Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Poor service at times

Categories

Cleanliness
8.19
Some comments on cleanliness were positive, but a negative review mentioned a problem with mold, suggesting areas for improvement.
Service
8.96
Mixed feedback; while many praised staff friendliness, a review pointed to poor service at reception.
Location
9.2
Strong sentiment towards the great location, highlighted positively in multiple reviews.
Room Quality
8.65
Guests commented positively on room quality, mentioning spaciousness and comfort.
Amenities
7.68
Some guests noted the lack of a good gym and other amenities, suggesting room for improvement.
Value for Money
8.64
General consensus points to good value for money, especially considering the historical ambiance.
Food and Beverage
7.69
Breakfast reviews were mixed, with some mentioning low quality and poor variety.
Overall Experience
8.16
Overall experiences varied with some positive highlights overshadowed by service and cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 12:54

Property Description

Luxurious 5-Star Hotel near Main Market Square

Elegant Rooms with Modern Amenities: Indulge in the charm of period furnishings while enjoying modern comforts like full HD LED TVs, air conditioning, and free Wi-Fi in every room.

Culinary Delights at Grand Signature Restaurant: Treat your taste buds to traditional Polish and European cuisine at the award-winning Grand Signature Restaurant. Don't forget to savor freshly baked cakes and aromatic coffee at the Grand Café.

Exceptional Services and Recognition: From classical room designs to 24-hour front desk assistance, Grand Hotel ensures a memorable stay. Recognized by the Michelin Red Guide, it stands among the top three hotels in Kraków.

Experience luxury and convenience at Grand Hotel - Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Location

Guest Reviews

8.4
Based on 1297 reviews
Cleanliness: 8.19
Service: 8.96
Location: 9.2
Room Quality: 8.65
Amenities: 7.68
Value for Money: 8.64
Food and Beverage: 7.69
Overall Experience: 8.16
M
Mohammed Essa • couple • qa
7
2026-09-16 • via Nuitee
K
Kim • couple • gb
10
2026-09-13 • via Nuitee
J
James • solo_traveller • be
4
2026-09-13 • via Nuitee
K
Karl • extended_group • se
6
2026-09-12 • via Nuitee
B
Brunella • couple • it
10
Un hôtel d’altri tempi ma assai curato e accoglientemente moderno
Pros:

Élégante, centralissima

Cons:

Tutto ottimo

2026-09-05 • via Nuitee
J
Jonathan • couple • us
10
Customer service top notch, beautiful accommodations
Pros:

Exception customer service from start to finish,, great location, clean and comfortable and grand!

Cons:

No complaints

2026-09-02 • via Nuitee
S
samy • couple • il
9
היה בסדר . לא אהבתי את החיוב על החניה
2026-08-30 • via Nuitee
O
Octavian • couple • ro
9
2026-08-28 • via Nuitee
N
Noura • family_with_children • ae
9
الموقع ممتاز والموظفين ممتازين
Pros:

الاثاث وديكور

Cons:

التكيف في بعض الغرف حاره

2026-08-25 • via Nuitee
A
Adamczyk • couple • mt
1
Cons:

Brak miejsca parkingowego dla sportowego niskiego samochodu. Nie mogliscmy zaprakowac a gdy zapytaliscmy sie o jakas rekompensate lub zwrot kosztow nam odmowiono.

2026-08-24 • via Nuitee
J
Jefim • couple • ee
9
Улучшить ассортимент и качество подачи блюд на завтрак.
Pros:

Красивый отель, хорошее расположение, приятное общение с персоналом.

Cons:

К сожалению, завтрак не соответствовал ожиданию для отеля 5*.

2026-08-24 • via Nuitee
G
Grzegorz • extended_group • pl
8
Pros:

lokalizacja

Cons:

brak parkingu,

2026-08-23 • via Nuitee
G
Giel • extended_group • nl
9
2026-08-22 • via Nuitee
O
Obaid • couple • ae
7
إقامة في موقع ممتاز
Pros:

الموقع وتعامل الموظفين

Cons:

فندق وأثاث قديم والإفطار ضعيف وقليل

2026-08-21 • via Nuitee
O
Obaid • family_with_children • ae
7
إقامة في موقع ممتاز
Pros:

الموقع وتعامل الموظفين

Cons:

فندق وأثاث قديم والإفطار ضعيف وقليل

2026-08-21 • via Nuitee
K
Kamil • solo_traveller • pl
10
Pros:

Nie wiem czy bylem kiedyś bardziej zaopiekowany niż podczas wizyty w tym hotelu. To już moj drugi pobyt napewno bede wracał. Uwielbiam klimat tego hotelu i ludzi ktorzy w nim pracują.

Cons:

Ze musialem wyjechac drugiego dnia bo zostalbym na dluzej ;)

2026-08-18 • via Nuitee
K
Krzysztof • couple • pl
10
Super pobyt w Krakowie, dogodne miejsce z parkingiem na samochód
Pros:

Blisko do wszystkich miejsc w Krakowie

Cons:

Czysto i wygodnie

2026-08-16 • via Nuitee
A
Anita • couple • de
10
Pros:

Die Unterkunft war wirklich bildschön, alles war sehr pompös und luxuriös
Wir würden gern länger bleiben 🤭

2026-08-16 • via Nuitee
F
Francesco Matteo • couple • it
1
Pros:

Struttura vecchia

Cons:

Struttura non da 5 stelle

2026-08-15 • via Nuitee
D
Dana333 • couple • ro
9
2026-08-13 • via Nuitee