Quality Hotel The Reef

Hotels
•
Strawberry
8.2 (559 reviews)
Tordenskjoldsgade 14 , Frederikshavn , dk
+45 98 43 32 33

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Nice location
Cons:
Cleanliness issues
Misleading room descriptions

Categories

Cleanliness
7.45
Several mentions of cleanliness issues, including outdated and unclean bathrooms.
Service
8.95
Consistently praised for friendly and helpful staff.
Location
8.45
Good location with nearby restaurants and attractions.
Room Quality
7.45
Some guests found the rooms lacking in amenities and not matching the description.
Amenities
7.95
Adequate facilities like the tropical water park, although some areas were noted as cold.
Value for Money
7.95
Value perception was mixed due to pricing concerns for certain amenities.
Food and Beverage
8.95
Highly rated breakfasts and dining options.
Overall Experience
8.45
Overall enjoyed with positive highlights about the tropical experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:35

Property Description

Luxurious Tropical Water Park

Experience a tropical paradise at Scandic The Reef with its 80-meter water slide and various pools, saunas, and spas. The perfect spot for relaxation and fun for all ages.

Family-Friendly Entertainment

From a children’s playroom with toys to arcade games and air hockey for older kids, there's something for everyone at the hotel. Keep the whole family entertained throughout the stay.

Delightful Dining Options

Indulge in European cuisine at Det Gule Pakhus and savor organic breakfast at Restaurant Calypso. For light meals and refreshments, head to Lobster Bob’s Bar and Café. A culinary journey awaits at every corner.

Book now and treat yourself to a memorable stay at this exceptional hotel.

Important information:

Please note that the dinner restaurant is closed on 31 December.

Opening hours for the waterpark during Christmas are:
23 December: 08:00 - 18:00
24 December: 10:00 -16:00
25 December: 10:00 - 18:00
26 December: 10:00 - 22:00Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AAL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 9 years old stay for DKK 300 per person per night when using an existing bed.
    People 3 years old and over stay for DKK 300 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs DKK 125 per day.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 80
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.2
Based on 559 reviews
Cleanliness: 7.45
Service: 8.95
Location: 8.45
Room Quality: 7.45
Amenities: 7.95
Value for Money: 7.95
Food and Beverage: 8.95
Overall Experience: 8.45
V
Vibeke • family_with_children • no
9
2026-07-25 • via Nuitee
L
Lundblad • family_with_children • se
8
Väldigt uppskattat hotell med
Pros:

Bra rum, väldigt trevlig pooler som hade varmt vatten. Bra frukost.

Cons:

Korridorer va väldigt smutsiga.

2026-07-24 • via Nuitee
K
Kristin Nygaard • family_with_children • no
9
2026-07-23 • via Nuitee
O
Oleksandr • family_with_children • dk
10
2026-07-23 • via Nuitee
I
Iisa • solo_traveller • fi
6
Pros:

Kylpylä oli kiva

Cons:

Hotellissa oli rahastuksen makua. Huoneessa olisi voinut olla edes pieni jääkaappi ja henkareita.

2026-07-22 • via Nuitee
B
Bengt • extended_group • se
9
2026-07-21 • via Nuitee
J
Jörgen • solo_traveller • se
9
2026-07-20 • via Nuitee
N
Norbertnè • family_with_children • se
10
Super hétvégi kikapcsolódás családoknak
Pros:

Néhány percre található a kikötôtöl, központban. Trópusi hangulatú fürdő, a szálloda felszereltsége tökéletes. Személyzet kedves, a reggeli bôséges svédasztalos igazi skandináv stilusban az ízek finomak. Angolul is beszélnek

2026-07-20 • via Nuitee
H
Helen • family_with_children • se
10
Super fint
Pros:

Super fint

2026-07-19 • via Nuitee
M
Mikael • solo_traveller • dk
10
2026-07-19 • via Nuitee
E
Eckenstein • family_with_children • ch
9
Wasserparadies mit Hotel
Pros:

Perfekt gelegen zwischen Fähre und Bahnhof, top ausgestattet und zur vollsten Kinderzufriedenheit :)

Cons:

Frühstück sehr voll

2026-07-19 • via Nuitee
V
Vegard • family_with_children • no
7
2026-07-18 • via Nuitee
A
Amandha • family_with_children • se
7
2026-07-17 • via Nuitee
R
Rikke • family_with_children • dk
9
2026-07-17 • via Nuitee
R
Rami • family_with_children • se
9
Beautiful 1 night family stay
Pros:

Room is fine. Good swimming facility with the reef. Kids liked it alot. Highly recomeneded.

2026-07-17 • via Nuitee
M
Mona • couple • se
8
2026-07-17 • via Nuitee
N
Nerijus • solo_traveller • dk
10
2026-07-16 • via Nuitee
E
Erika • solo_traveller • br
8
Bom
Pros:

Boa localização e estrutura.

Cons:

Atendimento da recepção. Nao conseguimos fechar com cafe da manha na reserva e para fechar na hora, era um valor absurdo, mesmo para os hóspedes

2026-07-16 • via Nuitee
T
Tatiana • solo_traveller • dk
10
2026-07-16 • via Nuitee
T
Tour162188 • Family • Denmark
6
No conditioning, extremely warm in the hotel, safety issues in the kitchen
Pros:

There is no air conditioning anywhere in the hotel, including the rooms, so the air feels extremely stuffy and there is hardly anything to breathe. The windows only open about 10 cm, which makes the rooms unbearably hot, even during a Danish summer. There is an old-style ceiling fan, but it doesn’t make much difference.

The same problem exists throughout the hotel, including the kitchen and common areas. The only thing you want is to get outside for some fresh air.

The children’s beds are not proper bunk beds but rather shelves with mattresses. Our kids nearly fell off them several times, so we ended up sleeping on the floor.

As for breakfast, it was overcrowded during the high season. The scrambled eggs smelled awful, as if they had been made with spoiled milk. On the first day, my 4-year-old daughter found a piece of plastic in her eggs, and after that she was afraid to eat breakfast there for the rest of our stay.

There was no kettle or refrigerator in the room. This is definitely not what I would expect from a four-star hotel.

On the positive side, the water park is amazing.

2026-07-15 • via Tripadvisor