Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Poor service at times

Categories

Cleanliness
8.19
Some comments on cleanliness were positive, but a negative review mentioned a problem with mold, suggesting areas for improvement.
Service
8.96
Mixed feedback; while many praised staff friendliness, a review pointed to poor service at reception.
Location
9.2
Strong sentiment towards the great location, highlighted positively in multiple reviews.
Room Quality
8.65
Guests commented positively on room quality, mentioning spaciousness and comfort.
Amenities
7.68
Some guests noted the lack of a good gym and other amenities, suggesting room for improvement.
Value for Money
8.64
General consensus points to good value for money, especially considering the historical ambiance.
Food and Beverage
7.69
Breakfast reviews were mixed, with some mentioning low quality and poor variety.
Overall Experience
8.16
Overall experiences varied with some positive highlights overshadowed by service and cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 12:54

Property Description

Luxurious 5-Star Hotel near Main Market Square

Elegant Rooms with Modern Amenities: Indulge in the charm of period furnishings while enjoying modern comforts like full HD LED TVs, air conditioning, and free Wi-Fi in every room.

Culinary Delights at Grand Signature Restaurant: Treat your taste buds to traditional Polish and European cuisine at the award-winning Grand Signature Restaurant. Don't forget to savor freshly baked cakes and aromatic coffee at the Grand Café.

Exceptional Services and Recognition: From classical room designs to 24-hour front desk assistance, Grand Hotel ensures a memorable stay. Recognized by the Michelin Red Guide, it stands among the top three hotels in Kraków.

Experience luxury and convenience at Grand Hotel - Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People 5 years old and over stay for 200 zł per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is needed) and costs PLN 180 per day.

Location

Guest Reviews

8.4
Based on 1210 reviews
Cleanliness: 8.19
Service: 8.96
Location: 9.2
Room Quality: 8.65
Amenities: 7.68
Value for Money: 8.64
Food and Beverage: 7.69
Overall Experience: 8.16
N
Nathalie • couple • ch
10
Pros:

Hôtel charmant un peu vieillot. Personnel très gentil. Emplacement parfait.

2026-07-04 • via Nuitee
J
JackyT1969 • Couples
10
Top Class Hotel
Pros:

Absolutely beautiful hotel, staff didn't speak much English so hard to communicate sometimes, didn't have any food there as ate out mostly as done trips. Rooms cleaned daily with fresh towels, had bath robes in room, toiletries, free wifi, there is a mini bar in the room, but beware as they charge for this, cheaper to go to supermarket across the road and get a drink there if you wanted to drink in your room. Would highly recommend staying here

2026-07-02 • via Tripadvisor
F
Franz • couple • at
5
Pros:

Das Hotel ist in die Jahre gekommen. Auf Grand Hotel darf sich nicht verlassen. Bescheidenes Frühstück. Super Lage.

2026-07-01 • via Nuitee
H
HENNADIY SOLEIKO • couple • ua
8
Pros:

Завтрак, расположние

2026-06-28 • via Nuitee
I
Ivars • solo_traveller • gb
10
It was fantastic to stay in central of this beautiful city
Pros:

I love this style I believe it suits location!

Cons:

Location and class style

2026-06-27 • via Nuitee
I
Irene • solo_traveller • gb
10
Excellent place to stay
Pros:

Everything - the decor, the rooms, the dining area and the staff.

Cons:

Nothing

2026-06-26 • via Nuitee
M
Meander622718 • Couples • Ramsgate, Isle of Thanet, Kent, England
6
Faded Glory ...The Jewel in the crown is Cyprian on reception who is incredibly patient and Helpful.Our room was Tired and dated
Pros:

Tired and dated is far from 5☆
The fitness room on the 4th floor with 3 pieces of equipment and alongside the Sauna this is s significant health & Safety risk... temperature is dangerously hot to worlout

2026-06-21 • via Tripadvisor
M
Michael • couple • il
10
Pros:

Очень хорошо!!!

Cons:

Все!!!

2026-06-21 • via Nuitee
P
pavol • solo_traveller • gb
10
Pros:

Really enjoyed my stay. The hotel was clean, comfortable, and the staff were friendly and welcoming.

A special thanks to Cyprian at reception, who was extremely helpful and professional throughout my stay. He made a great impression and is a real credit to the hotel.

Would happily stay here again!

Cons:

Nothing to complain about

2026-06-21 • via Nuitee
V
veysi • couple • de
10
2026-06-21 • via Nuitee
T
Tomko • couple • us
10
2026-06-20 • via Nuitee
P
Peter • couple • gb
10
Pros:

Great as always

2026-06-20 • via Nuitee
I
Isaac • couple • il
7
2026-06-19 • via Nuitee
J
Jed • solo_traveller • gb
10
Pros:

Location is great, lovely historic hotel

2026-06-19 • via Nuitee
S
SHER • extended_group • il
10
2026-06-19 • via Nuitee
D
Diana • solo_traveller • cz
10
Pros:

Luxusní hotel v samotném centru města, pokoje jako na zámku, vynikající, bohaté a rozmanité snídaně.

2026-06-19 • via Nuitee
M
Meelis • couple • ee
10
Pros:

Very good hotel!

2026-06-18 • via Nuitee
N
Nagy • solo_traveller • hu
5
nem választom ezt többet
Pros:

Elhelyezkedés rendben

Cons:

A szálloda színvonala nem éri el az 5*. A szoba zajos egy belső udvarra néző szobát kaptam ahol a zajok fokozottan felerősödtek. Kézmosó részére szappant biztosítottak, szappantartó nélkül. WC lehúzási lehetősége csak akkor ha a fedél lehajtásra került.
Három csillagos hotelban jártam már ami jobb felszereltséggel minőséggel volt előkészítve.

2026-06-18 • via Nuitee
M
Meelis • couple • ee
10
2026-06-18 • via Nuitee
H
Hughes • solo_traveller • gb
8
2026-06-17 • via Nuitee