Mercure Lourdes Impérial

Hotels
•
Mercure
8 (1302 reviews)
3 Avenue du Paradis , Lourdes , FR
+33 5 62 94 06 30

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Pets allowed
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Review Highlights

Pros:
Excellent central location close to the Sanctuary/grotto
Friendly, helpful and professional staff
Clean rooms and comfortable beds
Cons:
Rooms dated/old furniture and occasional maintenance issues (no AC, broken kettle)
Breakfast issues: limited choice, cold eggs, poor/strong coffee
Limited/paid parking; slow elevator and some noise/isolation problems

Categories

Cleanliness
8.5
Generally praised across reviews — rooms and public areas described as clean and well kept; specific comments note good housekeeping and comfortable bedding.
Service
9
Staff repeatedly described as friendly, helpful and professional at reception and restaurant; multiple mentions of attentive personnel throughout stays.
Location
9
Consistently highlighted as a major strength — central position close to the Sanctuary, grotto and city; excellent proximity to main attractions.
Room Quality
7
Mixed: rooms are reported clean and beds comfortable but many guests note outdated decor, old furniture, occasional faults (broken kettle), limited/no AC and variable noise/isolation.
Amenities
7
Some amenities work well but there are repeated complaints: parking limited or paid, slow elevator, problematic coffee machines, and HVAC limitations in some rooms.
Value for Money
8
Generally seen as reasonable for the location and service; a few guests question star-level vs condition but several mention fair/reasonable pricing for a short stay.
Food and Beverage
6.5
Mixed-to-negative sentiment: several reviewers complain about limited breakfast choices, cold eggs, strong/bad coffee and inconsistent quality, though some mention good breakfast experiences.
Overall Experience
9
Overall positive stays for many guests driven by location and staff; issues (breakfast, room age, parking) noted but did not overwhelmingly harm the general impression for most reviewers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Central Location near Sanctuaries
Located just 100 meters from the Sanctuaries and Massabielle Cave, the 4-star Mercure hotel in Lourdes offers a convenient and central stay for visitors.

Stylish Rooms and Dining
Enjoy the comfort of air-conditioned rooms with modern amenities like a TV, electric kettle, and free Wi-Fi. Indulge in delicious traditional French cuisine in the Art Deco restaurant, showcasing fresh local ingredients.

Convenience and Accessibility
With a prime location 1 km from the train station and 10 km from Lourdes-Tarbes Airport, Mercure Lourdes Impérial ensures easy access for travelers. Benefit from on-site private parking for a hassle-free stay.

Book now to experience a blend of luxury, convenience, and exceptional service at Mercure Lourdes Impérial.

Important information:

Please note that children under 12 years old can enjoy breakfast for free.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PUF

Location

Guest Reviews

8
Based on 1302 reviews
Cleanliness: 8.5
Service: 9
Location: 9
Room Quality: 7
Amenities: 7
Value for Money: 8
Food and Beverage: 6.5
Overall Experience: 9
D
dawn • extended_group • ie
10
2026-10-31 • via Nuitee
C
Charito • family_with_children • gb
9
2026-10-31 • via Nuitee
A
Aftab • solo_traveller • gb
10
Thank you for your excellent service
Pros:

Close proximity to Lourdes church and Grotto, helpful staff.

2026-10-30 • via Nuitee
C
CAVAILLES • couple • fr
9
2026-10-30 • via Nuitee
E
Eric • couple • fr
9
Pros:

Situation centrale.
Vue sur le gave de Pau.

Cons:

Impossibilité de se garer dans le parking de l'hôtel qui était complet

2026-10-29 • via Nuitee
L
Lorant • couple • hu
6
2026-10-28 • via Nuitee
M
Maria Carolina • solo_traveller • cl
10
Pros:

Ubicación , atención

2026-10-28 • via Nuitee
D
Debbie Wilkins Oregon • solo_traveller • us
8
2026-10-28 • via Nuitee
V
Veronica • solo_traveller • ch
9
2026-10-28 • via Nuitee
P
Patrick • solo_traveller • fr
9
super
2026-10-27 • via Nuitee
M
Marze • couple • fr
10
Excellent séjour, nous reviendrons très vite
Pros:

Emplacement de premier ordre
Personnel très agréable
Confort à hauteur de notre attente
Petit déjeuner copieux

Cons:

L'ascenseur trop lent et un seul bouton pour monter ou descendre
Machine à café trop lente pour un petit déjeuner avec du monde (ou mettre 2 machines

2026-10-27 • via Nuitee
V
valérie • couple • fr
8
Pros:

J'ai beaucoup aimé les personnes qui nous ont accueilli lors de notre arrivée et servi au restaurant. Des professionnels avec le sourire et la gentillesse tout au long du séjour. Merci à eux.

Cons:

Peut être le parking du véhicule.

2026-10-27 • via Nuitee
S
Stephane • solo_traveller • fr
8
Pros:

emplacement central

Cons:

parking payant

2026-10-27 • via Nuitee
D
De Boulatsel • solo_traveller • fr
8
2026-10-27 • via Nuitee
T
Tony • solo_traveller • fr
7
Pros:

La proximité, la propreté, les équipements.

Cons:

Le petit-déjeuner : l'accueil de la dame n'était pas aimable, peu à manger, les œufs brouillés immangeables, pas beaucoup de choix.

Impossible de mettre la clim dans la chambre, chauffage allumé toute la journée.

Obligé de laisser la fenêtre ouverte.
Dommage !

2026-10-26 • via Nuitee
P
Pedro • solo_traveller • ve
8
Pros:

La colazioni non era molto Buona e il servizio non e Buono

2026-10-26 • via Nuitee
R
Raul • couple • us
10
2026-10-26 • via Nuitee
J
Jean Marc • couple • fr
10
Ravi de mon séjour au Mercure de Lourdes
Pros:

La proximité du centre , l’accueil est Top
La chambre est top
La literie est Top

Cons:

Rien

2026-10-26 • via Nuitee
N
Nadia • couple • fr
8
Good stay
Pros:

The staff was friendly especially the man on the reception he was very helpful and friendly. The hotel has a good location close to both the city and the Sanctuary. The room was old but clean.

Cons:

Old outdated rooms . Broken kettle. Noisy . Not good isolation from the street.

2026-10-25 • via Nuitee
A
Anne-Laure • solo_traveller • fr
8
2026-10-25 • via Nuitee