Level Chicago – Old Town

Hotels
•
Independent
8.8 (135 reviews)
1140 North Wells Street, Chicago, Illinois, 60610 , Chicago , US
+1 312-858-9848

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Children allowed
Pets allowed

Facilities

Full-service spa
Health or beauty spa nearby
Firepit
Arcade/game room
Free WiFi
Swimming pool
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Good amenities
Cons:
Service issues
Cleanliness concerns

Categories

Cleanliness
8.01
Issues with room cleanliness reported; a few guests noted maintenance problems.
Service
8.98
Mixed feedback; while some had positive experiences, others reported long wait times for assistance.
Location
9.52
Centrally located and convenient access to subway and amenities.
Room Quality
8.47
Comfortable rooms, but some guests experienced issues with room management and amenities.
Amenities
9
Good pool area and amenities available, despite some noted issues with cleanliness.
Value for Money
8.46
High price point noted, though experiences varied.
Food and Beverage
9.01
Many guests appreciated the nearby food options.
Overall Experience
8.98
Mixed overall experience; enjoyed by many, but notable service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:29

Property Description

Luxurious Spa Experience
Indulge in relaxation at the full-service spa, sauna, and health club at Level Chicago – Old Town.

Recreational Delights
Enjoy the seasonal outdoor pool and arcade/game room during your stay.

Convenient Amenities
Benefit from complimentary WiFi, a 24-hour business center, and personalized concierge services.

To book your stay at this family-friendly aparthotel near popular attractions, visit us now at Level Chicago – Old Town.

Important information:

  • The seasonal pool will be open from May to October.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Only registered guests are allowed in the guestrooms.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • The property is professionally cleaned.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Smoking

    No smoking

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.8
Based on 135 reviews
Cleanliness: 8.01
Service: 8.98
Location: 9.52
Room Quality: 8.47
Amenities: 9
Value for Money: 8.46
Food and Beverage: 9.01
Overall Experience: 8.98
J
Jamisha • family_with_children • us
10
2026-07-22 • via Nuitee
P
Pamela • extended_group • us
10
Pros:

Location and facility was excellent. Comfortable room with outstanding views.

Cons:

kitchen could have been better stocked

2026-07-19 • via Nuitee
F
Fangjie • extended_group • cn
9
2026-07-14 • via Nuitee
S
Serge • family_with_children • be
9
Lovely base to explore lovely Chicago.
Pros:

I've lived in Chicago, just blocks from this hotel. Love it, it does not feel like being in hotel as much as being 'home'.

Cons:

The door of one cabinet had to be fixed during our stay. Our neighbours were loud one night, but all of that was quickly fixed.

2026-07-09 • via Nuitee
C
Cierra • couple • us
2
2026-07-06 • via Nuitee
G
Grace • couple • fr
10
A perfect Chicago stay
Pros:

Great facilities, great staff, great location. What else can you ask for ?

2026-07-05 • via Nuitee
J
Jim • family_with_children • us
10
Great experience - would return
Pros:

Friendly staff, great amentities, comfortable space to stay. Bonus is Dial Tone coffee shop in the building

Cons:

Pull out couch was not the most comfortable for the kids - needs a memory foam mattress top

2026-06-22 • via Nuitee
K
Kim • family_with_children • us
10
2026-06-14 • via Nuitee
A
Alejandro • couple • us
10
2026-05-27 • via Nuitee
N
Nicole • solo_traveller • at
10
Pros:

Sehr zentral gelegen...sauberer Appartement...freundliches Personal...angenehme Größe der Wohneinheit

2026-05-26 • via Nuitee
A
Areonna • couple • us
10
Pros:

Cleanliness, location and very friendly staff!

2026-05-22 • via Nuitee
E
EquipmgrSr • solo_traveller • us
10
Chicago GetAway
Pros:

The staff was so friendly. The entire place was so clean and beautiful. Then we got to our room and we were absolutely blown away by the views. Such a wonderful stay.

Cons:

We couldn't stay longer! Lol!

2026-05-21 • via Nuitee
G
Gonzales • extended_group • us
10
2026-05-11 • via Nuitee
C
Cierra • family_with_children • us
10
2026-05-11 • via Nuitee
S
Sonja • solo_traveller • de
10
Immer wieder gerne
Pros:

Sehr schöne Suite, super Aussicht, freundliches Personal

Cons:

Nichts

2026-05-07 • via Nuitee
M
Maneesha • couple • us
10
Will be back!
Pros:

Love it

Cons:

Loved it

2026-04-22 • via Nuitee
T
Tracy • solo_traveller • us
10
2026-04-17 • via Nuitee
T
Toni • couple • us
9
2026-04-15 • via Nuitee
C
Cierra • family_with_children • us
10
2026-04-15 • via Nuitee
J
Jackie • family_with_children • us
10
Emasculate
Pros:

Everything

Cons:

Prices can be lower

2026-04-05 • via Nuitee