.68
Some guests noted the lack of a good gym and other amenities, suggesting room for improvement.
Value for Money
8.64
General consensus points to good value for money, especially considering the historical ambiance.
Food and Beverage
7.69
Breakfast reviews were mixed, with some mentioning low quality and poor variety.
Overall Experience
8.16
Overall experiences varied with some positive highlights overshadowed by service and cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 12:54

Property Description

Luxurious 5-Star Hotel near Main Market Square

Elegant Rooms with Modern Amenities: Indulge in the charm of period furnishings while enjoying modern comforts like full HD LED TVs, air conditioning, and free Wi-Fi in every room.

Culinary Delights at Grand Signature Restaurant: Treat your taste buds to traditional Polish and European cuisine at the award-winning Grand Signature Restaurant. Don't forget to savor freshly baked cakes and aromatic coffee at the Grand Café.

Exceptional Services and Recognition: From classical room designs to 24-hour front desk assistance, Grand Hotel ensures a memorable stay. Recognized by the Michelin Red Guide, it stands among the top three hotels in Kraków.

Experience luxury and convenience at Grand Hotel - Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People 5 years old and over stay for 200 zł per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is needed) and costs PLN 180 per day.

Location

Guest Reviews

8.4
Based on 1186 reviews
Cleanliness: 8.19
Service: 8.96
Location: 9.2
Room Quality: 8.65
Amenities: 7.68
Value for Money: 8.64
Food and Beverage: 7.69
Overall Experience: 8.16
C
Christopher • couple • at
10
Pros:

We had a wonderful stay at the Grand Hotel Krakow. The hotel is beautiful, elegant, and perfectly located in the heart of the city.

The room was clean, comfortable, and well-equipped, and the staff were always friendly and helpful. We also enjoyed the excellent breakfast with a great selection of fresh options.

Overall, it was a fantastic experience, and we would happily stay here again. Highly recommended!

2026-06-12 • via Nuitee
A
Attila • extended_group • hu
10
2026-06-10 • via Nuitee
A
ANTONINA • couple • pl
10
2026-06-10 • via Nuitee
P
Pascale • couple • at
10
Pros:

Unser Aufenthalt im Grand Hotel Krakau war einfach hervorragend. Das Hotel verbindet historischen Charme mit modernem Komfort und liegt perfekt im Herzen der Altstadt. Die Zimmer sind stilvoll eingerichtet, sehr sauber und bieten eine angenehme Atmosphäre zum Entspannen.
Besonders hervorheben möchten wir das freundliche und professionelle Personal, das jederzeit hilfsbereit war und unseren Aufenthalt noch angenehmer gemacht hat. Auch das Frühstück war ausgezeichnet.
Dank der zentralen Lage konnten wir alle wichtigen Sehenswürdigkeiten bequem zu Fuß erreichen. Insgesamt ein erstklassiges Hotel mit exzellentem Service, das wir jederzeit wieder buchen würden. Klare Empfehlung für alle, die Krakau besuchen möchten! ⭐⭐⭐⭐⭐

2026-06-10 • via Nuitee
E
Elisabeth • couple • no
8
Fantastisk staff, spesielt Isabell i resepsjonen og Andrej i døren. Super høy standard og lekker suite
Pros:

Beliggenhet og fantastisk god standard. Vakkert interiør og særdeles god service fra vi kom til vi dro. Rent og pent

Cons:

En del støy fra gaten og ikke lydtette rom. Små bad. Rar smykkebutikk i hotellet som ikke ville selge smykkene sine, da hun som sto i butikken ikke visste prisen på smykkene.

2026-06-09 • via Nuitee
T
Thomas • couple • us
10
2026-06-08 • via Nuitee
E
Ewelina • couple • pl
10
2026-06-07 • via Nuitee
Y
Yasmany • couple • es
10
2026-06-05 • via Nuitee
S
Simon • solo_traveller • gb
10
2026-06-03 • via Nuitee
R
Richard • solo_traveller • us
7
Pros:

Breakfast was good. Staff desk was excellent.

Cons:

Room was just ok.

2026-06-03 • via Nuitee
K
Keiko • couple • jp
9
2026-05-31 • via Nuitee
M
Marie • couple • ie
10
Performance a city break
Pros:

Location. Room size great

Cons:

Better evening bar

2026-05-30 • via Nuitee
S
Samuel • couple • gb
10
2026-05-29 • via Nuitee
R
Rosario • solo_traveller • gb
10
Wonderful
Pros:

It is beautiful landmark building

Cons:

Everything was good

2026-05-27 • via Nuitee
K
Katharina • solo_traveller • de
8
Pros:

Sehr schönes altes Hotel .

Cons:

Da das Hotel mitten in der Altstadt liegt, muss man mit Lärm rechnen, wenn man bei offenem Fenster schlafen will. Oropax hilft. 😉

2026-05-26 • via Nuitee
W
Włodzimierz • couple • pl
8
Po zwrocie depozytu napiszę, że był udany.
Pros:

Położenie , czystość , zachowanie częściowo zabytkowego charakteru!

Cons:

Pobieranie depozytu 400 zł od osob, które już przed zameldowaniem zapłaciły za pobyt. Depozyt miał być zawracany w dni wymeldowania. Wymeldowałem się 25 maja, dziś 26 maja , pieniędzy nadal nie ma na moim koncie. Słabe.

2026-05-26 • via Nuitee
J
Jan • extended_group • ch
10
2026-05-24 • via Nuitee
S
Suresh Khanchandani • solo_traveller • in
10
2026-05-21 • via Nuitee
E
Eryk • solo_traveller • nl
1
Ontbijt bedden en personeel waardeloos
Pros:

Locatie was prima

Cons:

Hotel heeft niks te maken met 5*, onvriendelijke personeel bij check in. We waren iets eerder maar moesten 2 uur wachten terwijl kamer gewoon vrij was. Ontbijt was ECHT drama. 2 sterren kwaliteit.

2026-05-21 • via Nuitee
J
jan • couple • cz
8
Pros:

Perfektní snídaně.

2026-05-20 • via Nuitee