Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Poor service at times

Categories

Cleanliness
8.19
Some comments on cleanliness were positive, but a negative review mentioned a problem with mold, suggesting areas for improvement.
Service
8.96
Mixed feedback; while many praised staff friendliness, a review pointed to poor service at reception.
Location
9.2
Strong sentiment towards the great location, highlighted positively in multiple reviews.
Room Quality
8.65
Guests commented positively on room quality, mentioning spaciousness and comfort.
Amenities
7.68
Some guests noted the lack of a good gym and other amenities, suggesting room for improvement.
Value for Money
8.64
General consensus points to good value for money, especially considering the historical ambiance.
Food and Beverage
7.69
Breakfast reviews were mixed, with some mentioning low quality and poor variety.
Overall Experience
8.16
Overall experiences varied with some positive highlights overshadowed by service and cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 12:54

Property Description

Luxurious 5-Star Hotel near Main Market Square

Elegant Rooms with Modern Amenities: Indulge in the charm of period furnishings while enjoying modern comforts like full HD LED TVs, air conditioning, and free Wi-Fi in every room.

Culinary Delights at Grand Signature Restaurant: Treat your taste buds to traditional Polish and European cuisine at the award-winning Grand Signature Restaurant. Don't forget to savor freshly baked cakes and aromatic coffee at the Grand Café.

Exceptional Services and Recognition: From classical room designs to 24-hour front desk assistance, Grand Hotel ensures a memorable stay. Recognized by the Michelin Red Guide, it stands among the top three hotels in Kraków.

Experience luxury and convenience at Grand Hotel - Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Location

Guest Reviews

8.4
Based on 1286 reviews
Cleanliness: 8.19
Service: 8.96
Location: 9.2
Room Quality: 8.65
Amenities: 7.68
Value for Money: 8.64
Food and Beverage: 7.69
Overall Experience: 8.16
R
rumaid • couple • sa
10
الموظفين لطيفين واجد .. والموقع ممتاز
Pros:

الناس لطيفه جدا

Cons:

لاشيء

2026-08-06 • via Nuitee
A
Agnieszka • couple • us
10
Wonderful stay at beautiful historic hotel in old town Krakow.
Pros:

Beautiful historic hotel. Super clean and great comfortable bed. Staff was exceptionally nice and helpful. Breakfast was great with wonderful selection. Superb location in heart of old town Krakow but also close to train and bus station and modern shopping mall.

Cons:

Everything was great.

2026-08-05 • via Nuitee
S
Sufyan • solo_traveller • sa
10
The place is very charming and the location is unbeatable
Pros:

The location was perfect, the staff was friendly and they even gave me a free upgrade!

2026-08-04 • via Nuitee
A
amy • solo_traveller • au
10
Pros:

The staff went above and beyond for my daughter who became sick while on holiday. I can not thank them enough and highly recommend this hotel ❤️

2026-08-04 • via Nuitee
S
samy • solo_traveller • il
8
Pros:

מלון יפה נראה ארמון מפואר .

Cons:

חבל ומכעיס שחניה ליום עולה כ 50 יורו .
לא יפה ולא מתאים לאורחים במלון .
כמו כן דרישה לתשלום מראש על השהיה .
קבלה לא פעילה בלילה .
מקום ישיבה בלובי קטן מאוד ספא לשני אנשים .

2026-08-04 • via Nuitee
M
Maciejowski • couple • pl
10
Pros:

Wszystko 😊

2026-08-04 • via Nuitee
N
Natalia • couple • pl
9
2026-08-04 • via Nuitee
A
Anna • family_with_children • de
10
Wyjątkowe, niezapomniane chwile
Pros:

Wyjątkowe wnętrze, położenie na Starym Mieście, wyjątkowa atmosfera miejsca- hejnał z wieży Kościoła Mariackiego

Cons:

-

2026-08-03 • via Nuitee
B
Badreyya • family_with_children • ae
7
2026-08-03 • via Nuitee
A
Anna-Kaisa • solo_traveller • fi
9
2026-08-03 • via Nuitee
A
Abdulrahman • couple • qa
10
2026-08-02 • via Nuitee
Z
Zuzanna Borówka • solo_traveller • pl
10
Pros:

Wszystko było doskonałe, zaczynając o serdecznego powitania w recepcji, piękny przestronny i doskonale urządzony pokój po pyszne śniadania 😊
Doskonałym atutem jest dostępność bilardu, gdzie mogliśmy z przyjaciółmi spędzić czas 😊

2026-08-02 • via Nuitee
N
Norbert • couple • de
10
2026-08-02 • via Nuitee
M
Marzena • solo_traveller • pl
10
Polecam!<3
Pros:

Pani Izabela i pan Cyprian wspaniali! Jak zawsze byli pomocni w każdej sprawie. Bardzo polecam poleżeć na płycie ganbanyoku działa niesamowicie relaksująco na cały organizm zwłaszcza jak się brało udział w biegu jak Ironman.

2026-08-02 • via Nuitee
P
Peter • couple • gb
10
2026-08-02 • via Nuitee
R
Rizgar • couple • fi
10
2026-08-02 • via Nuitee
S
Slavica • couple • fr
9
Idéalement situé à 100 m de la vieille place.
Pros:

Hôtel d’époque, très bien situé pour visiter la vieille ville.

Cons:

Je n’ai pas du tout apprécié que l’hôtel débite 100€ de caution pour le mini bar et qu’au moment du départ, on me répond qu’elle me sera restituée dans plusieurs jours. C’est inadmissible. J’ai exigé que l’on me rembourse immédiatement. Ce qui a été fait. La (non) confiance c’est réciproque! Je n’ai jamais vu ça.

Le petit déjeuner buffet où il manquait des fruits frais et des yaourts.

2026-07-25 • via Nuitee
J
Joanna • solo_traveller • gb
10
Pros:

Everything! Particularly the grand rooms and amazing atmosphere. The service was very friendly.

2026-07-25 • via Nuitee
M
Maria • couple • ie
10
Very enjoyable
Pros:

Very well kept and beautiful

2026-07-25 • via Nuitee
K
Knudsen • couple • no
10
Pros:

Fin hotell med alle fasiliteter 😊🙏

2026-07-25 • via Nuitee