Hotel Seward by Aspen Hotels

No bath room in the room. We must share with other people.

Nothing

Rooms were clean

Wenige Möglichkeiten zum Trocknen der Handtücher und Entleerung der Mülleimer

The room could use a fan. Maybe a ceiling fan or even a box fan.

We stayed here for two nights, and unfortunately, both mornings we were woken up very early by constant footsteps from the room above us. The walking seemed to go on and on for a very long time, and the noise was so loud that it was impossible for us to sleep.

It was extremely frustrating, especially since a good night’s sleep is one of the most basic things you expect from a hotel stay. We were exhausted after two nights of being woken up so early.

The hotel itself may be nice, but the poor soundproofing between floors seriously affected our experience and made our stay very uncomfortable.

Beds were cheap and towels in bathroom were cheap but price per night was double the other hotels in town that I booked for our party same night.

Room was very stinky! Smelled like urine! Shared bathrooms were not being cleaned regularly. Overpriced for that hotel. Mattress was old and deep in middle. TV has no Netflix or cable. Everything about the hotel was unpleasant. Not recommended. Staff are not helpful. The door was moving and making noise. Asked staff they didn’t do anything for that.

1. I used two different online access points (two days and one day before our reservation) to ask about the shuttle from the cruise terminal to the hotel. I received no response to either and we ended up taking a taxi instead, which the port agent called for us since we had no phone service there. 2. The photo of the room online showed an upholstered chair beside the bed that was not present in the room. The chair was the reason we booked this hotel and this room, for a great deal of money more than our original booking, which didn't show a cushioned armchair. 3. The room was also very hot and one of the two small windows didn't open because the mechanism was broken. 4, There was no grab bar to help entry to the shower/tub. 5. The sink didn't drain because there was no way to hold the plug in the open position. We used a doorstop to get it to drain. 6. We like quaint, boutique accommodations. The online photo shows antique mahogany-look furnishings, but those in the room were more like a modern IKEA design. All these negatives had us feeling foolish for spending so much for the room. We would not return.

See above. Having one's own bathroom facilities is STANDARD. By providing a sub-standard room, Hotel Seward was in violation of Alaska's "Unfair Trade Practices and Consumer Protection Act (Section 45.50)" which prohibits deceptive trade practices and misrepresentations. Had we known there would be no private bathroom facilities and that we would be exposed to strangers' bathroom habits, we would not have stayed there. Cost of the rooms was never a consideration.

The historic room and wing are basically the exact same as when they were built in 1905 with the addition of a tv. It feels and smells like stepping back in time. I have never seen anything like it before and I have stayed in hotels all over the world. If you had any sort of mold or mildew allergy you could not stay here. When I opened the door it was like stepping into a dark museum with the linens, curtains, dirty walls, furniture, and smelly carpet. When you flipped on the over head light it was a super bright like an operating room which highlighted the dated room. Also, when I booked 2 rooms I misunderstood what was meant by shared bathroom. It was one bathroom and one shower shared for the entire floor which is more than 10 rooms, I believe. I was extremely disappointed that we were not able to get a refund for the historic room. We spent $750 on 2 rooms and our family ended up sleeping 3 people to a full/queen bed in the non-historic room because there was no way to sleep in that musty and mildewy room.

Sharing a bathroom and wafer thin walls between rooms making it noisy. Restaurant and bar were closed.

N/A

We booked a historic room where the bed was very comfortable but the room was end of the corridor, through the restaurant …

Breakfast provision

We booked two rooms for two nights, our room was #8 in the historic section. The room is small with two double beds on what looked like camp frames. There is no private bathroom, and we knew that, but the bathrooms were not being kept up, towels left on the floor (? Why no hamper), and an unclean shower. And to make things worse, the restrooms are next to and used by staff and restaurant guests.

Housekeeping didn’t refill the coffee pods in the room. The metal key to the room is difficult to use and turn the doorknob, and at times depending on how the key is turned, the deadbolt stays open, and door would lock- one had to manually turn the deadbolt lever to release it so that the door will lock.

On the first evening I turned the hot water handle on the room sink and there was NO water. I called the front desk, maintenance guy came up and suspected the valve under the sink had failed, and would fix it in ten am on Day #2. When we returned to the room on the eve of Day 2, still no hot water, and no message or note. On check out, I asked the Maintenance man for an update, and he said several rooms didn’t have hot water and the repairs would be complex. I asked for and received vouchers for breakfast at the sister hotel restaurant which was appreciated. The hotel really needs to address this basic room issue.