Mercure Lourdes Impérial

Hotels
•
Mercure
8 (1081 reviews)
3 Avenue du Paradis , Lourdes , fr

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast
Cons:
Issues with food quality
Some cleanliness complaints

Categories

Cleanliness
7.39
Some reviews indicated cleanliness but also noted issues like odors; thus, a slightly lower score.
Service
8.86
Consistently positive comments regarding staff friendliness and helpfulness.
Location
8.9
Location received high praise for being close to key attractions.
Room Quality
7.85
Rooms were described as clean, with some positive notes on comfort, but a few concerns on noise and renovations.
Amenities
7.88
Generally acceptable amenities but some complaints about restaurant quality.
Value for Money
7.84
Mixed feelings due to high prices for certain services, yet some found overall value in staying.
Food and Beverage
6.89
Consistent complaints about food quality, especially during dinner; breakfast was well-received.
Overall Experience
8.36
Despite some negatives, the overall sentiment was favorable due to excellent location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 23:52

Property Description

Central Location near Sanctuaries
Located just 100 meters from the Sanctuaries and Massabielle Cave, the 4-star Mercure hotel in Lourdes offers a convenient and central stay for visitors.

Stylish Rooms and Dining
Enjoy the comfort of air-conditioned rooms with modern amenities like a TV, electric kettle, and free Wi-Fi. Indulge in delicious traditional French cuisine in the Art Deco restaurant, showcasing fresh local ingredients.

Convenience and Accessibility
With a prime location 1 km from the train station and 10 km from Lourdes-Tarbes Airport, Mercure Lourdes Impérial ensures easy access for travelers. Benefit from on-site private parking for a hassle-free stay.

Book now to experience a blend of luxury, convenience, and exceptional service at Mercure Lourdes Impérial.

Important information:

Please note that children under 12 years old can enjoy breakfast for free.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PUF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for € 10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1081 reviews
Cleanliness: 7.39
Service: 8.86
Location: 8.9
Room Quality: 7.85
Amenities: 7.88
Value for Money: 7.84
Food and Beverage: 6.89
Overall Experience: 8.36
J
jerome • couple • fr
10
2026-07-04 • via Nuitee
J
Johannes • couple • nl
7
2026-07-03 • via Nuitee
C
Clarence Albert • solo_traveller • in
10
Good hotel that is value for money
Pros:

Good location, good room that was clean and staff that were courteous.

Cons:

In the bathroom, some of the tiles require the grouting to be re done.

2026-07-03 • via Nuitee
A
Arez • solo_traveller • pt
8
Pros:

Da localização e dos funcionários

Cons:

Quarto muito pequeno e limpeza deficiente

2026-07-03 • via Nuitee
T
Teruni • solo_traveller • gb
9
Very clean, safe, friendly staff . We had an enjoyable stay.
Pros:

It was very clean.

Cons:

The air conditioning should be more efficient.

2026-07-03 • via Nuitee
D
Danielle • family_with_children • fr
7
Bien
Pros:

La situation

Cons:

Gobelets du plateau d’ accueil sales (traces de rouge à lèvre)
Alèse très inconfortable dans le lit

2026-07-02 • via Nuitee
G
Gesille • couple • us
10
Excellent!
Pros:

Very Accomodating. They even gave us a packed breakfast since we were leaving early. Excellent customer service!

Cons:

None

2026-07-02 • via Nuitee
F
Francois • couple • fr
7
2026-07-02 • via Nuitee
N
Natalia • couple • es
6
2026-07-02 • via Nuitee
H
Heidy • couple • nl
8
2026-07-01 • via Nuitee
P
Patrick • couple • fr
10
Bon séjour
Pros:

Tout était parfait

2026-06-29 • via Nuitee
J
Jean-Marie • family_with_children • fr
8
Hôtel très classe avec une localisation parfaite.
Pros:

Le standing de l'hôtel, l'accueil avec un personnel très professionnel.
Une excellente literie et un petit déjeuner varié.

Cons:

Une baignoire dans la salle de bain c'est rédhibitoire.

Le parking très onéreux, mal entretenu et très étroit.

2026-06-29 • via Nuitee
V
Valeria • solo_traveller • at
10
Recomendable
Pros:

La ubicacion, el personal muy amable, limpio y sin ruido!

Cons:

No podria decir nada al respecto

2026-06-29 • via Nuitee
E
Elise • solo_traveller • fr
7
2026-06-29 • via Nuitee
A
Atmando • extended_group • gb
10
Pros:

Good

Cons:

Nothing

2026-06-28 • via Nuitee
R
R • solo_traveller • nl
9
Schoon en gastvrij. Aanrader!
Pros:

Schitterend hotel en absurd nette en hygiënische kamer. Het personeel is heel erg vriendelijk en gastvrij. De locatie is perfect. Het parkeren bij het hotel is erg handig. Ontbijt is goed. Zeer aan te raden.

Cons:

Geen Nespresso op kamer.

2026-06-28 • via Nuitee
P
Petru • family_with_children • fr
10
Très sympa
Pros:

Petit-déjeuner très bon.
Personnelles sympa.
L'établissement super et le lit 🛌 très bine dormit !🤗💓
Je reviens avec plaisir et je recommande le visite !

2026-06-28 • via Nuitee
S
Silvina • couple • es
6
Normal
Pros:

Ubicación

Cons:

Limpieza

2026-06-27 • via Nuitee
S
Sytheuth • couple • fr
8
Bonne expérience
Pros:

L’accueil, la gentillesse du personnel, la situation, le confort

Cons:

Rien à part le stress d’une panne d’électricité pendant une heure en pleine canicule, mais le max a été fait pour y remédier

2026-06-27 • via Nuitee
N
Napolitano • solo_traveller • it
9
2026-06-26 • via Nuitee