Comfort Inn & Suites Nashville Near Tanger Outlets I-24 Antioch

Hotels
•
Comfort
7 (702 reviews)
400 Collins Park Drive , Antioch , us

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Close to downtown
Friendly staff in certain areas
Good breakfast
Cons:
Dirty rooms
Rude service
Outdated facilities

Categories

Cleanliness
5.64
Many complaints about dirty rooms and bathrooms, with specific mentions of leftover food and used soap.
Service
6.61
Some staff were helpful, but several reviews mention rude and unhelpful service.
Location
7.65
Close to downtown, but difficult to access.
Room Quality
5.6
Outdated rooms with issues like cold heating and broken furniture.
Amenities
6.63
Basic amenities available, but vending machines were often sold out.
Value for Money
7.59
Great price points considering the proximity to downtown.
Food and Beverage
8.64
Breakfast options were rated positively, although cleanliness issues were mentioned.
Overall Experience
7.61
Mixed experiences with significant negatives but some redeeming qualities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-02 18:58

Property Description

Indulge in Comfort and Convenience

Convenient Location: Situated just 16 minutes from downtown Nashville, our Comfort Inn & Suites offers easy access to the city's vibrant attractions.

Relax and Unwind: Enjoy our indoor heated pool, hot tub, and complimentary WiFi for a relaxing stay.

Amenities Galore: Each room features modern conveniences like a microwave, refrigerator, and coffee maker. Take advantage of our fitness center, business center, and daily continental breakfast.

Book your stay at Comfort Inn & Suites Nashville Near Tanger Outlets Antioch for a memorable and comfortable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property is located in a busy area so guests might experience some noise.
It's recommended to bring your own vehicle since this property is not serviced by public transportation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7
Based on 702 reviews
Cleanliness: 5.64
Service: 6.61
Location: 7.65
Room Quality: 5.6
Amenities: 6.63
Value for Money: 7.59
Food and Beverage: 8.64
Overall Experience: 7.61
C
Carrie • couple • us
1
Cancelled by booking.com was reported by the staff.
Pros:

Nothing. We did not stay there. They said our reservation was cancelled by booking.com.

Cons:

We didn’t stay there. We had to find another place because they said the reservation was cancelled by booking.com and no other room was available.

2026-06-20 • via Nuitee
M
M2450MLar • Solo travel
10
Clean Quiet Affordable and Friendly
Pros:

This is a very clean and well cared for Hotel. Front desk: Rohit and Ashlyn were very friendly and accommodating. Price was very reasonable. Very quiet - I was on 3rd floor. Breakfast area was clean, selection adequate, and staff there also helpful. Super clean breakfast section. The reservation process (not via the hotel itself) was efficient & also friendly. Will definitely stay here again.

2026-06-18 • via Tripadvisor
S
Stallings • couple • us
10
Good other then is witness the rude breakfast lady
Pros:

The bed was really comfortable

Cons:

The only thing was when we can dawn to breakfast we wear getting our food and the breakfast lady snapped a another guest and told him he was not allowed to take their food back to their room. She was very very rude to the gentleman and my husband said well I am glad I didn't want to take you anything back to the room so I am glad you came dawn with. So but, other then that it is a good hotel and friendly other then that one breakfast lady was very rude.

2026-06-16 • via Nuitee
H
Heather • family_with_children • us
7
Decent
Pros:

Comfortable beds

Cons:

Location was difficult to get in and out of.
We found a lot of black hairs all over the bedding, shower walls, and bathroom floor. I felt like it was overpriced for the quality.

2026-06-15 • via Nuitee
D
danielle • family_with_children • us
7
2026-06-15 • via Nuitee
C
Cassanique • couple • us
7
2026-06-13 • via Nuitee
B
Bullock • couple • us
7
for what we needed it was okay
Pros:

location and staff that helped with my complaints

Cons:

The room was dirty and had to be cleaned. The breakfast wasn't great.

2026-06-09 • via Nuitee
S
Santa • couple • us
10
2026-06-08 • via Nuitee
A
amstutz • solo_traveller • us
10
Pros:

Very friendly service and clean facilities.

2026-06-07 • via Nuitee
O
Odalis • solo_traveller • us
10
2026-06-02 • via Nuitee
S
Smith • solo_traveller • us
6
2026-06-01 • via Nuitee
M
Michel • couple • us
10
2026-05-28 • via Nuitee
Z
Zachary • couple • us
7
2026-05-25 • via Nuitee
E
Eloy • extended_group • us
10
Pros:

Todo excelente

2026-05-25 • via Nuitee
N
Nancy • couple • us
5
Cons:

Dirty shower, breakfast not appetizing

2026-05-24 • via Nuitee
A
Alyse • family_with_children • us
10
Had a good stay would return
Pros:

Clean

Cons:

Maybe more lights

2026-05-24 • via Nuitee
M
Michel • solo_traveller • us
10
2026-05-21 • via Nuitee
E
Eunique • couple • us
1
2026-05-20 • via Nuitee
L
Lajoyce • solo_traveller • us
2
Cons:

The lady at the front desk, who says she was the manager, was extremely rude to me. She's demanded not asked for me that to give her $100 cash for a deposit instead of taking it off of my card which hotels normally do. I parked in the back of the hotel because that's where my room was located. I was in fear of my safety when I pulled in there were very seedy looking people in the parking lot. There were pimps and prostitutes back there one lady almost ran up to my car when I pulled in. And her pimp was staring at me. Do not stay at this hotel!!! There's a much nicer upscale one right across the street for the same price!

2026-05-20 • via Nuitee
3
309kylied • Family
2
Worst experience ever at a hotel!
Pros:

Absolutely awful experience at Comfort Inn & Suites. We booked a 2-night stay to celebrate our daughter’s birthday, planning to let our kids enjoy the pool all day Saturday. Instead, we were treated horribly and kicked out over a small bowl of dry cereal.

After our first night, we went to breakfast. My 4-year-old daughter had a small bowl of dry Froot Loops (no milk) and started complaining that her stomach hurt. She wanted to save them and take them upstairs to finish later. As we were heading to the room, the manager loudly yelled at us that we couldn’t take food upstairs. Another manager then told us it was fine, so we started walking again, only to be yelled at a second time and threatened with extra charges if we took the cereal to the room.

When I asked why, we were told it was because guests “take food upstairs and waste it.” Instead of letting my sick 4-year-old bring two tiny handfuls of dry cereal to the room, they wanted us to throw it away — which makes no sense if waste is supposedly the concern.

Then the GM got involved and called my husband over. He was extremely rude and told my husband to walk over to a sign about hotel policy, insisting he get closer to it as if he couldn’t read. Then he told my husband to step aside. My husband waited, thinking they were going to continue the conversation, but when he walked back over, the GM started yelling, asking why he was still there and suddenly said, “You have 30 minutes to get your stuff out, I’m calling the police.”

We were not aggressive, rude, or causing a scene. We simply asked why our child couldn’t bring dry cereal upstairs and complied with what we were told. Yet we were threatened with police in front of our three small children and forced to rush, pack up, and leave at 8:30 AM, even though checkout wasn’t until 11:00 AM.

Yes, we did receive a refund for the second night, but considering we were forced to leave early that morning and didn’t even get to stay through checkout time, we should have also been refunded for the first night. The entire reason for booking two nights was so our daughter could enjoy the pool for her birthday weekend, and that was completely taken away.

Corporate was no help and basically told us to take it up with the managers — the same managers who caused the issue. This completely ruined our daughter’s birthday weekend. I have never experienced anything this extreme or unprofessional from a hotel. We left shocked and upset and would never stay here again.

2026-05-18 • via Tripadvisor