Mercure Lourdes Impérial

Hotels
•
Mercure
8 (1004 reviews)
3 Avenue du Paradis , Lourdes , fr

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast
Cons:
Issues with food quality
Some cleanliness complaints

Categories

Cleanliness
7.39
Some reviews indicated cleanliness but also noted issues like odors; thus, a slightly lower score.
Service
8.86
Consistently positive comments regarding staff friendliness and helpfulness.
Location
8.9
Location received high praise for being close to key attractions.
Room Quality
7.85
Rooms were described as clean, with some positive notes on comfort, but a few concerns on noise and renovations.
Amenities
7.88
Generally acceptable amenities but some complaints about restaurant quality.
Value for Money
7.84
Mixed feelings due to high prices for certain services, yet some found overall value in staying.
Food and Beverage
6.89
Consistent complaints about food quality, especially during dinner; breakfast was well-received.
Overall Experience
8.36
Despite some negatives, the overall sentiment was favorable due to excellent location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 23:52

Property Description

Central Location near Sanctuaries
Located just 100 meters from the Sanctuaries and Massabielle Cave, the 4-star Mercure hotel in Lourdes offers a convenient and central stay for visitors.

Stylish Rooms and Dining
Enjoy the comfort of air-conditioned rooms with modern amenities like a TV, electric kettle, and free Wi-Fi. Indulge in delicious traditional French cuisine in the Art Deco restaurant, showcasing fresh local ingredients.

Convenience and Accessibility
With a prime location 1 km from the train station and 10 km from Lourdes-Tarbes Airport, Mercure Lourdes Impérial ensures easy access for travelers. Benefit from on-site private parking for a hassle-free stay.

Book now to experience a blend of luxury, convenience, and exceptional service at Mercure Lourdes Impérial.

Important information:

Please note that children under 12 years old can enjoy breakfast for free.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PUF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for € 10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1004 reviews
Cleanliness: 7.39
Service: 8.86
Location: 8.9
Room Quality: 7.85
Amenities: 7.88
Value for Money: 7.84
Food and Beverage: 6.89
Overall Experience: 8.36
J
jose ronaldo • couple • br
2
2026-05-23 • via Nuitee
M
myriam • couple • fr
8
Hôtel bien situé
Pros:

Proximité

Cons:

La nourriture

2026-05-22 • via Nuitee
J
Juan • extended_group • es
8
Pros:

Ubicación sensacional

Cons:

Desayuno un poco limitado

2026-05-22 • via Nuitee
P
Patrick • couple • fr
6
Il faudrait préciser le fait de réserver un parking
Pros:

Super petit dejeuner

Cons:

Le restaurant

2026-05-21 • via Nuitee
P
Peter • solo_traveller • nl
7
Pros:

Staff were very helpful and efficient. Breakfast was good.

Cons:

Location resulted in exceptional street noise! Car park very restricted. Very small toilet room.

2026-05-21 • via Nuitee
A
annick • couple • ca
10
Vraiment hôtel de passage
2026-05-21 • via Nuitee
J
Jesse • couple • us
8
2026-05-20 • via Nuitee
K
Karolina • family_with_children • pl
1
Cons:

Horrible stay, totally not worth the price. The hotel workers have negative attitude to you if you do not speak French. Breakfast like at the 1 star hotel.

2026-05-20 • via Nuitee
J
John • couple • gb
8
Pros:

The réception staff brillant when helping us with our bikes and paniers when we arrived wet thriugh, and then again when our room was so cold we had to wear our coats, they turned the heating up.
We were very greatful.
We had two breakfasts when were déliciouse.

Cons:

We decided to eat in the restaurant on our first night. Sadly our meal arrived cool and despite the efforts of the staff although the potatoes and vegetables were returned hot the duck had been cooked to make it well done and largely inedible.

2026-05-17 • via Nuitee
I
Isabelle • couple • fr
8
2026-05-17 • via Nuitee
A
anais • couple • fr
10
2026-05-16 • via Nuitee
S
Serge • family_with_children • fr
5
Pros:

La situation
Le restaurant

Cons:

Aucune insonorisation.
Chambre donnant sur la rue. Impossible de dormir correctement...
Chambre très vieillissante.
Petit déjeuner médiocre

2026-05-16 • via Nuitee
C
Claude • couple • fr
7
Pros:

Proche du site d’intérêt

Cons:

Pas de parking

2026-05-16 • via Nuitee
D
DONATIENNE • solo_traveller • mq
10
Pros:

L'accueil était super

2026-05-15 • via Nuitee
G
Gilbert • solo_traveller • us
9
Pros:

The location and cleanliness.

2026-05-15 • via Nuitee
I
Indira N • couple • lk
8
Pleasant and cozy.
Pros:

The friendly courteous staff

Cons:

The breakfast packed and ready in time and the support with the booking of a taxi right on time.

2026-05-13 • via Nuitee
A
Anthony • solo_traveller • ca
8
2026-05-13 • via Nuitee
V
Vicente • couple • br
8
2026-05-11 • via Nuitee
A
Andrzej • family_with_children • pl
9
Pros:

Super

2026-05-08 • via Nuitee
H
Hordur • solo_traveller • is
9
Pros:

The location

Cons:

Nothing

2026-05-08 • via Nuitee