Garner Hotel Dusseldorf - Main Station by IHG

Hotels
•
Garner
7.1 (6968 reviews)
Graf-Adolf-Stra?e 94 , Düsseldorf , DE
+49 211 16850

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
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Review Highlights

Pros:
Central location very close to main station
Friendly, helpful reception staff
Comfortable beds and often spacious/modern rooms
Generally good breakfast/food
Clean/tidy rooms reported by multiple guests
Cons:
Inconsistent cleanliness (bed bugs, hair, multiple room changes)
Some parts of the neighbourhood feel shady
Small or dated rooms in places; maintenance issues (clogged shower, slow hot water, no kettle)
Breakfast room atmosphere and occasional hygiene/service issues
Perceived poor value for money / pricing fluctuations

Categories

Cleanliness
5
Mixed reports: several guests praise clean, tidy bathrooms and rooms, but multiple reviews cite serious issues (bed bugs, hair on floor, several room changes due to unclean rooms), indicating inconsistent housekeeping.
Service
8.5
Generally described as very friendly and professional, especially reception staff; however some incidents (poor communication during a bed-bug situation, reports of some unfriendly staff) lower consistency.
Location
8.5
Consistently praised for central position and very close to the main station (5 minutes); several guests note ease of access, though a few mention parts of the neighbourhood feel shady.
Room Quality
6.8
Rooms often roomy, modern and with comfortable beds, but others are small or dated; issues reported include clogged showers, slow hot water, thiếu amenities (no kettle), and inadequate curtains letting in light.
Amenities
6.5
Basic amenities present but inconsistent: breakfast is available and generally good, yet the breakfast room ambience is poor and some rooms lack small extras (kettle, welcome water); lobby offerings are minimal.
Value for Money
5.6
Several guests felt price/performance was weak (price drops after booking, small rooms for cost); overall value is below expectations for some visitors.
Food and Beverage
7.6
Breakfast repeatedly described as good and sufficient; however the breakfast room atmosphere and occasional hygiene/service handling at the buffet are noted as negatives.
Overall Experience
8.3
Overall a mixed but generally positive stay driven by excellent location and friendly reception; cleanliness and value issues reduce the experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Convenient Location in Düsseldorf
Located just a short walk from Düsseldorf Main Station, Novum Hotel Madison offers free WiFi and a 24-hour reception for your comfort.

Elegant Rooms with Modern Amenities
Experience the charm of wooden furniture in each room, along with a private bathroom, bathtub, hairdryer, satellite TV, and a desk for your convenience.

Delicious Breakfast and Nearby Attractions
Start your day with a full breakfast buffet in the bright restaurant. Explore the vibrant Old Town district within a short walk and visit the Königsallee shopping street easily.

Ready to experience comfort and convenience in Düsseldorf? Book your stay at Novum Hotel Madison now!

Important information:

Please note that cots and extra beds are only available on request, and must be approved by the hotel.
When booking [7] rooms or more, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DUS

Location

Guest Reviews

7.1
Based on 6968 reviews
Cleanliness: 5
Service: 8.5
Location: 8.5
Room Quality: 6.8
Amenities: 6.5
Value for Money: 5.6
Food and Beverage: 7.6
Overall Experience: 8.3
G
Guglielmini • extended_group • de
10
Pros:

La camera con soppalco comodissima per 4 persone. La posizione raggiungibile a piedi dalla stazione.

Cons:

Quartiere un po' brutto.

2026-10-31 • via Nuitee
H
Holger • solo_traveller • de
8
Gutes Cityhotel in zentraler Lage.
Pros:

Sehr freundliches Personal, es gab sogar ein Zimmerupgrade für mich. Die Lage ist super - gut 5 Minuten vom Hauptbahnhof. Bett war sehr bequem, das Zimmer groß und modern eingerichtet. Bad tiptop sauber. Das Hotel verteilt sich über mehrere Gebäude in der Straße, was es von der Struktur etwas ungewöhnlich macht und man muss längere Wege laufen, um zu Zimmern im anderen Teil des Hotels zu gelangen. Ist aber kein Problem und alles gut auf den Gängen ausgeschildert.

Cons:

Der Frühstücksraum ist…naja. Ein (fast) fensterloser Bereich, zwar nett hergerichtet, verströmt aber dennoch leider keine gemütliche Atmosphäre. Ich musste drei Tische ausprobieren, bis ich einen fand, der nicht wackelte. Das Essen ist jedoch gut und ausreichend.

2026-10-31 • via Nuitee
A
Abdullah • couple • de
1
2026-10-31 • via Nuitee
S
Sylvia • extended_group • es
10
2026-10-30 • via Nuitee
M
Martin • solo_traveller • gb
3
Bed bugs
Cons:

We had an issue with bed bugs, we were moved to new rooms but overall the situation was poorly handled by the hotel management with extremely poor communication. Not a comfortable stay and wouldn't trust or recommend this hotel.

2026-10-30 • via Nuitee
T
Theresa • couple • de
8
2026-10-29 • via Nuitee
U
Uwe • couple • de
8
2026-10-29 • via Nuitee
M
Martin • solo_traveller • de
8
2026-10-28 • via Nuitee
T
Timo Lin • solo_traveller • cn
8
2026-10-28 • via Nuitee
B
Bjarni • solo_traveller • is
8
Great place to stay
Pros:

Very helpful and professional staff. Particularly at reception

Cons:

Parts of the neighbourhood are a bit shady

2026-10-28 • via Nuitee
A
Andres Brito Machado • couple • cl
10
2026-10-27 • via Nuitee
M
MARIE-PIERRE • family_with_children • fr
8
Bien
Pros:

L emplacement okay vers la gare et la propreté et beaucoup d espace dans la chambre

Cons:

Le bruit extérieur

2026-10-27 • via Nuitee
U
Uwe • couple • de
7
2026-10-27 • via Nuitee
G
Gašper • extended_group • si
8
2026-10-26 • via Nuitee
P
Predrag • extended_group • rs
10
2026-10-26 • via Nuitee
B
Bettina • couple • de
10
2026-10-26 • via Nuitee
M
Marco • solo_traveller • nl
1
Nooit meer
2026-10-26 • via Nuitee
M
Mehmet • extended_group • tr
9
Güzeldi
Pros:

Merkez de temiz ama biraz pahalı

Cons:

Biraz pahalı bir de odada su olabilir

2026-10-25 • via Nuitee
F
FF666 • extended_group • de
8
2026-10-25 • via Nuitee
J
Jessica • couple • fi
10
2026-10-25 • via Nuitee