Mercure Lourdes Impérial

Hotels
•
Mercure
8 (1115 reviews)
3 Avenue du Paradis , Lourdes , fr

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast
Cons:
Issues with food quality
Some cleanliness complaints

Categories

Cleanliness
7.39
Some reviews indicated cleanliness but also noted issues like odors; thus, a slightly lower score.
Service
8.86
Consistently positive comments regarding staff friendliness and helpfulness.
Location
8.9
Location received high praise for being close to key attractions.
Room Quality
7.85
Rooms were described as clean, with some positive notes on comfort, but a few concerns on noise and renovations.
Amenities
7.88
Generally acceptable amenities but some complaints about restaurant quality.
Value for Money
7.84
Mixed feelings due to high prices for certain services, yet some found overall value in staying.
Food and Beverage
6.89
Consistent complaints about food quality, especially during dinner; breakfast was well-received.
Overall Experience
8.36
Despite some negatives, the overall sentiment was favorable due to excellent location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 23:52

Property Description

Central Location near Sanctuaries
Located just 100 meters from the Sanctuaries and Massabielle Cave, the 4-star Mercure hotel in Lourdes offers a convenient and central stay for visitors.

Stylish Rooms and Dining
Enjoy the comfort of air-conditioned rooms with modern amenities like a TV, electric kettle, and free Wi-Fi. Indulge in delicious traditional French cuisine in the Art Deco restaurant, showcasing fresh local ingredients.

Convenience and Accessibility
With a prime location 1 km from the train station and 10 km from Lourdes-Tarbes Airport, Mercure Lourdes Impérial ensures easy access for travelers. Benefit from on-site private parking for a hassle-free stay.

Book now to experience a blend of luxury, convenience, and exceptional service at Mercure Lourdes Impérial.

Important information:

Please note that children under 12 years old can enjoy breakfast for free.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PUF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for € 10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1115 reviews
Cleanliness: 7.39
Service: 8.86
Location: 8.9
Room Quality: 7.85
Amenities: 7.88
Value for Money: 7.84
Food and Beverage: 6.89
Overall Experience: 8.36
S
StaniVin • solo_traveller • au
9
Pros:

Great location, close proximity to the Grotto and the lovely scenic back waters

Cons:

Probably none

2026-07-18 • via Nuitee
A
Anthony.eamonn • extended_group • gb
9
2026-07-18 • via Nuitee
B
Brigitte • solo_traveller • fr
10
2026-07-18 • via Nuitee
F
FABIO • couple • it
7
Pros:

La posizione

Cons:

materasso e cuscini

2026-07-18 • via Nuitee
C
Claude • solo_traveller • mq
9
2026-07-16 • via Nuitee
S
Sasimeera • family_with_children • gb
10
Pros:

The bed

Cons:

Prices high

2026-07-16 • via Nuitee
C
Corazon • extended_group • it
7
Pros:

Location

Cons:

Staff not friendly

2026-07-16 • via Nuitee
A
Agnès • family_with_children • fr
9
2026-07-16 • via Nuitee
J
Jean-Grégoire • family_with_children • fr
8
Excellent rapport qualité prix
Pros:

- Qualité de la chambre + propreté : très bien.
- localisation : très bien
- service du personnel : très bien (demande faite lors du petit déjeuner : honorée)

Cons:

- petit déjeuner continental : moyen ; aurait dû être mieux pour un hôtel 4 étoiles (œufs brouillés un peu froid… pas de saucisses ni de beans… Un classique du breakfast)

2026-07-16 • via Nuitee
G
Guido • extended_group • ch
9
2026-07-15 • via Nuitee
H
Hanna • couple • fr
8
2026-07-14 • via Nuitee
J
jean luc • couple • fr
9
Magnifique
Pros:

Accueil et les petites attentions du personnel toujours au top.

Cons:

Ce retrouver enfermé sans pouvoir ouvrir la porte d’entrée pour sortir mon chien à 3h du matin du 13 juillet
Manque de prise de courant à droite du lit pour charger son téléphone.

2026-07-14 • via Nuitee
J
Joyce • solo_traveller • in
8
Pros:

The location, it was spacious for 4

Cons:

Ac was not cool enough

2026-07-14 • via Nuitee
F
Frank • couple • us
10
2026-07-13 • via Nuitee
L
Letraherido • solo_traveller • fr
7
Pros:

La ubicación

Cons:

Ponen el mismo cobertor en la cama en verano y en invierno, así que en julio te cueces en sudor al dormirte

2026-07-12 • via Nuitee
A
Alan • solo_traveller • gb
8
Great location in the heart of Lourdes and great value for money.
Pros:

Great secure parking and very friendly and helpful staff.

Cons:

Nothing

2026-07-12 • via Nuitee
F
FREDERIC • solo_traveller • fr
5
Pros:

Les lieux communs

Cons:

La chambre petite et climatisation fait un bruit insoutenable

2026-07-11 • via Nuitee
F
Fredrick Udayakumara • couple • fr
10
2026-07-11 • via Nuitee
R
Remy • couple • fr
10
2026-07-11 • via Nuitee
D
diego • couple • es
8
agradable
Pros:

la amabilidad de la recepcionista

Cons:

un poco antiguo para cuatro estrellas actualmente no entiendo la moqueta en un hotel es un nido de suciedad

2026-07-09 • via Nuitee