Hotel Victoria, a Gran Meliá Hotel

Hotels
Gran Melia Hotels & Resorts
8.7 (1697 reviews)
Avenida Joan Miró, 21 , Palma de Mallorca , es

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly Staff
Clean Rooms
Good Breakfast
Cons:
Location too far from city center
Noise issues from poorly insulated doors

Categories

Cleanliness
8.91
Impeccable cleanliness with daily housekeeping maintained throughout the stay.
Service
9.38
Staff were exceptionally friendly and attentive across all service areas.
Location
7.92
The hotel is not centrally located, requiring a 30-minute walk to the old town.
Room Quality
8.37
Rooms were comfortable, though some areas felt outdated.
Amenities
8.4
The hotel provides good amenities, but the spa and fitness area could be improved.
Value for Money
8.86
Good value considering the service and quality, but some aspects may not justify higher pricing.
Food and Beverage
8.91
Breakfast was good, though there were some issues with availability and variety.
Overall Experience
8.88
Overall a positive experience, with some room for improvement in specific areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:14

Property Description

Luxurious Accommodations with Stunning Views
Hotel Victoria Gran Meliá, centrally located in Palma, provides breathtaking views of the marina and Palma Bay from many of its rooms. Guests can enjoy modern amenities such as flat-screen TVs, bathrobes, and slippers, ensuring a comfortable stay. Whether it's the indoor or outdoor swimming pools, guests can relax and unwind in style.

Exquisite Dining and Relaxation Options
Indulge in a buffet breakfast at Marivent restaurant or savor delicious dinners at La Terraza del Victoria Restaurant. The cocktail bar with a terrace offers a perfect setting to enjoy drinks with a view.

Convenient Facilities for Leisure and Exploration
Explore the nearby Bellver Castle and surrounding park, or take advantage of the hotel's bicycle center equipped with safety hooks and professional tools. With bars and clubs just a short walk away, Hotel Victoria Gran Meliá offers the perfect blend of luxury and convenience.

Ready to experience luxury and comfort at Hotel Victoria Gran Meliá? Book your stay now for an unforgettable experience!

Important information:

All cots are subject to availability.

Please note that when booking nonrefundable rates, you will receive an email from the hotel with information on how to proceed with billing the reservation.

Internet connection is basic (512/50 kbs/s). It is enough for navigating and checking emails.

Please note, when booking more than 9 rooms, different policies and additional supplements may apply.

Please note that guests must present the credit card used to make the reservation on arrival.

Please note that the indoor freshwater pool does not close all year round.

Please note that the pool will remain open seasonally.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PMI

Property Policies

  • Internet

    No internet access available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 25 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 1697 reviews
Cleanliness: 8.91
Service: 9.38
Location: 7.92
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 8.91
Overall Experience: 8.88
P
Patricia couple es
10
2026-07-23 via Nuitee
U
Ulrik solo_traveller dk
10
2026-07-21 via Nuitee
C
Carlos Enrique solo_traveller ar
10
Excelente, muy buenas instalaciones y el personal muy amable y bien dispuesto.
Pros:

Todo. Las habitaciones, los lugares comunes, piscina, terrazas, gimnasio bar lobby, todo excelente!!

Cons:

Nada.

2026-07-20 via Nuitee
J
Julia couple gb
9
Excellent location great hotel great pool
Pros:

Great staff nothing to much trouble
Great breakfast and cocktails

Cons:

Nothing

2026-07-19 via Nuitee
H
Helen family_with_children gb
8
Very relaxing, incredibly comfortable rooms, fab views and good food.
Pros:

Food was really good and staff at breakfast couldn't do enough for us. We booked into the red level and the lounge was a great benefit. Room on the 9th floor ensured great views. The beds were incredibly comfortable. Pool area was very clean and quiet.

Cons:

It was quite a long walk to the centre of Palma but we mostly walked and nice along the front and taxis were quick when we chose that route.

2026-07-19 via Nuitee
L
Linn couple no
10
2026-07-19 via Nuitee
K
Kontxi couple es
9
2026-07-17 via Nuitee
D
DOMINIQUE family_with_children ch
3
Cons:

LA reception inadmissible ,carcérale par un homme d' un certain age et soit disant par son chef ,à notre arrivée .Une honte compte tenu des sommes investies... nous étions 3 ( ma femme et notre petite fille agée de 18 ans ) pour 2 chambres vue mer et cathédrale .
Nous souhaitions les 2 chambres à proximité.....impossible. Nous avons été à 2 étages différents....
En repassant devant la réception, un peu plus tard , j' ai pu constater que des nouveaux arrivés avaient droit au verre de Cava...Nous RIEN !
Quelle différence de réception avec l' hotel CASTILLO SAN VIDA ou nous avons l'habitude de descendre
Avec toutes nos excuses de vous avoir importunés ....Nous ne pensions pas à une telle réception dans un hotel MELIA 5 étoiles ! Et, Impossible de partir ayant payé d,avance ou abandonner les sommes versées .

Dominique Fiscel
Le chalet , chemin du Paradis 2
3963 CRANS- MONTANA (SUISSE)

OU; Le Garden House
2 avenue Hector Otto
MC 98000 MONACO

2026-07-16 via Nuitee
G
Geir Ove solo_traveller no
8
2026-07-15 via Nuitee
I
Isabel solo_traveller pt
10
2026-07-14 via Nuitee
R
Reynolds solo_traveller ie
8
Pros:

The staff were so helpful and always with a smile .

Cons:

The gate on to the marina closing at 11pm

2026-07-13 via Nuitee
S
Shrilla couple gb
8
Good and bad but the staff make it better
Pros:

The staff were amazing. Also the facilities were very clean.

Cons:

The room we were given was next to the lift shaft and as a result very noisy. Also the location is a bit sketchy

2026-07-10 via Nuitee
S
Sarah couple gb
10
Pros:

Location, service and pool

2026-07-07 via Nuitee
T
Tsamis couple gr
2
Μέτρια
Cons:

Το δωμάτιο που μας έδωσαν ήταν δίπλα στο ασανσέρ και δεν κοιμηθήκαμε τρία βραδυα
Επίσης το room service ερχόταν στις 15:00 για να καθαρίσει το δωμάτιο την ώρα που κοιμόμασταν

2026-06-29 via Nuitee
H
H8396DZclairec Couples
10
Fabulous service yet again at Victoria Melia
Pros:

This is the second time we have been to this hotel, albeit the first time 10 years ago. The first time we loved it and the second time again it was just as lovely. It has been refurbished since, fabulous terrace overlooking the marina and the new pool layout is great. This time we went red level and would do so again. It is only a 20 min stroll along the promenade into the main centre and there is a new upgraded cycle route alongside. The service at this hotel though is genuine and all staff are so very friendly and helpful. Restaurant food really tasty. We will certainly return and if you do read any less positive reviews you should really take them with a pinch of salt.

2026-06-28 via Tripadvisor
C
Claire family_with_children gg
3
2026-06-27 via Nuitee
C
Chris couple gb
10
2026-06-26 via Nuitee
M
Myriam couple be
9
2026-06-24 via Nuitee
B
bernhard solo_traveller at
8
2026-06-21 via Nuitee
K
Karen couple gb
10
2026-06-21 via Nuitee